Job Overview
Compensation
Salary
Range $36,000.00 - $60,000.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Retirement Plan
Job Description
The hiring company is a dynamic and customer-focused restaurant established to deliver exceptional food and beverage experiences. Renowned for its commitment to quality, efficiency, and outstanding customer service, this restaurant thrives in a fast-paced, high-volume environment where operational excellence is paramount. As a well-established business, it emphasizes teamwork, continuous training, and leadership development to maintain its high standards and reputational excellence in the foodservice industry.
This job opportunity is for the role of Store Lead, a critical managerial position within the restaurant’s leadership team. The Store Lead supports the General Manager by overseeing day-to-day restaurant operations and ensuring seamless execution of all aspects of the business. This role is especially significant in high-volume stores, where maintaining operational efficiency, customer satisfaction, and team motivation can directly influence the restaurant’s overall success and profitability.
The Store Lead’s responsibilities include managing the restaurant during assigned shifts with a proactive leadership approach. This role entails delegating duties to team members while continuously focusing on exceeding customer expectations through high-quality service and effective problem resolution. The Store Lead is also accountable for the proper opening and closing of the restaurant, ensuring adherence to operational procedures and standards. This includes supervising the use of the Point of Sale (POS) system to manage transactions accurately.
In addition to managing daily operations, the Store Lead plays a critical role in employee development. They are responsible for recruiting talents, onboarding new employees, and conducting training sessions that encourage skill enhancement and adherence to brand standards. The position demands a leader capable of motivating, coaching, and maintaining clear communication with the team to promote a positive and productive work environment.
Compliance with safety standards, quality control, and kitchen system protocols, such as inventory management and waste tracking, are integral parts of the role. The Store Lead must document performance issues and communicate them appropriately to upper management, ensuring that team members receive the necessary support and feedback to improve continuously.
Working as a Store Lead offers a unique chance to be part of a thriving restaurant environment where leadership and operational skills are honed. The position is ideal for individuals passionate about the foodservice industry who aspire to grow their managerial capabilities while contributing significantly to the restaurant’s success and customer experience. Candidates can expect to engage in a vibrant, team-oriented workplace that values dedication, reliability, and an unwavering commitment to excellence.
This job opportunity is for the role of Store Lead, a critical managerial position within the restaurant’s leadership team. The Store Lead supports the General Manager by overseeing day-to-day restaurant operations and ensuring seamless execution of all aspects of the business. This role is especially significant in high-volume stores, where maintaining operational efficiency, customer satisfaction, and team motivation can directly influence the restaurant’s overall success and profitability.
The Store Lead’s responsibilities include managing the restaurant during assigned shifts with a proactive leadership approach. This role entails delegating duties to team members while continuously focusing on exceeding customer expectations through high-quality service and effective problem resolution. The Store Lead is also accountable for the proper opening and closing of the restaurant, ensuring adherence to operational procedures and standards. This includes supervising the use of the Point of Sale (POS) system to manage transactions accurately.
In addition to managing daily operations, the Store Lead plays a critical role in employee development. They are responsible for recruiting talents, onboarding new employees, and conducting training sessions that encourage skill enhancement and adherence to brand standards. The position demands a leader capable of motivating, coaching, and maintaining clear communication with the team to promote a positive and productive work environment.
Compliance with safety standards, quality control, and kitchen system protocols, such as inventory management and waste tracking, are integral parts of the role. The Store Lead must document performance issues and communicate them appropriately to upper management, ensuring that team members receive the necessary support and feedback to improve continuously.
Working as a Store Lead offers a unique chance to be part of a thriving restaurant environment where leadership and operational skills are honed. The position is ideal for individuals passionate about the foodservice industry who aspire to grow their managerial capabilities while contributing significantly to the restaurant’s success and customer experience. Candidates can expect to engage in a vibrant, team-oriented workplace that values dedication, reliability, and an unwavering commitment to excellence.
Job Requirements
- Consistent and reliable attendance is an essential function of the Store Lead job
- Maintain a professional appearance and grooming standards as outlined during the hiring process
- Learn and understand the entire menu and create drinks to brand standards
- Comply with all safety requirements as outlined in the training program
- Must pass training requirements at all other crew member and barista positions
- Must be able to perform repetitive tasks, work alone and work as a team with others, work under stress, meet strict quality control standards, and interact with people
- May be scheduled for other positions depending on business needs
- Ability to understand and implement written and verbal instruction
- No previous experience required
Job Qualifications
- High school diploma or equivalent
- Experience in a customer service or retail supervisory role preferred
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Proficient with POS systems
- Understanding of restaurant operations and safety standards
- Ability to mentor and develop team members
Job Duties
- Lead the restaurant during assigned shifts
- Delegate responsibilities to the team and ensure they are exceeding customer expectations
- Ensure proper setup and breakdown of the entire restaurant by following the closing and opening procedures
- Respond to customer questions or complaints over the phone or in-store
- Execute supervisor functions on the POS system such as discounts and voids and reconcile till at the end of each shift
- Ensure all systems are implemented and utilized, including daily line check, opening and closing checklists, waste bucket, inventory, ticket time tracking, recipe cards, cogs workbook, prep sheet, par/pull sheets, and other applicable kitchen systems
- Document any staff performance issues and communicate to upper management using the proper channels
- Provide leadership and direction, giving ongoing feedback of expectations
- Motivate, coach, and train team members to excel in their position
- Participate in training, developing new hires, and teaching standards to those that need improvement
- Interview, hire, and onboard potential and new employees
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
