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Strategy & Ops Manager, Critical Venues

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $101,300.00 - $141,400.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Professional Development
Employee Discounts

Job Description

Waymo Operations is at the forefront of revolutionizing transportation by delivering the Waymo Driver, the world’s first and leading autonomous fleet and operations platform. As a global team, Waymo Operations is dedicated to scaling and orchestrating the deployment of self-driving technology to transform mobility. Their work spans a comprehensive value chain from component sourcing to end customer management, ensuring robust and seamless operations across all markets. Waymo is deeply committed to fostering a culture of inclusivity, valuing diverse backgrounds, perspectives, and experiences. They believe that inclusive actions lead to equitable outcomes and encourage all team members to contribute ideas that... Show More

Job Requirements

  • bachelor's degree in business, operations, or a related field
  • 6+ years of experience in strategy, operations, consulting, or high-growth operations
  • proven ability to develop scalable, repeatable frameworks
  • excellent communication skills
  • proficiency in working with product and engineering teams
  • strong data analysis skills
  • experience managing operational risks
  • willingness to travel up to 20%
  • ability to lead cross-functional teams and projects

Job Qualifications

  • bachelor's degree in business, operations, or a related field
  • 6+ years of experience in strategy and operations, consulting, or high-growth operations
  • proven track record of creating scalable, repeatable frameworks
  • strong communication skills with both executives and vendor teams
  • comfort working with product and engineering teams on technical tool and data visualization requirements
  • proficiency in data analysis to drive operational improvements
  • experience in risk management in public-facing operations

Job Duties

  • own the Venue Playbook: create the end-to-end global framework for identifying, engaging, and launching operations at venues
  • manage new market launch readiness including venue planning timelines and cross-functional alignment
  • oversee venue metrics by defining and monitoring KPIs and managing issue reporting and mitigation
  • serve as the operational leader for critical and high-priority venues to ensure seamless execution
  • lead airport operational plans and partnerships, monitoring key metrics and enabling execution within regions
  • drive cross-functional improvements by identifying gaps and partnering with various teams to build scalable processes and tooling
  • report on market health and partner with engineering and product teams to optimize user experiences at top locations

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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