Store Manager - White House Black Market

Chico's FAS, Inc. is a prominent specialty retailer renowned for offering a compelling assortment of women's apparel and accessories. With a reputation for cultivating a unique and inclusive brand culture, Chico's FAS focuses on delivering high-quality fashion experiences through its distinctive brands. The company operates various retail stores and is committed to fostering diversity, equity, and inclusion within its workforce and customer base. As an equal opportunity employer, Chico's FAS emphasizes nondiscrimination on multiple grounds, creating a workplace environment that values individuality and diverse talents. Known for its dedication to style, customer service, and community involvement, Chico's FAS is a respected leader in the specialty retail industry, continually adapting to market trends and customer needs.

This role is that of a Store Manager, a key leadership position responsible for creating, engaging, and nurturing an environment that supports an inclusive culture with equitable opportunities for all associates and customers. The Store Manager directs various activities to meet store goals regarding customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation. This position plays a pivotal role in supporting the brand’s culture by ensuring associates model and commit to company policies and procedures while holding them accountable.

The Store Manager recruits, selects, hires, retains, and develops qualified talent while maintaining robust succession plans through mentoring and development. They collaborate closely with Design and Merchandising leaders across the product life cycle to ensure effective merchandising strategies that maintain healthy turnover and gross margins. The role involves leading compliance with company policies, laws, health and safety protocols, and asset protection guidelines. Ensuring exceptional customer engagement through consistent selling behavior aligned to brand expectations is a fundamental duty.

Additionally, the Store Manager supports company-sponsored events, philanthropy, and other initiatives, frequently analyzing reports to identify opportunities and strategize improvements in business performance and the overall customer experience. The role requires overseeing visual merchandising consistent with brand standards and effectively articulating brand values to associates. They are responsible for managing controllable expenses through effective scheduling and financial discipline while demonstrating sharp market awareness that enhances customer interactions.

The ideal candidate acts as a role model to the team, demonstrating leadership through clear communication, guidance, constructive feedback, and fostering an environment where staff are empowered to excel. Overall, the Store Manager plays a crucial role in driving high performance, operational excellence, and sustaining the inclusive values Chico's FAS is celebrated for, making it a highly impactful position within the company.