Store Area Supervisor- (Key Holder) - Full Time

New Bedford, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $19.00 - $21.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

30% associate discount

Wellbeing time

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

critical illness insurance

accident coverage

Flexible spending account

short-term disability

Referral Bonus

Tuition Reimbursement

profit sharing bonus

401k

Vacations and discounts at partner companies

Job Description

Ocean State Job Lot (OSJL or Company) is a prominent general merchandise retailer based in the Northeast United States, operating over 150 stores and generating over $850 million in revenue. The company also manages a shopping center business valued at over $75 million, where OSJL typically acts as the anchor tenant in more than half of the centers. OSJL has built a reputation for delivering tremendous value to its customers through a diverse range of quality products at highly competitive prices. The company's core mission centers on fostering positive community impact while driving sustainability and responsible retail practices. OSJL prides itself on cultivating an inclusive and supportive work environment that encourages employee development and community engagement. The company values integrity, customer satisfaction, inclusivity, and innovation as foundational pillars for its continued success.

The role of Store Area Supervisor at Ocean State Job Lot is an excellent opportunity for motivated individuals seeking to develop a career in retail leadership. This position focuses on managing daily operations and merchandising efforts within assigned store areas to ensure seamless freight flow, accurate inventory management, and an exceptional shopping experience for customers. The Supervisor will work closely with team leaders and store associates, providing guidance and support to foster a collaborative and productive work environment. Responsibilities include overseeing merchandise presentation, ensuring signage accuracy, managing work schedules, supporting employee training, and resolving customer service issues by serving as an effective liaison between customers and corporate services. The position offers hourly compensation ranging from $19.00 to $21.00 based on experience, alongside a comprehensive benefits package that includes health coverage, paid time off, employee discounts, and opportunities for continued education and career advancement. This role serves as a development pathway toward leadership positions within the company, making it ideal for individuals who are eager to embrace growth opportunities and contribute to the overall success of OSJL.

Job Requirements

Must be 18 years of age or older
Availability to work as needed by the business including nights and weekends
One or more years professional experience in other retail environments
Prior customer service experience training experience and prior merchandise ordering receiving stocking and maintenance experience
Computer skills including Google platform Email Sites Slides Drive Docs Sheets and Qlik
Ability to lift 35 lbs on a regular basis
Ability to perform physical activities including using hand tools ascending or descending a ladder moving reaching and lifting on a frequent basis
Ability to work in a climate controlled environment with minimal safety and health hazard potential
Ability to remain stationary move ascend descend and position oneself to complete various tasks throughout the shift

Job Qualifications

One or more years professional experience in other retail environments required
Prior customer service experience training experience and prior merchandise ordering receiving stocking and maintenance experience in other retail environments is preferred
Computer skills including Google platform including but not limited to Email Sites Slides Drive Docs Sheets and Qlik
Availability to work as needed by the business including nights and weekends
Must be 18 years of age or older

Job Duties

Champion exceptional customer service for diverse clientele fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model
Bridge the gap between customers and corporate customer service ensuring effective resolution for all
Promote company-wide customer initiatives such as donations loyalty programs promotions
Create effective work schedules for your assigned area
Provide guidance and support to your team to ensure task completion and cultivate a collaborative motivating environment
Support training for store associates in your area fostering opportunities for growth across all levels
Manage merchandise presentation ensuring timely adherence to company guidelines
Maintain accurate signage and ticketing exercising control through proper ordering backroom stock management and sales floor flow
Verify pricing accuracy of incoming shipments report errors and discrepancies and perform daily manifest checks
Identify separate and display priority items effectively
Handle packaways Return To Warehouse shipments transfers recalls and returns in accordance with company policies
Uphold all store safety and maintenance standards
When designated supervise store operations including opening and closing procedures
Operate a cash register as needed
Adhere to all company policies and procedures