Job Overview

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Compensation

Salary
Range $61,300.00 - $104,200.00
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Benefits

Medical
Dental
Vision
Paid vacation
Paid holidays
On-the-job training
Company-funded ASE certifications
Flexible work schedule
401(k) match
ON DEMAND PAY

Job Description

Bridgestone Retail Operations (BSRO) is a key division of Bridgestone Americas, one of the world’s leading tire and rubber companies. Employing over 22,000 teammates across North America, BSRO operates more than 2,200 company-owned retail stores including well-known brands such as Firestone Complete Auto Care, Tires Plus, and Wheel Works. With a strong presence across the continent and tire and automotive service sales exceeding $4.5 billion, BSRO is recognized as a prominent player in the automotive retail industry. BSRO’s mission is centered around "Serving Society with Superior Quality" by delivering exceptional products and superior service to customers. The company places great emphasis on fostering a diverse and inclusive workplace, encouraging teammates to bring their whole selves to work and to contribute unique perspectives that enrich the business and community. Bridgestone supports teammates with competitive pay, formal training, performance incentives, paid vacation and holidays, comprehensive healthcare benefits for both full-time and part-time employees, and a 401(k) plan designed to help build financial security for the future.

The Retail Store Manager position at BSRO entails full responsibility for all aspects of store operations. This role requires leadership in selecting, coaching, and developing store teammates, as well as driving merchandising, advertising, and promotional strategies for products and services. The role is critical in ensuring high levels of customer satisfaction and loyalty, by understanding the markets, competitors, and alternative tire sourcing. The Store Manager is accountable for meeting payroll, budgets, and store goals while keeping detailed records and financial information up to date. Scheduling and assigning staff based on their skills is also a key part of the role, along with participating in ongoing paid training to stay current with new automotive service developments. With a pay range from $61,300 to $104,200, this full-time management role offers a competitive compensation package, combining financial rewards with opportunities for professional growth. Bridgestone is committed to lawful compensation practices, guaranteeing pay at or above applicable minimum wages. This opportunity is ideal for individuals who want to lead a team in an automotive retail environment, contribute to the company’s mission, and grow their career with a stable and socially responsible employer.

Job Requirements

  • High school diploma or equivalent
  • demonstrated success in retail sales management
  • problem solving skills as it relates to customer complaints
  • aptitude to manage inventory, order scheduling, and merchandising displays
  • must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
  • exceptional teammate and customer communication skills
  • negotiation and conflict resolution skills
  • must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles

Job Qualifications

  • High school diploma or equivalent
  • demonstrated success in retail sales management
  • problem solving skills as it relates to customer complaints
  • aptitude to manage inventory, order scheduling, and merchandising displays
  • must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
  • exceptional teammate and customer communication skills
  • negotiation and conflict resolution skills
  • must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
  • 2 year college degree or equivalent preferred

Job Duties

  • Customer service
  • drive store sales and promotions
  • build customer satisfaction and loyalty creating results for teammates, customers and the company
  • understand alternative tire sourcing and competitors
  • track and meet payroll, budgets and store goals
  • keep records and relevant financial information current
  • manage, schedule and assign staff according to their skill level
  • attend paid training to stay up-to-date with new developments in the automotive service industry
  • follow up with customers to obtain feedback and ensure they are satisfied with received
  • other duties as assigned

Job Criteria

Experience

No experience required


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