Steward/Dishwasher, Kitchen

Scottsdale, AZ, USA|Onsite

Job Overview

Compensation

Salary

Range $70,000.00 - $90,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Career advancement opportunities

Job Description

Hilton Garden Inn Beaufort SC is a premier hotel establishment committed to delivering exceptional hospitality experiences. As part of the globally recognized Hilton brand, this hotel offers guests a blend of comfort, quality, and convenience, catering to both business and leisure travelers. Hilton Garden Inn focuses on creating an inviting environment where cleanliness, friendliness, and well-maintained facilities contribute to the overall guest satisfaction. The hotel prides itself on upholding high standards of service consistency and product quality, striving to ensure that every guest feels welcomed and valued throughout their stay. It emphasizes the teamwork and collaboration necessary to maintain these standards daily, with every team member playing a crucial role in upholding the hotel’s reputation for excellence.

The role of the General Manager at the Hilton Garden Inn Beaufort SC is pivotal in orchestrating these commitments. This leadership position is designed to oversee all facets of the hotel's operations, ensuring that cleanliness and friendly service are consistently delivered with every guest room online, every day and night. The General Manager’s responsibilities include supervising daily activities across departments, conducting walkthroughs for quality assurance, ensuring compliance with brand standards, and leading the team towards achieving high guest satisfaction scores. This role demands a proactive approach to managing the hotel, from onboarding and training new team members to managing time clock reviews and purchase order processing. It also involves maintaining safety and preventative maintenance standards, fostering a culture of learning and collaboration, and driving operational excellence.

In this position, the General Manager acts as the cornerstone of the hotel’s guest experience, aligning operational processes with company standards while motivating staff to exceed expectations. The role requires a well-rounded skill set inclusive of financial acumen, communication proficiency, problem-solving abilities, and a strong desire to create a welcoming and spotless environment. The General Manager will be integral in upholding Hilton’s brand promise, ensuring that every guest departure is met with satisfaction and a high intent to return. This is a full-time leadership position dedicated to making a significant impact on the hotel’s success and the community it serves. With a focus on delivering excellence, the Hilton Garden Inn Beaufort SC offers an enriching environment for dedicated hospitality professionals seeking to advance their careers in hotel management.

Job Requirements

high school diploma or equivalent
previous experience in hotel management or hospitality leadership preferred
excellent communication and interpersonal skills
strong organizational and multitasking abilities
ability to manage a diverse team and work collaboratively
knowledge of safety and health regulations
proficiency in hotel management software and technology
availability to work flexible hours including weekends and holidays

Job Qualifications

must have a positive attitude and willingness to learn
must be able to understand and follow established guidelines and procedures
must be able to evaluate and select among alternative courses of action quickly and accurately
must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
must be able to work with and understand financial information and data, and basic arithmetic functions
must be attentive to detail and meet deadlines
must be proficient in windows operating systems, company approved spreadsheets and word processing
must be able to convey information and ideas clearly
leads team members to always provide friendly service with a smile to guests

Job Duties

greet guests happily upon arrival and throughout their stay with a smile
use guests' names whenever possible to ensure they feel properly welcomed
work with team members to contribute to great guest satisfaction scores
handle challenging guest situations with hospitality and urgency
maintain strong knowledge of hotel facilities and amenities
support all groups and events at the hotel
answer all incoming calls with friendly service using the approved greeting
keep all areas clean and well-organized including front and back of the house
pitch in to clean guest rooms and public spaces as needed
always greet guests happily with a smile while cleaning
complete operational checklists with 100% accuracy
prepare accurate and timely shift handover reports
ensure all team members wear clean, approved uniforms and maintain grooming standards
communicate clearly, honestly, and professionally with team members
demonstrate a can-do attitude by stretching beyond traditional roles
work collaboratively to create a welcoming environment and positive workplace
conduct daily supervision walks of guest rooms and public spaces
onboard new team members according to established processes
complete all daily summary and night audit processes per policy
start and complete shift handover reports
oversee adherence to brand standards and perform quality assurance audits
enforce attire standards and promote friendly guest greetings
certify that all fire and life safety inspections are current
confirm completion of preventative maintenance tasks
ensure adherence to work schedules and manage shift displacements
promote a culture of learning and safety
provide training to staff for required expertise
communicate future growth opportunities
provide daily feedback with candor and positivity
review team member time clock punches according to policy
manage purchase order processes and invoice submissions
keep storage clean and follow inventory program