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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $29.00
Work Schedule
Rotating Shifts
Benefits
competitive base salary
Monthly bonus compensation
Cellphone data plan stipend
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
401K with contribution match
Paid vacation
Paid wellness days
Paid sick leave
Enrollment in learning/training platform
Free cookies
Company swag
Job Description
Insomnia Cookies is a beloved bakery and delivery company that has crafted its niche by delivering warm, delicious cookies all day and well into the night. Founded over 20 years ago in a college dorm room by Seth Berkowitz, Insomnia Cookies has grown into a cult brand adored by cookie enthusiasts around the world. Their unique delivery service and experiential bakery stores have set them apart in the dessert industry, fueling rapid expansion to over 300 stores globally. Headquartered in Philadelphia, Pa., the company has successfully combined a sweet, convenient concept with a customer-centric approach that has made it a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years management/leadership experience in a restaurant or retail setting
- Availability to work late evening shifts including weekends
- Excellent interpersonal and communication skills
- Technical proficiency with business software
- Ability to lead by example and maintain a positive work environment
- Strong organizational and time management skills
Job Qualifications
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
- Benevolent leadership style with a player-coach mentality
- An innate sense of true hospitality and ability to deliver exceptional customer service
- Proficiency with MS Outlook, Excel, MS Teams and experience with Applicant Tracking Systems
- Familiarity with commercial convection ovens is a plus
- Strong communication and team-building skills
- Ability to analyze sales reports and make data-driven decisions
Job Duties
- Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
- Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
- Manage and audit inventory to maintain proper controls
- Create and execute fun, local marketing drops
- Create and drive in-store recognition programs/contests
- Maintain daily operational standards and prepare reports for senior management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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