Store Manager - Merrimack

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $57,200.00 - $63,440.00

Benefits

401(k)

401(k) matching

Dental Insurance

employee discount

Health Insurance

Paid Time Off

Parental leave

Tuition Reimbursement

Vision Insurance

Job Description

ASICS America Corporation is a globally recognized leader in the design and manufacture of technically advanced footwear and athletic products. With over 60 years of industry experience, ASICS remains steadfast in its commitment to innovation and performance excellence. Founded on the Latin phrase "Anima Sana In Corpore Sano" which translates to "a sound mind in a sound body," ASICS promotes a holistic approach to athletic development, blending technology, comfort, and style for sports enthusiasts worldwide. Within ASICS America, the company's culture is deeply rooted in collaboration, respect, and the empowerment of employees to grow and pursue their career ambitions. The company values individuals who constantly seek to push their limits, embrace creativity, reach for challenges, and strive to excel beyond expectations. ASICS aims to be the number one brand for sports enthusiasts by relentlessly pursuing product advancement and understanding athletes' evolving needs.

The role of Head Coach (Store Manager) at ASICS’s Merrimack, NH location is a pivotal leadership position focused on driving the store's operations and team success. With an annual pay range of $57,200 to $63,440, this full-time, in-person role offers a blend of managerial responsibilities including sales oversight, customer service excellence, employee recruitment and development, and maintaining high store standards. The Head Coach will supervise all store employees including the Assistant Head Coach, Team Leads, Team Players, and Stock Associates. The position requires managing daily activities such as opening and closing the store, product merchandising, coaching sales strategies, and ensuring targets are consistently met. The Head Coach conducts hiring, employee onboarding, payroll approval, and performance reviews to promote a motivated and efficient workforce.

Success in this role demands strong interpersonal skills, keen decision-making abilities, and a passion for exceptional customer experiences. Candidates must be adept at addressing conflicts, managing inventory discrepancies, and executing corporate policies diligently. Working collaboratively with corporate office partners, the Head Coach will also play a strategic role in recruiting new talent that aligns with the store’s demographic needs and business objectives. ASICS prioritizes the well-being of its employees and customers, fostering a safe, clean, and well-organized work environment. As such, the Head Coach will be instrumental in upholding ASICS's mission of harmonizing body and mind through superior athletic gear and service. This position offers growth potential within a dynamic, innovative company that values leadership, creativity, and results-driven performance.

Job Requirements

3-5 years’ retail management experience
experience in sporting or athletic industry preferred
proficient with computer skills including Microsoft Suite (Word, Excel, PowerPoint)
must be able to see, hear, speak, and write clearly to communicate with employees and/or customers
manual dexterity required
mostly standing, walking, bending, frequent lifting
able to work in an indoor environment that is clean, orderly, properly lighted, and ventilated
able to work with moderate noise levels
ability to perform duties in person at Merrimack, NH location

Job Qualifications

3-5 years’ retail management experience
experience in sporting or athletic industry preferred
proficient with computer skills including Microsoft Suite (Word, Excel, PowerPoint)
exceptional customer service skills
knowledge of principles and processes for providing excellent service including needs assessment and evaluation of customer satisfaction
knowledge of methods to promote and sell athletic footwear and apparel including strategies to achieve sales goals
knowledge of recruitment, selection, training, coaching, and development of personnel
skilled communication skills both oral and written to staff and upper management
skilled at supporting customers before and after purchase ensuring an enjoyable experience
skilled at teaching, instructing, and directing to develop specific skills towards goals
ability to make sound decisions benefiting the organization
effective time management for self and others to complete store tasks timely
ability to recognize and resolve conflicts and problems such as team member conflicts, customer complaints, inventory discrepancies, and applying visual directives

Job Duties

Monitor sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and back-of-house assignments
perform opening and closing tasks such as ensuring products are visually appealing and shoppable for excellent customer experience
coach team members on sales strategy, presentation of product information, and general customer service to uphold exceptional customer experience
greet and assist customers, answer customer questions, and guide product selection to provide excellent customer service
confirm sales targets are being met by monitoring hourly store and team member sales and adjusting where necessary
maintain store appearance throughout business hours by restocking merchandise shelves, folding apparel, and organizing shoe displays
receive and inspect merchandise from the distribution center by counting and opening each box to ensure accurate number of products
approve employee hours for payroll electronically and distribute paychecks
audit sales and transaction reports for accuracy and discrepancies as part of a loss prevention strategy
recruit new talent to meet the store’s coverage and demographic needs by reviewing resumes through applicant tracking system
complete onboarding procedures including approving wage rate, ensuring all HR documents and training have been completed
enforce HR policy and procedures to ensure adherence, completing the appropriate HR forms as needed
complete employee performance reviews to ensure accountability for job expectations
interact with all levels throughout organization including employees and outside vendors