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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $27.50
Work Schedule
Rotating Shifts
Benefits
competitive base salary
Monthly bonus compensation
Cellphone data plan stipend
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
401K with contribution match
Paid vacation
Personal wellness days
Paid sick leave
Training platform enrollment
Free cookies
Employee swag
Job Description
Insomnia Cookies is a renowned bakery and delivery company that started as a college dorm room project by Seth Berkowitz. Over the past 20 years, it has grown into a beloved brand known for its warm, delicious cookies available all day and late into the night. With more than 300 stores worldwide, Insomnia Cookies has created a unique, experiential "sweet-easy" concept. The company is headquartered in Philadelphia, Pennsylvania, and continues to expand rapidly, including a thriving nationwide shipping and gifting portfolio. This growth is driven by Insomnia Cookies' innovative approach to bakery and delivery, as well as its dedicated community... Show More
Job Requirements
- 3+ years of management or leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thursday-Sunday)
- Benevolent leadership style with player-coach mentality
- Innate sense of hospitality and customer service skills
- Solid technical skills with business software
- Proficiency with MS Outlook, Excel and MS Teams
- Experience with Applicant Tracking Systems
- Familiarity with commercial convection ovens is a plus
Job Qualifications
- 3+ years of management or leadership experience in a restaurant or retail establishment
- Benevolent leadership style with a player-coach mentality
- Innate sense of true hospitality and ability to deliver exceptional customer service
- Solid technical acumen with restaurant or retail business software
- Proficiency with MS Outlook, Excel and MS Teams
- Experience hiring employees using an Applicant Tracking System
- Familiarity with commercial convection ovens is a plus
Job Duties
- Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team
- Establish a strong culture of excellence prioritizing cookie quality, customer service, and sales performance while supporting personal growth and opportunity
- Manage and audit inventory to maintain proper controls
- Create and execute fun, local marketing drops
- Create and drive in-store recognition programs and contests
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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