Store Operations Manager (GM)

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $29.00

Work Schedule

Rotating Shifts

Benefits

competitive base salary

Monthly bonus compensation

Cellphone data plan stipend

Medical insurance

Dental Insurance

Vision Insurance

Pet insurance

401K with contribution match

Paid vacation

Paid wellness days

Paid sick leave

Enrollment in learning/training platform

Free cookies

Company swag

Job Description

Insomnia Cookies is a beloved bakery and delivery company that has crafted its niche by delivering warm, delicious cookies all day and well into the night. Founded over 20 years ago in a college dorm room by Seth Berkowitz, Insomnia Cookies has grown into a cult brand adored by cookie enthusiasts around the world. Their unique delivery service and experiential bakery stores have set them apart in the dessert industry, fueling rapid expansion to over 300 stores globally. Headquartered in Philadelphia, Pa., the company has successfully combined a sweet, convenient concept with a customer-centric approach that has made it a leader in its field. In addition to their expanding footprint of physical stores, they have also built a strong national presence through shipping and gifting options, further revolutionizing the way cookies are enjoyed.

The position available is for a Store Operations Manager (General Manager) at the New Henderson, NV location—10520 S. Eastern Ave, Henderson, NV 89052. This role is ideal for individuals with a hospitality focus who thrive in a fun, entrepreneurial, and fast-paced environment. Insomnia Cookies offers a comprehensive training and mentorship program designed to boost your professional advancement and sales success quickly. The Store Operations Manager is a pivotal role responsible for steering the store team towards outstanding customer service, superior product quality, and robust sales performance. This position fosters a culture of excellence that emphasizes personal growth and opportunity within the team. Candidates can expect to manage diverse hourly staff, lead customer engagement initiatives, maintain inventory control, and execute local marketing strategies that drive business growth.

Moreover, the role promises excellent compensation with a competitive base salary plus monthly bonus opportunities and includes valuable perks such as a monthly cellphone data stipend, medical, dental, vision, and pet insurance, 401K matching, paid vacation and wellness days, sick leave, and enrichment through Insomnia’s Cookie College training platform. The company’s commitment to employee well-being is further underscored by perks like free cookies, branded swag, and much more. If you are driven by leadership, hospitality, and operational excellence, this opportunity at Insomnia Cookies is designed to reward your efforts and help you build a meaningful, upward career trajectory.

Job Requirements

High school diploma or equivalent
Minimum 3 years management/leadership experience in a restaurant or retail setting
Availability to work late evening shifts including weekends
Excellent interpersonal and communication skills
Technical proficiency with business software
Ability to lead by example and maintain a positive work environment
Strong organizational and time management skills

Job Qualifications

3+ years of management/leadership experience in a restaurant or retail establishment
Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
Benevolent leadership style with a player-coach mentality
An innate sense of true hospitality and ability to deliver exceptional customer service
Proficiency with MS Outlook, Excel, MS Teams and experience with Applicant Tracking Systems
Familiarity with commercial convection ovens is a plus
Strong communication and team-building skills
Ability to analyze sales reports and make data-driven decisions

Job Duties

Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team
Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
Manage and audit inventory to maintain proper controls
Create and execute fun, local marketing drops
Create and drive in-store recognition programs/contests
Maintain daily operational standards and prepare reports for senior management