Job Overview

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Compensation

Salary
Range $43,300.00 - $67,300.00
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Benefits

competitive pay
Bonus opportunities
401(k) plan with company matching
medical coverage plans
Paid Time Off
company holidays
Paid volunteer days
Tuition Reimbursement
Paid training

Job Description

This job opportunity is with a well-established retail company specializing in automotive service and repair, hiring for the position of Store Manager. The company prides itself on delivering exceptional customer service and quality workmanship in vehicle maintenance and repair services. Operating in a fast-paced retail environment, this company is committed to employee development, offering competitive pay, comprehensive benefits, and a supportive work culture. The Store Manager role is a leadership position responsible for overseeing all retail store operations with a strong focus on maintaining high standards across quality, service, and safety to ensure each customer has a memorable shopping experience.

As a Store Manager, you will be at the helm of store operations, managing daily activities such as opening and closing procedures, cash and expense management, inventory control, and enforcing loss prevention measures. This involves coaching and leading a diverse team, ensuring each technician and retail team member is equipped with the necessary skills and certifications to perform their roles effectively. You will be instrumental in driving team performance, monitoring key performance indicators, and ensuring that the store achieves or exceeds company goals. Hiring, training, scheduling, and staff development are essential components of the role. Additionally, you will oversee vehicle and equipment maintenance, uphold store appearance standards, and collaborate with marketing associates to enhance customer-facing materials at the store.

The position requires someone who is customer-focused, able to respond effectively to client concerns, and dedicated to providing world-class service. This role is vital to fostering a positive work environment where safety and compliance with local, state, and federal regulations are paramount. The company also places great emphasis on work-life balance, offering paid time off, holidays, and paid volunteer days as part of its rich benefits package.

Competitive weekly pay and bonus opportunities make this an attractive employment option. Furthermore, the company offers a comprehensive benefits package valued at more than $10,000 annually, which includes a 401(k) plan with company matching, customized medical coverage plans, and generous tuition reimbursement up to $5,250 per year. Paid training and access to a full complement of resources are provided to support your success in this position. Beyond just the numbers, this role provides an excellent opportunity for career advancement and personal growth in a supportive and innovative retail environment where you can make a real difference in team performance and customer satisfaction.

Job Requirements

  • High school diploma GED equivalent or 5-7 years leadership supervisory experience preferred
  • Valid state-issued driver’s license required
  • 3 plus years of leadership experience with an innovative approach toward incenting performance
  • 3-5 years of experience in retail or service center environments automotive experience preferred
  • Proficiency with Microsoft Office Suite web applications and general office equipment
  • Excellent communication skills with the ability to influence persuade engage and have crucial conversations with a mobile workforce
  • Comfort working outside in a variety of weather conditions
  • Present a professional appearance and wear personal protective equipment
  • Physical requirements include lifting and carrying up to 35 lbs for short periods working at elevated heights remaining on feet for extended periods

Job Qualifications

  • High school diploma GED equivalent or 5-7 years leadership supervisory experience preferred
  • 3 plus years of leadership experience with an innovative approach toward incenting performance
  • 3-5 years of experience in retail or service center environments automotive experience preferred
  • Proficiency with Microsoft Office Suite web applications and general office equipment
  • Excellent communication skills with the ability to influence persuade engage and have crucial conversations with a mobile workforce
  • Comfort working outside in a variety of weather conditions
  • Present a professional appearance and wear personal protective equipment
  • Physical requirements include lifting and carrying up to 35 lbs for short periods working at elevated heights remaining on feet for extended periods

Job Duties

  • Oversee the daily operations of the store including open and closing procedures work order management performing the CICO (Check-In Check-Out) procedures providing high levels of customer service staffing and scheduling and or making necessary modifications inventory management and proper cash handling
  • Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded including but not limited to Net Promoter Score Time to Serve job completion customer conversion and quality metrics as well as compliance with federal state and local regulations
  • In conjunction with the other field leaders ensure that every technician is SafeTech certified and through training re training and coaching that all technicians are performing quality installs or repairs on every job
  • Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure the right materials are properly displayed
  • Provide world class customer service by responding quickly to client complaints warranty issues
  • All other duties as assigned

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