Strategy & Ops Manager, Critical Venues

Waymo Operations is at the forefront of revolutionizing transportation by delivering the Waymo Driver, the world’s first and leading autonomous fleet and operations platform. As a global team, Waymo Operations is dedicated to scaling and orchestrating the deployment of self-driving technology to transform mobility. Their work spans a comprehensive value chain from component sourcing to end customer management, ensuring robust and seamless operations across all markets. Waymo is deeply committed to fostering a culture of inclusivity, valuing diverse backgrounds, perspectives, and experiences. They believe that inclusive actions lead to equitable outcomes and encourage all team members to contribute ideas that improve services and positively impact communities where they operate.

The Demand Operations team at Waymo plays a critical role in maintaining service quality and positive community sentiment, specifically focusing on markets in Florida. The core function of the Demand Operations Program Manager is to ensure that Waymo sustains a positive presence within these communities by minimizing disruptions, communicating market health insights to internal stakeholders, optimizing user experiences at key venues, and building strong relationships with community members.

This position operates on a hybrid work schedule and reports directly to the Head of Demand & Service Quality Operations. The Demand Operations Program Manager will lead the creation of the Venue Playbook, a global operational framework to identify, engage, and launch Waymo services at major venues such as stadiums, airports, hotels, universities, shopping districts, hospitals, and transit hubs. By standardizing processes and playbooks for regional teams, this role ensures smooth and effective collaborations with venue partners.

Additionally, the Demand Operations Program Manager oversees new market launch readiness, coordinating venue preparation efforts, cross-functional alignment, and securing executive approval on venue needs. They also define key performance indicators for venue success and manage processes to monitor and mitigate any issues that affect venue operations or vehicle performance. Serving as the operational leader for critical venues, the manager ensures flawless operations at high-priority locations and drives operational plans for airport partnerships, including monitoring key metrics and collaborating cross-functionally to advance roadmap initiatives.

The role demands strong leadership across multiple functions to improve processes and technology. The manager identifies gaps in current operations, partnering with regional operations, marketing, business development, policy, product, and engineering teams to build scalable and innovative solutions. Candidates for this position must demonstrate mastery in developing repeatable, documented frameworks derived from manual processes, and exhibit strategic communication skills that cater to executives and vendor teams alike.

Candidates should be comfortable working closely with product and engineering teams to define requirements for internal tools and data visualization, enabling data-driven operational improvements. Risk management capabilities are essential, as the role involves identifying and mitigating risks in physical public environments and customer-facing operations. The ideal candidate holds a bachelor’s degree in business, operations, or a related field, and brings a minimum of six years’ experience in strategy, operations, consulting, or a high-growth operational environment.

Preferred qualifications include experience managing logistics or operations at major venues such as airports, concert venues, or universities, and expertise in autonomous vehicles, mobility technology, urban planning, or transportation. This role involves travel up to 20% of the time to support operational and strategic initiatives across different markets. Overall, this position is ideal for a strategic, analytically rigorous professional passionate about scaling innovative urban mobility solutions and ensuring exceptional operational performance across diverse venues worldwide.