Job Overview
Compensation
Salary
Exact $77,250.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement fund
professional development training
Commuter Benefits
Flexible healthcare spending account
mental health program
Job Description
Goodwill of the San Francisco Bay is a nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities through career development, training, and employment services. Rooted in a mission to help end unemployment, Goodwill has a strong presence in the San Francisco area with multiple retail store locations. The organization's retail operations play a critical role in funding its mission by providing job opportunities and career advancement pathways for individuals who need a second chance in the workforce. Goodwill is committed to fostering an inclusive, welcoming work environment that embraces diversity and collaboration, making it an excellent place to grow a career.
The Retail Store Manager in Training (MIT) role is a unique and comprehensive program designed to prepare passionate individuals to become effective leaders within Goodwill's retail operations. This position involves completing a rigorous training program at designated training locations where the MIT will rotate through various key retail functions. The program covers all aspects of retail management, including operational procedures, company policies, customer service, inventory control, financial management, and team leadership. Upon successful completion of the program, the MIT will transition into a full-time Store Manager position, bearing full responsibility for a Goodwill retail store location.
As a Retail Store Manager, you will be instrumental in driving the success of your store by executing strategic retail operations plans aimed at meeting and exceeding sales, production, and revenue goals. You will manage all store functions, directly lead assistant store managers, donation attendants, and the production team, and ensure that customer service standards uphold Goodwill's reputation as a community-centered brand. Your leadership will be vital in maintaining a clean, organized, and welcoming store environment that reflects the Goodwill mission and values. In addition, you will collaborate with community partners to promote Goodwill's services, further contributing to the organization's positive impact.
This role offers a competitive starting salary of $77,250 annually, complemented by eligibility for a monthly performance-based bonus upon completion of the training program. Employment is full-time, and the position emphasizes the development and growth of team members through continuous coaching, training, and performance management. The Retail Store Manager will also work closely with various support departments such as Human Resources, Asset Protection, Safety, Finance, and Learning & Development to align store activities with broader organizational goals and compliance standards.
Goodwill of the San Francisco Bay promotes a culture grounded in core values which include Trust, Collaboration, Engagement, Ownership, and Innovation. These values support a positive workplace culture where effective teamwork and personal accountability thrive. Working with Goodwill provides an opportunity to build a meaningful career that combines professional growth with community impact. Employees benefit from comprehensive medical, dental, and vision insurance, retirement plans, commuter benefits, flexible healthcare spending accounts, and mental health and wellbeing programs, all within a stimulating and supportive work atmosphere. Join Goodwill and become a valued contributor to an organization where good work truly meets community impact.
The Retail Store Manager in Training (MIT) role is a unique and comprehensive program designed to prepare passionate individuals to become effective leaders within Goodwill's retail operations. This position involves completing a rigorous training program at designated training locations where the MIT will rotate through various key retail functions. The program covers all aspects of retail management, including operational procedures, company policies, customer service, inventory control, financial management, and team leadership. Upon successful completion of the program, the MIT will transition into a full-time Store Manager position, bearing full responsibility for a Goodwill retail store location.
As a Retail Store Manager, you will be instrumental in driving the success of your store by executing strategic retail operations plans aimed at meeting and exceeding sales, production, and revenue goals. You will manage all store functions, directly lead assistant store managers, donation attendants, and the production team, and ensure that customer service standards uphold Goodwill's reputation as a community-centered brand. Your leadership will be vital in maintaining a clean, organized, and welcoming store environment that reflects the Goodwill mission and values. In addition, you will collaborate with community partners to promote Goodwill's services, further contributing to the organization's positive impact.
This role offers a competitive starting salary of $77,250 annually, complemented by eligibility for a monthly performance-based bonus upon completion of the training program. Employment is full-time, and the position emphasizes the development and growth of team members through continuous coaching, training, and performance management. The Retail Store Manager will also work closely with various support departments such as Human Resources, Asset Protection, Safety, Finance, and Learning & Development to align store activities with broader organizational goals and compliance standards.
Goodwill of the San Francisco Bay promotes a culture grounded in core values which include Trust, Collaboration, Engagement, Ownership, and Innovation. These values support a positive workplace culture where effective teamwork and personal accountability thrive. Working with Goodwill provides an opportunity to build a meaningful career that combines professional growth with community impact. Employees benefit from comprehensive medical, dental, and vision insurance, retirement plans, commuter benefits, flexible healthcare spending accounts, and mental health and wellbeing programs, all within a stimulating and supportive work atmosphere. Join Goodwill and become a valued contributor to an organization where good work truly meets community impact.
Job Requirements
- High school diploma or equivalent
- Two years' work experience in retail management, preferably thrift
- One year of customer service experience
- Understanding of financial metrics, reporting, and budget management
- Proficient in Microsoft Office Suite
- Ability to pass a background check, as applicable
- Ability to speak and read English proficiently
Job Qualifications
- High school diploma or equivalent
- Two years' work experience in retail management, preferably thrift
- One year of customer service experience
- Understanding of financial metrics, reporting, and budget management
- Proficient in Microsoft Office Suite
- Ability to pass a background check, as applicable
- Ability to speak and read English proficiently
Job Duties
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations
- Monitors product levels daily to achieve bottom line sales budget targets
- Ensures payroll costs and operating costs are managed to budget
- Ensures team members deliver excellent customer service to donors and customers
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Partners with community businesses and organizations to promote Goodwill mission
- Maintains regular and consistent in-person attendance
- Serves as a Goodwill ambassador to the community
- Transfers to different stores as needed due to business requirements
- Covers shifts at different stores as needed
- Ensures all team members are well-trained and fulfill their duties
- Ensures donation attendants demonstrate excellent customer service and properly process donations
- Ensures production team processes, prices, and displays products per company standards
- Partners with other store locations to allocate resources and maximize area performance
- Ensures team members operate per company standards and procedures
- Must have reliable transportation for daily tasks
- Partners with support areas to ensure compliance and advance business goals
- Builds a high-performing team
- Responsible for performance management, staffing, compensation, and development of team members
- Plays critical role in driving company culture change and change management processes
- Performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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