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Store Customer Service Specialist - Fulltime $16phr (Bilingual Spanish)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
flexible schedule
Employee Development Programs
Job Description
Sherwin-Williams is a globally recognized leader in the paint and coating industry, committed to inspiring and improving the world by coloring and protecting what matters. Founded over 150 years ago, the company has grown from a regional paint manufacturer to a worldwide organization with thousands of stores and service centers. Sherwin-Williams serves wholesale and retail customers, offering an extensive range of paints, coatings, and innovative solutions that enhance and protect surfaces in residential, commercial, industrial, and automotive sectors. Known for its commitment to quality, innovation, and customer service, the company fosters a culture of continuous learning and development, offering its... Show More
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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