Student Services Concierge

Metropolitan Community College (MCC) is a prominent public educational institution dedicated to providing accessible, high-quality higher education to a diverse community of learners. With multiple campuses and a commitment to serving the metropolitan area, MCC focuses on fostering student success through comprehensive support services, innovative programs, and a student-centered learning environment. MCC prides itself on its inclusive culture, continuous improvement, and partnership with the local community to meet educational and workforce development needs. The college offers a wide range of academic programs and resources designed to empower students to achieve their personal and professional goals.

The Student Services Concierge role at MCC is a vital position based at the South Omaha Campus, charged with welcoming and assisting students and visitors in the Student Welcome Center. This position serves as a frontline resource, providing personalized guidance to students as they navigate the various college services. The Student Services Concierge offers a warm and professional interaction with each visitor, facilitating connections to appropriate departments and resources such as financial aid, academic advising, registration, and orientation activities. This role requires a keen understanding of college-wide functions and the ability to handle diverse student needs effectively.

Specific duties of the Student Services Concierge include greeting and assisting students and visitors, answering and appropriately transferring telephone calls, setting appointments, and problem-solving student issues either directly or by referring them to specialized college departments. The position also involves maintaining organizational aspects of the Student Welcome Center, including managing forms, daily mail services, and cashier tasks such as processing payments and deposits. Security responsibilities during opening and closing procedures of the center are also part of this role.

Working hours are primarily Monday through Friday, 8 am to 5 pm, with rotating Saturday shifts from 8 am to 12 pm. This on-premise role demands excellent customer service skills, familiarity with computer software, CRM systems, FERPA compliance, and proficiency in English, with bilingual or multilingual abilities considered an asset. Candidates should be comfortable multitasking, maintaining confidentiality, and engaging with diverse populations. The role requires physical abilities such as occasional lifting of up to 20 pounds and sustained periods of sitting and standing.

The ideal candidate holds at least an associate degree and brings two years of direct customer service experience, preferably within a fast-paced public service or educational setting. The ability to travel between campuses is necessary, and all candidates must pass a background check. Compensation starts at a minimum pay rate of $19.81 per hour, reflective of the candidate's education, experience, and position level. Metropolitan Community College also values diversity and inclusion, providing reasonable accommodations to candidates with disabilities as needed to perform the essential functions of the job successfully.