Store Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive wage

Medical insurance

Dental Insurance

Vision Insurance

annual discretionary performance bonus

Birthday bonus program

Life insurance benefits

Job Description

The Cottage Grocery is a unique specialty grocery store that blends multiple culinary and retail experiences into one welcoming space. At its core, it is a prepared foods market offering a vast selection of homemade items, both fresh and frozen. Beyond that, the establishment operates as a cafe, a bakery, a boutique wine shop, and a coffee shop, making it a versatile destination for anyone seeking quality food and drink products. Founded on the belief that some of the best moments happen around the table, The Cottage Grocery fosters an atmosphere where the pace slows down, conversation flows freely, and homemade food brings people together. The environment is built on passion for cooking, excellent customer care, and a commitment to providing the highest quality products and experiences to its community. Everyone who works at The Cottage Grocery shares these values and takes pride in their craft, ensuring customers receive exceptional service and delicious homemade offerings daily.

The role of Store Manager at The Cottage Grocery is a key leadership position responsible for the smooth operation of Front of House (FOH). The manager will oversee a diligent and collaborative team including baristas, FOH associates, and stockers while working closely with kitchen leadership and company owners. This is a service-oriented role that requires a keen eye for details and a proactive attitude toward resolving issues swiftly for an optimal customer shopping and dining experience. The ideal candidate takes ownership, acts quickly when processes break, and maintains a beautifully organized storefront. They manage daily operations, including inventory tracking and ordering, oversee the wine program, and serve as the first point of escalation for customer issues. Additionally, the Store Manager will engage with customers to curate menus and product selections, ensure compliance with health regulations, and support a warm, efficient workplace culture. This role is perfect for someone motivated by creating comfortable and delightful experiences that keep customers returning. The position offers a competitive wage, medical, dental, and vision insurance, various bonuses, and life insurance benefits, making it both rewarding and supportive. The Cottage Grocery is an equal opportunity employer committed to inclusivity and diversity in the workplace.

Job Requirements

High school diploma or equivalent
Valid Food Manager License
Minimum 3 years of experience managing a storefront
Minimum 3 years experience in people management
Ability to work flexible hours including weekends
Strong organizational and leadership skills
Effective communication skills
Ability to stand for extended periods
Ability to lift heavy items and work in a physically demanding environment
Ability to work effectively in a fast-paced setting

Job Qualifications

Valid Food Manager License (Company will pay for License and continued maintenance for eligible candidates)
Must have 3+ years proven experience managing a storefront (grocery industry is a plus)
Must have 3+ years experience as a people manager
Excellent customer service record with a passion for exceeding customer expectations
Strong communication skills and the ability to provide helpful performance feedback to others
Ability to stand for long periods, lift heavy ingredients and equipment, and work in a hot environment
Comfortability working in a fast-paced environment

Job Duties

Collaborate and work closely with the Kitchen Managers to ensure smooth daily operations between BOH and FOH
Manage FOH Associates and Baristas by providing regular and real-time constructive performance feedback and delegating tasks on a daily basis
Oversee and support the FOH specialist with stocking and organizing of wines, lunches, dinners, appetizers, desserts, and bakery products within the storefront
Manage inventory tracking and ordering of FOH goods (napkins, cutlery, coffee cups, etc.) to ensure optimal stock levels and to prevent shortages or excess
Manage our Wine Program, including vendor management, purchasing, and inventory management
Resolve customer issues and serve as the initial point of escalation for all customer needs
Engage with customers to consult on pantry and bakery products, customer needs, and help curate custom menus as needed
Determine when grab-and-go pars are low and coordinate with our Kitchen team to restock for lunch rush
Perform customer checkout, manage label and price changes, and support FOH staff as needed
Enforce staff compliance with Cottage Grocery and Federal and State Food Health and Safety regulations