Job Overview
Compensation
Salary
Range $52,500.00 - $89,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Ralph Lauren Corporation (NYSE: RL) is a globally recognized leader in the design, marketing, and distribution of premium lifestyle products spanning five main categories: apparel, accessories, home, fragrances, and hospitality. Established over 50 years ago, Ralph Lauren has built a reputation for its distinctive image, craftsmanship, and commitment to quality, making it one of the world’s most respected and recognizable consumer brands. With a comprehensive portfolio of labels including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, the company has successfully expanded its reach to international markets and diverse customer bases. Ralph Lauren is not just about fashion and products; it is about creating communities and fostering a culture of inclusion, belonging, and fairness. The corporation actively embraces diversity through talent acquisition, employee education programs, communication, employee resource groups, and celebration of various cultures and voices. This culture is embedded throughout the company and its operations to ensure that all team members and customers alike feel valued and respected. Located in Chicago, Illinois, within the United States, Ralph Lauren is currently seeking a Store Manager for Ralph’s Coffee, a specialized extension of the Ralph Lauren brand that offers a premium coffee experience harmonizing the company’s dedication to quality, style, and exceptional service.
The Store Manager role at Ralph’s Coffee is a pivotal position responsible for the overall leadership and successful operation of the store. This role demands a combination of strong operational skills, outstanding customer service, and leadership capability to cultivate an environment that embodies the Ralph Lauren standards and brand values. The Store Manager will be responsible for managing all aspects of day-to-day store operations, which includes ensuring profitability, maintaining store standards, and motivating the team to deliver a consistent, high-quality experience to customers. The salary for this position ranges from $52,500 to $89,500 annually, with actual compensation dependent on the candidate's experience and geographic location. This is an exciting opportunity for a professional looking to contribute to an iconic global brand within the hospitality sector, specifically in specialty coffee retail.
The core responsibility of the Store Manager is to drive store sales growth, maintain tight control over operational costs, and uphold high standards of store presentation and cleanliness. This includes managing inventory, labor costs, cash handling, loss prevention, and ensuring compliance with safety standards to create a safe workplace. The manager is also accountable for staffing and recruitment activities, ensuring that team members are properly trained and aligned with the company's guiding principles and house rules. A key part of the role is being a role model for exceptional customer service, proactively resolving customer issues, and consistently coaching the team to meet service excellence standards.
Moreover, the Store Manager ensures the product quality meets Ralph Lauren's expectations, including adherence to company drink recipes and maintaining the superior quality of food and beverages. They will regularly sample products to guarantee quality assurance and will lead ongoing training initiatives to develop staff competencies. The role also focuses on building team morale and fostering a supportive work environment where open communication and team member input are encouraged and valued. The ideal candidate must be computer proficient, well-organized, and able to work flexible hours including weekends, evenings, and special events. Physical demands include frequent standing, bending, lifting up to 30 pounds, and handling hot beverages and sharp objects safely.
Joining Ralph Lauren as a Store Manager at Ralph’s Coffee means becoming part of a prestigious company committed to excellence in every aspect of business, from product quality to customer service and team development. The position offers a challenging but rewarding career path within the hospitality industry, particularly within a global luxury brand that prides itself on innovation, quality, and customer satisfaction.
The Store Manager role at Ralph’s Coffee is a pivotal position responsible for the overall leadership and successful operation of the store. This role demands a combination of strong operational skills, outstanding customer service, and leadership capability to cultivate an environment that embodies the Ralph Lauren standards and brand values. The Store Manager will be responsible for managing all aspects of day-to-day store operations, which includes ensuring profitability, maintaining store standards, and motivating the team to deliver a consistent, high-quality experience to customers. The salary for this position ranges from $52,500 to $89,500 annually, with actual compensation dependent on the candidate's experience and geographic location. This is an exciting opportunity for a professional looking to contribute to an iconic global brand within the hospitality sector, specifically in specialty coffee retail.
The core responsibility of the Store Manager is to drive store sales growth, maintain tight control over operational costs, and uphold high standards of store presentation and cleanliness. This includes managing inventory, labor costs, cash handling, loss prevention, and ensuring compliance with safety standards to create a safe workplace. The manager is also accountable for staffing and recruitment activities, ensuring that team members are properly trained and aligned with the company's guiding principles and house rules. A key part of the role is being a role model for exceptional customer service, proactively resolving customer issues, and consistently coaching the team to meet service excellence standards.
Moreover, the Store Manager ensures the product quality meets Ralph Lauren's expectations, including adherence to company drink recipes and maintaining the superior quality of food and beverages. They will regularly sample products to guarantee quality assurance and will lead ongoing training initiatives to develop staff competencies. The role also focuses on building team morale and fostering a supportive work environment where open communication and team member input are encouraged and valued. The ideal candidate must be computer proficient, well-organized, and able to work flexible hours including weekends, evenings, and special events. Physical demands include frequent standing, bending, lifting up to 30 pounds, and handling hot beverages and sharp objects safely.
Joining Ralph Lauren as a Store Manager at Ralph’s Coffee means becoming part of a prestigious company committed to excellence in every aspect of business, from product quality to customer service and team development. The position offers a challenging but rewarding career path within the hospitality industry, particularly within a global luxury brand that prides itself on innovation, quality, and customer satisfaction.
Job Requirements
- High school diploma or equivalent
- Previous retail or hospitality management experience preferred
- Ability to stand for extended periods and perform physical tasks such as lifting up to 30 lbs
- Ability to bend, twist, and use hands and arms frequently
- Ability to adjust vision to both day and night lighting conditions
- Availability to work flexible hours including weekends, evenings and special events
- Strong problem solving and decision making skills
- Effective verbal and written communication skills in English
Job Qualifications
- Proficient on a computer
- Familiar with software programs such as Microsoft Word, Excel, Outlook
- Must be able to work overtime, including weekends, evenings and special events as needed
- Well-organized, detail-oriented and able to multi-task
- Must have effective problem solving/decision making abilities
- Must have excellent verbal and written English communication skills
Job Duties
- Develops and executes sales and profit plans that are in-line with budgetary goals
- Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses
- Maintains and utilizes daily, weekly, quarterly, and annual financial reporting tools
- Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs
- Oversees all cash and media management functions, able to perform all POS duties, front and back of house functions including opening and closing procedures
- Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures
- Maintains a clean well-merchandised store, following visual presentation plans and standards
- Plans, executes, and communicates all sales promotions and new product information effectively and efficiently
- Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates
- Facilitates on-going training and development of current staff
- Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents
- Is the role model for outstanding service and owner of the service initiative at his/her store
- Pro-active in solving customer problems and satisfying customers in various situations
- Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules
- Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis
- Consistently monitors, coaches and encourages team members to meet the Company’s service standards
- Assesses and provides adequate staffing to provide efficient and friendly, superior service
- Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment
- Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards
- Ensures that all Company food offerings maintain the highest quality
- Tastes drink and food products on a per shift basis for quality assurance
- Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge
- Demonstrates the ability to lead, effectively communicate, and champion Guiding Principles, House Rules, and Standard Operating Procedures
- Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued
- Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently
- Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly
- Coaches and counsels team members for improved performance, documenting developmental plans as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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