Strategic Conference Planner: Events, AV & Guest Services
Job Overview
Compensation
Salary
Range $68,000.00 - $70,000.00
Benefits
Medical insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional development opportunities
Job Description
Compass Group, North America is a leading foodservice and support services company dedicated to providing exceptional hospitality experiences across a variety of industries including corporate dining, education, healthcare, and leisure. With a strong commitment to customer satisfaction, innovation, and operational excellence, Compass Group operates numerous venues across the continent, delivering personalized and efficient services to its clients. The company values teamwork, diversity, and career development, making it an attractive employer for individuals passionate about hospitality and service management.
The Conference Planner position at the Harvard Conference Center is an exciting opportunity within Compass Group that focuses on managing exceptional guest services. This role is pivotal in ensuring that every conference and meeting at the facility runs seamlessly. The Conference Planner is responsible for coordinating all aspects of event planning from initial inquiries through execution, ensuring that guests’ needs are met with the highest levels of customer service. Attention to detail is critical in managing logistics, timelines, and communication between clients, vendors, and internal teams. This position requires excellent organizational and interpersonal skills to handle multiple events concurrently while maintaining a professional and welcoming environment.
Ideal candidates will have a background in hotel or conference center settings, equipping them with the knowledge of event coordination and guest interaction. Proficiency in communication enables the Conference Planner to anticipate guests’ needs, resolve potential challenges proactively, and foster positive relationships. Additionally, this role provides an opportunity to work in a prestigious venue like the Harvard Conference Center, known for its commitment to quality and excellence in service. The position offers a comprehensive benefits package including medical, dental, and retirement plans, supporting the well-being and future security of employees. Working at Compass Group means joining a team that values dedication, innovation, and a passion for hospitality, making this role ideal for those who thrive in dynamic and guest-focused environments.
The Conference Planner position at the Harvard Conference Center is an exciting opportunity within Compass Group that focuses on managing exceptional guest services. This role is pivotal in ensuring that every conference and meeting at the facility runs seamlessly. The Conference Planner is responsible for coordinating all aspects of event planning from initial inquiries through execution, ensuring that guests’ needs are met with the highest levels of customer service. Attention to detail is critical in managing logistics, timelines, and communication between clients, vendors, and internal teams. This position requires excellent organizational and interpersonal skills to handle multiple events concurrently while maintaining a professional and welcoming environment.
Ideal candidates will have a background in hotel or conference center settings, equipping them with the knowledge of event coordination and guest interaction. Proficiency in communication enables the Conference Planner to anticipate guests’ needs, resolve potential challenges proactively, and foster positive relationships. Additionally, this role provides an opportunity to work in a prestigious venue like the Harvard Conference Center, known for its commitment to quality and excellence in service. The position offers a comprehensive benefits package including medical, dental, and retirement plans, supporting the well-being and future security of employees. Working at Compass Group means joining a team that values dedication, innovation, and a passion for hospitality, making this role ideal for those who thrive in dynamic and guest-focused environments.
Job Requirements
- High school diploma or equivalent
- Previous experience in conference planning or hospitality industry
- Strong customer service orientation
- Ability to work flexible hours including evenings and weekends
- Excellent verbal and written communication skills
- Capacity to manage multiple projects simultaneously
Job Qualifications
- Experience in hotel or conference center event coordination
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Ability to work effectively in a guest-focused environment
- Proficiency with event management software preferred
Job Duties
- Plan and coordinate all details of conferences and meetings
- Manage guest services ensuring high levels of customer satisfaction
- Communicate effectively with clients, vendors, and internal teams
- Handle event inquiries and provide timely responses
- Oversee event logistics including scheduling and resource allocation
- Resolve guest concerns and challenges proactively
- Maintain detailed records and documentation related to events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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