Store Customer Service Specialist - Fulltime $16phr (Bilingual Spanish)

Sherwin-Williams is a globally recognized leader in the paint and coating industry, committed to inspiring and improving the world by coloring and protecting what matters. Founded over 150 years ago, the company has grown from a regional paint manufacturer to a worldwide organization with thousands of stores and service centers. Sherwin-Williams serves wholesale and retail customers, offering an extensive range of paints, coatings, and innovative solutions that enhance and protect surfaces in residential, commercial, industrial, and automotive sectors. Known for its commitment to quality, innovation, and customer service, the company fosters a culture of continuous learning and development, offering its employees numerous opportunities for career growth, rewards, and community connection. Sherwin-Williams emphasizes inclusivity, diversity, and safety while investing in the health and well-being of its workforce through a comprehensive benefits program.

The Customer Service Specialist role at Sherwin-Williams is a full-time position based at Store 727711, located at 13815 Santa Fe Crossings Dr, Edmond, OK 73013. This role is vital in building productive trust relationships with both wholesale and retail customers by addressing their needs and recommending appropriate Sherwin-Williams products. Bilingual Spanish skills are a requirement for this position to effectively communicate with a diverse customer base. The Customer Service Specialist is responsible for maintaining high standards of customer satisfaction by providing excellent sales service and promptly resolving customer concerns. They will assist customers both in person and over the phone, processing sales transactions, and supporting the store's sales goals monthly, quarterly, and yearly.

In addition to customer service, the role involves inventory management duties such as pulling products from the sales floor or warehouse, tinting and mixing paint to customer specifications, stocking shelves, and ensuring the store's visual standards remain high. The position requires physical capability as it involves lifting materials weighing up to 50 lbs frequently and up to 70 lbs occasionally, loading and unloading delivery trucks, and sometimes assisting with deliveries.

Sherwin-Williams conducts thorough hiring processes that include online applications, digital video interviews, and in-store interviews to select qualified candidates who align with the company’s mission and values. The company also maintains a strong commitment to equal employment opportunity, considering applicants fairly regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other legally protected categories.

Employees of Sherwin-Williams benefit from a broad range of advantages designed to support their life, career, and connection. The company offers flexible schedules, competitive wages, and a comprehensive benefits package that includes health, dental, and vision insurance, retirement plans, and paid time off. Sherwin-Williams also supports the ongoing development of its employees by providing access to training and educational courses.

This Customer Service Specialist position is essential for those passionate about excellent customer service, product knowledge, and sales success within a dynamic retail environment. The role offers a unique opportunity to work with a respected brand known for its stability and growth, fostering a rewarding career path in the paint and coating industry. Prospective candidates should be ready to engage with customers, help solve their problems efficiently, and contribute significantly to maintaining Sherwin-Williams’ reputation for quality and service.