Student ITS Event Support Associate

Florida Gulf Coast University (FGCU) is a dynamic public university located in Fort Myers, Florida, committed to providing an exceptional educational experience for its diverse student body. As a member of the State University System of Florida, FGCU strives to promote academic excellence, innovation, and personal development, fostering a vibrant campus community that supports both learning and growth. The university prides itself on its dedication to inclusivity, equal opportunity, and creating a welcoming environment for all students, faculty, and staff. With a broad range of academic programs, research initiatives, and community engagement activities, FGCU continues to enhance its reputation as a leading institution in higher education.

The Student ITS Event Support Associate role at FGCU plays a vital part in supporting the university's technology infrastructure as it relates to campus events, classes, and meetings. This position is specially designed for students who have an interest in audio-visual technology, streaming platforms, and delivering excellent customer service. As an Event Support Associate, you will be responsible for deploying, operating, and troubleshooting a variety of audio-visual systems and computers that are essential for the seamless execution of campus events. This includes everything from setting up projectors and sound systems at conferences to managing streaming services for remote participants.

This opportunity allows students to gain hands-on experience in tech support within an academic setting, learning how to utilize basic software tools to enhance audio and video quality. It also involves working closely with customers, ensuring that their technical needs are met efficiently and professionally. Flexible scheduling is a key aspect of this role, as it requires availability during evenings and weekends to accommodate the timing of events. The position also offers a supportive work environment where students can develop valuable interpersonal and problem-solving skills, making it an excellent gateway for those considering future careers in IT, event management, or customer service within technology sectors.

The role carries significant responsibility, requiring associates to maintain a professional image in appearance and behavior, adhere to university policies, and collaborate effectively with supervisors and colleagues. The Student ITS Event Support Associate is also tasked with tracking and processing customer service requests through a work order system, enabling smooth communication and resolution of technical issues. This experience fosters critical thinking, teamwork, and adaptability, all crucial for success in today’s technologically driven workplaces.

FGCU emphasizes equal employment opportunities and supports an inclusive hiring process without discrimination based on race, color, religion, sex, age, national origin, disability, or veteran status. This student position is an excellent starting point for those seeking to grow their skills in a supportive academic environment while contributing directly to enhancing the technological experience of the FGCU community.