Submission for the position: Director Clinic Operations - (Job Number: 26012056)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,100.00 - $125,900.00
Work Schedule
Standard Hours
Benefits
immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals, families, and communities across the state. Known for its commitment to compassionate and high-quality patient care, Baylor Scott & White Health integrates advanced medical technology with personalized services to empower patients to live healthier lives. The organization is built on core values that emphasize faithful service, continual improvement, teamwork, and impactful healthcare delivery. These principles guide every employee to contribute to a joyful, inclusive, and innovative work environment, fostering growth and excellence throughout the health system.
The role of Director Clinic Operations at Baylor Scott & White Health is a pivotal leadership position responsible for the oversight and management of daily clinic operations within the system. This position plays a critical role in ensuring that all clinic units, professional services, and support functions work cohesively to provide superior patient care efficiently and cost-effectively. The Director Clinic Operations leads the strategic development and implementation of policies, operational plans, and programs across assigned clinics to meet diverse goals related to financial performance, service quality, regulatory compliance, and community health objectives.
As a senior leader, the Director is entrusted with translating the broader organizational strategies into actionable plans for their area of responsibility, making final decisions on operational matters, and ensuring alignment with Baylor Scott & White’s mission. This role encompasses managing various projects and initiatives that enhance clinic performance, overseeing staffing, budgeting, and resources to maximize clinical outcomes and patient satisfaction. The Director works collaboratively with the regional President, clinical leadership, and executive teams to drive practice growth, including recruitment and onboarding of healthcare providers, and spearheads initiatives to incorporate operational best practices such as workflow improvement, technology adoption, and vendor contract negotiation.
In addition to operational leadership, the Director Clinic Operations serves as a vital liaison between clinics and hospital administration, ensuring strategic alignment and compliance with all legal and regulatory standards. This position demands a high level of expertise in healthcare operations management, strong interpersonal skills to navigate complex challenges, and the ability to lead teams effectively in a dynamic healthcare environment. Candidates with experience in managing clinic or hospital operations, particularly those familiar with physician relations and healthcare regulation, will find this role rewarding and impactful. Baylor Scott & White Health offers a comprehensive benefits package, supporting employees at every career stage and emphasizing the importance of work-life balance, professional development, and financial security.
The role of Director Clinic Operations at Baylor Scott & White Health is a pivotal leadership position responsible for the oversight and management of daily clinic operations within the system. This position plays a critical role in ensuring that all clinic units, professional services, and support functions work cohesively to provide superior patient care efficiently and cost-effectively. The Director Clinic Operations leads the strategic development and implementation of policies, operational plans, and programs across assigned clinics to meet diverse goals related to financial performance, service quality, regulatory compliance, and community health objectives.
As a senior leader, the Director is entrusted with translating the broader organizational strategies into actionable plans for their area of responsibility, making final decisions on operational matters, and ensuring alignment with Baylor Scott & White’s mission. This role encompasses managing various projects and initiatives that enhance clinic performance, overseeing staffing, budgeting, and resources to maximize clinical outcomes and patient satisfaction. The Director works collaboratively with the regional President, clinical leadership, and executive teams to drive practice growth, including recruitment and onboarding of healthcare providers, and spearheads initiatives to incorporate operational best practices such as workflow improvement, technology adoption, and vendor contract negotiation.
In addition to operational leadership, the Director Clinic Operations serves as a vital liaison between clinics and hospital administration, ensuring strategic alignment and compliance with all legal and regulatory standards. This position demands a high level of expertise in healthcare operations management, strong interpersonal skills to navigate complex challenges, and the ability to lead teams effectively in a dynamic healthcare environment. Candidates with experience in managing clinic or hospital operations, particularly those familiar with physician relations and healthcare regulation, will find this role rewarding and impactful. Baylor Scott & White Health offers a comprehensive benefits package, supporting employees at every career stage and emphasizing the importance of work-life balance, professional development, and financial security.
Job Requirements
- Bachelor's degree in business, health care administration, or related field preferred
- Master's degree preferred
- 3+ years of experience in management of clinic operations, hospital operations, or related area
- Experience in a leadership role preferred
- Experience working with physicians and other medical providers preferred
- Excellent interpersonal skills and ability to handle difficult people and situations
- Knowledge and experience with healthcare operations management principles and practices
- Excellent written and verbal communication skills
Job Qualifications
- Bachelor's degree or 4 years of work experience above the minimum qualification
- 3 years of experience in management of clinic operations, hospital operations, or related area
- Experience in a leadership role preferred
- Experience working with physicians and other medical providers preferred
- Excellent interpersonal skills and ability to handle difficult people and situations
- Knowledge and experience with healthcare operations management principles and practices
- Excellent written and verbal communication skills
Job Duties
- Directs clinic operations for assigned area of responsibility for BSWH
- Recommends and implements strategic and operational plans and goals for the clinic practices aligned to BSWH overall business objectives
- Manages all aspects of clinic operations
- assigns work, organizes resources, resolves customer escalations, and assesses service delivery
- provides quality patient care and high customer satisfaction
- Develops, reviews, and implements clinic policies, procedures, and programs for assigned area of responsibility
- Identifies and implements operational improvements and best practices, including workflow changes, technology, automation, metrics, reporting, and other tools to improve clinical outcomes and customer satisfaction
- Manages external vendor management relationships and negotiates vendor contracts in accordance with system policy
- Collaborates with senior leadership and stakeholders to propose and develop new clinic site plans and programs including design, construction, and clinic set-up
- Serves as a liaison between clinic and local hospital administration in achieving strategic alignment
- Drives practice growth including recruitment, training and onboarding of physicians and advanced practitioners
- Ensures all practices are compliant with applicable legal and regulatory requirements impacting clinic operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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