Steward

New Orleans, LA, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid vacation

paid sick days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

company paid short term disability insurance

company paid long term disability insurance

Employee perks and discounts

Hospital Indemnity insurance

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels stands as the 8th largest hotel company in the United States, known for its rapid expansion and dynamic presence in the hospitality industry. This renowned company boasts an impressive and diverse portfolio of more than 1000 properties spanning eight countries, making it a preferred destination for travelers globally. Sonesta’s portfolio includes a blend of full-service and focused-service hotels located in major cities, catering to a wide array of guest needs and preferences. Their unique approach combines ownership, management, and franchising, ensuring widespread availability and a consistent level of quality and service wherever their hotels operate.

At the heart of Sonesta's philosophy is a commitment to the human side of hospitality. The company’s culture is driven by passion, loyalty, and the aim to deliver personalized experiences that truly connect with guests at every touchpoint. This ethos is encapsulated in their motto "Together We Thrive," highlighting the company's dedication to quality, value, and exceptional service for every guest in every stay.

The role being offered is a key position within the hotel’s operations, focusing on maintaining high standards of cleanliness and hygiene in the kitchen and restaurant areas. As a Dish Machine Operator at Sonesta, you will be entrusted with operating dishwashing machinery in accordance with the hotel’s established standards. Your responsibilities will ensure that all dishes, pots, pans, and other kitchen equipment are cleaned and maintained to perfection, playing an essential part in the overall guest experience and operational efficiency.

This role requires vigilance and adherence to safety protocols, including the proper use of cleaning chemicals as per OSHA standards. You will be responsible for setting up and organizing your workstation with the correct equipment, monitoring and maintaining the equipment’s working condition, and managing the water levels and temperature settings necessary to guarantee cleanliness. The position demands careful handling of soiled items to prevent breakage and losses while maintaining an organized and hygienic workspace.

Beyond technical tasks, you will build strong relationships with colleagues and contribute to a respectful and dignified work environment, supporting operations when needed outside the strict scope of dishwashing duties. Moreover, delivering passionate and engaging service to guests is fundamental, where you will embody the company's GUEST model: greeting warmly, using eye contact and guest names, anticipating needs, solving guest issues, and expressing gratitude.

This opportunity is designed for individuals who thrive in a fast-paced and team-oriented environment, aiming to contribute to the renowned hospitality excellence of Sonesta International Hotels. The role not only offers a chance to be part of a growing hotel company but also provides numerous employee benefits, ensuring your well-being and professional growth.

Job Requirements

High school graduate or equivalent
Previous experience in hotel or restaurant dishwashing
Familiarity with sanitation regulations and chemical handling
Ability to understand and follow written and oral instructions in English
Ability to communicate effectively with guests and colleagues
Ability to perform basic arithmetic operations
Ability to work in a physically demanding environment including standing, walking, stooping, kneeling, crouching, and occasionally lifting up to 25 pounds
Willingness to wear required protective equipment such as mask, goggles, apron and boots
Ability to work in loud, odorous, hot, cold or damp environments
Flexibility to perform duties both in dishwashing and other hotel areas as needed
Commitment to providing excellent service to guests
Ability to build respectful and collaborative relationships with colleagues

Job Qualifications

High school graduate or equivalent
Previous experience in hotel or restaurant dishwashing preferred
Familiar with proper sanitation regulations
Knowledge of proper chemical handling preferred
Ability to speak, read and comprehend simple instructions and short correspondence in English
Ability to write simple correspondence
Ability to present information effectively in one-on-one and small group situations
Ability to perform basic mathematical operations including addition, subtraction, multiplication, and division with money and measurement units
Ability to solve practical problems and deal with various concrete variables
Track record of delivering exceptional guest or client experience
Strong communication skills for training, safety and guest interaction
Professional appearance and demeanor

Job Duties

Use correct cleaning chemicals for designated items according to OSHA standards
Setup and organize work station with proper equipment
Check the working condition of equipment to ensure it works properly
Fill the dish machine with proper water level and ensure the temperature level is set to standard
Organize the breakdown area for dirty ware
Remove excess food and debris from soiled ware before placing them in the machine
Position dirty ware in the designated racks for cleaning
Remove washed ware and allow them to dry and put them in designated area
Inspect cleanliness and condition of all washed equipment and areas and re-clean any item not meeting standards
Handle all dishes carefully to prevent breakage and losses
Change dish machine water fill and refill to ensure all dishes are properly cleaned
Clean spills in kitchen and work areas immediately
Transport garbage can from kitchen and work areas to dumpster, empty and clean according to standard
Report damages, maintenance problems or safety hazards to supervisor
Organize and restock wash areas for next shift
Build solid relationship with colleagues
Treat colleagues with respect and dignity
Deliver passionate and engaging service to guests
Consistently deliver the GUEST model
Other duties and responsibilities as assigned
Work in other areas to assist hotel operations when needed