Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) retirement plan
employee discount
Career development opportunities
Job Description
Ross Stores, Inc. is a leading off-price retail chain renowned for its commitment to providing customers with high-quality, on-trend brands and merchandise at extraordinary savings. With over 2,200 stores across the United States, Ross has established a strong track record of success and continuous growth. As a Fortune 500 company with 2025 revenues of $22.8 billion, Ross combines a dynamic and fast-paced retail environment with a dedicated focus on inclusivity, diversity, and community engagement. Its corporate headquarters are based in Dublin, California, with three buying offices in key markets including New York City, Los Angeles, and Boston, as well as eight distribution centers nationwide. This broad infrastructure supports Ross's mission to deliver a fun and exciting treasure hunt shopping experience while maintaining operational excellence.
The company places a strong emphasis on team success, career growth, and fostering a collaborative work environment. Ross values the diversity of backgrounds, identities, and ideas among its employees and customers, striving to create a workplace that not only respects these differences but also leverages them to strengthen the organization. The company supports continuous learning opportunities and development to empower its employees to grow alongside the business.
The Store Manager role at Ross is a pivotal leadership position responsible for overseeing all aspects of store operations. This role demands a highly motivated and experienced retail professional who can lead a diverse team to achieve sales and profit objectives while maintaining a friendly and customer-focused store atmosphere. The Store Manager ensures that company standards and best practices are consistently met through effective staffing, training, and development of leadership and associate teams. The position requires proactive management of the stockroom, sales floor, and front end to guarantee merchandise is received and processed efficiently, optimizing the shopping experience for customers.
In addition to operational leadership, the Store Manager plays a critical role in organizational development by recruiting, hiring, and nurturing assistant managers, supervisors, and retail associates. The manager is responsible for reducing turnover by employing retention strategies such as incentive programs, recognition initiatives, and effective training. Handling personnel issues with fairness and adherence to company policies is also essential to fostering a productive work environment.
Financial stewardship is another vital aspect of the Store Manager’s role. Budget management, payroll administration, and controlling expenses are key responsibilities that contribute to the store’s profitability. The Store Manager must also prioritize safety by adhering to company safety policies and ensuring that associates are well-versed in emergency procedures.
Customer service excellence is fundamental, with the Store Manager setting the tone for professionalism, courtesy, and consistent customer engagement. Supervising merchandise presentation, maintaining store cleanliness, and managing loss prevention to minimize shrinkage are also crucial functions that support the company’s bottom line.
Overall, this role requires someone who demonstrates strong leadership, outstanding communication skills, and the ability to adapt to a dynamic retail environment while upholding the company's values and brand standards. The Store Manager position at Ross offers an exciting opportunity for dedicated individuals to join a well-established and respected retail brand, contributing directly to the success and growth of the company.
The company places a strong emphasis on team success, career growth, and fostering a collaborative work environment. Ross values the diversity of backgrounds, identities, and ideas among its employees and customers, striving to create a workplace that not only respects these differences but also leverages them to strengthen the organization. The company supports continuous learning opportunities and development to empower its employees to grow alongside the business.
The Store Manager role at Ross is a pivotal leadership position responsible for overseeing all aspects of store operations. This role demands a highly motivated and experienced retail professional who can lead a diverse team to achieve sales and profit objectives while maintaining a friendly and customer-focused store atmosphere. The Store Manager ensures that company standards and best practices are consistently met through effective staffing, training, and development of leadership and associate teams. The position requires proactive management of the stockroom, sales floor, and front end to guarantee merchandise is received and processed efficiently, optimizing the shopping experience for customers.
In addition to operational leadership, the Store Manager plays a critical role in organizational development by recruiting, hiring, and nurturing assistant managers, supervisors, and retail associates. The manager is responsible for reducing turnover by employing retention strategies such as incentive programs, recognition initiatives, and effective training. Handling personnel issues with fairness and adherence to company policies is also essential to fostering a productive work environment.
Financial stewardship is another vital aspect of the Store Manager’s role. Budget management, payroll administration, and controlling expenses are key responsibilities that contribute to the store’s profitability. The Store Manager must also prioritize safety by adhering to company safety policies and ensuring that associates are well-versed in emergency procedures.
Customer service excellence is fundamental, with the Store Manager setting the tone for professionalism, courtesy, and consistent customer engagement. Supervising merchandise presentation, maintaining store cleanliness, and managing loss prevention to minimize shrinkage are also crucial functions that support the company’s bottom line.
Overall, this role requires someone who demonstrates strong leadership, outstanding communication skills, and the ability to adapt to a dynamic retail environment while upholding the company's values and brand standards. The Store Manager position at Ross offers an exciting opportunity for dedicated individuals to join a well-established and respected retail brand, contributing directly to the success and growth of the company.
Job Requirements
- High school diploma or equivalent
- Five or more years of store management experience in retail
- Strong leadership skills
- Excellent communication and interpersonal skills
- Ability to train and develop associates
- Organizational and time management skills
- Fluency in English
- Willingness to work evenings and weekends
- Ability to manage multiple priorities and adapt to a dynamic environment
- Physical ability to perform store-related duties including standing, walking, bending, and lifting up to 25 lbs
Job Qualifications
- Five or more years of store management experience in a retail environment
- Ability to maintain a high level of customer service
- Demonstrated ability to lead, manage, motivate, and communicate positively to store associates at all levels
- Ability to train, coach, and develop associates at all levels
- Strong organizational and prioritization skills to accomplish goals and execute tasks
- Fluency in English
- Ability to exercise independent judgment and discretion
- Ability to work evenings and weekends
Job Duties
- Lead all company best practices and maximize productivity by minimizing steps and touches while working
- Analyze store reports to evaluate controllable expenses and overall store performance
- Address any variance to company standards with appropriate action plans, partnering with the district manager as needed
- Ensure proper scheduling of associates to meet business objectives
- Accept special assignments as directed by leadership
- Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
- Recruit, hire, train and develop assistant managers, area supervisors, and non-exempt associates
- Strive to reduce store turnover by utilizing retention tools including incentive programs, recognition opportunities, contests, and training
- Address personnel and performance issues through coaching, verbal and written warnings, progressive discipline, and termination when necessary
- Ensure compliance with Ross personnel policies, procedures, and applicable state, local, and federal regulations
- Lead expenditures to be within budget and control payroll hours consistent with business trends
- Maintain adherence to company safety policies and ensure safety of associates and customers
- Ensure associates understand and can execute emergency operating procedures
- Treat all customers, associates, and leaders with respect while demonstrating courtesy, friendliness, and professionalism
- Execute customer service and merchandise presentation programs through associate training and supervision
- Supervise and coach retail associates in providing efficient and friendly service at all store areas
- Lead and model a professional appearance according to company dress code and reinforce it at all times
- Represent and support the company brand at all times
- Manage store cleanliness and organization to provide an easy to shop environment
- Ensure recovery, sizing, and markdowns are completed in accordance with company standards
- Manage merchandise processing to the sales floor within expected timeframes
- Train associates on loss prevention programs and oversee store shortage goals
- Demonstrate integrity and honesty in interactions with associates and customers, safeguarding confidential information and merchandise
- Lead annual inventory process including preparation and execution of inventory guidelines
- Monitor mark-out-of-stock policy to ensure proper administration
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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