Store Operations Manager (GM)

Insomnia Cookies is a renowned bakery and delivery company that started as a college dorm room project by Seth Berkowitz. Over the past 20 years, it has grown into a beloved brand known for its warm, delicious cookies available all day and late into the night. With more than 300 stores worldwide, Insomnia Cookies has created a unique, experiential "sweet-easy" concept. The company is headquartered in Philadelphia, Pennsylvania, and continues to expand rapidly, including a thriving nationwide shipping and gifting portfolio. This growth is driven by Insomnia Cookies' innovative approach to bakery and delivery, as well as its dedicated community of cookie lovers who eagerly anticipate every order. The organization fosters a culture of creativity and passion, constantly pushing the boundaries of what is possible in the cookie delivery business.

This role, Store Operations Manager (General Manager) at the UTEP store located at 2500 N Mesa St, El Paso, TX 79902, offers a fantastic opportunity for individuals passionate about hospitality to join a fun, entrepreneurial, and fast-growing company. The position provides excellent training and mentorship, promising accelerated professional growth and quick advancement opportunities. Employees in this role benefit from achievable sales targets and a rewarding work environment grounded in strong company values. The company supports its staff with competitive compensation, including a base salary plus a monthly bonus structure and additional perks such as a cellphone data plan stipend. Comprehensive benefits packages, including medical, dental, vision, and pet insurance, plus a 401K with matching contributions, enhance the overall employment value. Paid time off, personal wellness days, and sick leave add to the work-life balance.

In the Store Operations Manager role, candidates are expected to lead their team with a focus on hiring, coaching, and developing diverse part-time staff, including Shift Leaders, Cookie Crew, and Delivery Drivers. The manager will ensure excellent service standards encompassing food quality, customer engagement, employee friendliness, and cleanliness. Emphasizing a strong culture of excellence, the Store Operations Manager will foster an environment that encourages personal growth and team members' success, supported by effective inventory management and creative marketing initiatives. The position also involves driving recognition programs and contests to enhance employee motivation and store performance. Ideal candidates will have experience managing restaurant or retail teams, a benevolent leadership style, and a hospitality-first mindset. Technical proficiency with business software and an applicant tracking system is important, alongside familiarity with commercial convection ovens as a plus. With a commitment to supporting its leaders, Insomnia Cookies provides a comprehensive training platform called Cookie College to ensure ongoing learning and development. This role represents more than just managing operations; it is about creating memorable experiences for customers and team members alike while contributing to the company’s exciting growth journey.