Store Manager

Bakersfield, CA, USA|

Job Overview

Compensation

Salary

Range $40,700.00 - $63,300.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee discount

flexible schedule

Job Description

Tom Lovelace Group is a franchisee of Papa Murphy's, a well-established brand known for its take-and-bake pizza model that delivers fresh and delicious products to customers. This franchisee operates independently, setting its own wage and benefit programs that may vary from other franchisees and the parent company, Papa Murphy's International, Inc. As an independent business owner, Tom Lovelace Group focuses on providing high-quality food service and maintaining strong community relationships. They are committed to upholding the company’s core values of Quality, Service, Integrity, and Team Work. Papa Murphy's is a popular fast-casual restaurant specializing in fresh, ready-to-bake pizzas that customers can take home and bake themselves, offering convenience without compromising taste or quality.

The Store Manager role at Tom Lovelace Group is an integral leadership position responsible for overseeing all facets of a single Papa Murphy's store. This full-time position demands a motivated individual who can efficiently manage daily operations to ensure profitability while promoting an excellent customer experience. The manager is tasked with supervising employees, optimizing food and labor costs, maintaining sanitation standards, and ensuring operational compliance with health and food safety regulations. The role requires strong leadership that fosters a positive work environment and encourages professional development among team members.

In this position, the Store Manager will handle a variety of operational responsibilities including tracking sales trends, controlling inventory, minimizing waste, and maintaining store facilities. The manager also plays a key role in recruiting, training, scheduling, and evaluating staff performance to cultivate a skilled and customer-focused team. Managing cash procedures and handling discrepancies, ensuring accurate record-keeping, and facilitating communication between vendors and team members also fall under the manager's duties.

A critical part of the role is managing customer relations by addressing feedback and ensuring total guest satisfaction with the service and product quality. The Store Manager is accountable for maintaining the brand image by adhering to uniform and appearance standards and by actively participating in local store marketing activities. Additionally, they ensure compliance with all applicable federal, state, and local labor laws, including scheduling laws and health department regulations.

Candidates for this position should demonstrate strong leadership abilities, excellent communication skills, and a commitment to operational excellence. The role requires proficiency with basic computer software such as MS Word, Excel, Outlook, and point-of-sale (POS) systems, as well as the ability to understand and apply financial documents like profit and loss reports and cost analyses. This career opportunity offers a dynamic work environment where an individual can grow professionally by managing a respected brand and a busy, community-centered store. Tom Lovelace Group supports a culture that values integrity and teamwork, making this position ideal for motivated leaders who are passionate about delivering quality service and building successful teams.

Job Requirements

Food Handler Manager Certification as required by local ordinances
High school diploma or general education degree (GED)
2-5 years previous supervisory and QSR management experience
Must be able to pass criminal background check
Flexibility to cover shifts in the event of absent employees
Ability to maintain safe standards for front and back of house
Regularly required to stand and walk
Use hands to finger, handle or feel
Reach with hands and arms
Occasionally required to bend and stoop, kneel or crouch
Must be able to lift and/or move up to 30 pounds
Ability to maintain punctual and regular attendance

Job Qualifications

High school diploma or general education degree (GED) required
2-5 years previous supervisory and QSR management experience
Food Handlers Card and/or Serve Safe Certified preferred but not required
Must be able to pass criminal background check
Demonstrate integrity, honesty, and strong leadership
Ability to effectively manage people
Demonstrate good written and oral communication skills
Demonstrate excellent customer service skills
Ability to manage various difficult or emotional customer situations
Basic computer skills including MS Word, Excel, Outlook, and POS
Ability to read and apply fundamental math skills including weights and measurements
Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations

Job Duties

Manage the efficient and cost effective operation of a single store including profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste
Foster a culture of upward development of team members
Ensure operational standards for the store are met
Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with company and local health department standards
Prepare reports to track metrics including food cost, waste, sales, inventory and hours worked by team members
Construct the 'build to' portion of the 'Prep Chart' and complete or supervise product prep
Oversee the physical facility including minor repair and preventive maintenance on equipment