Steelbach - Host

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Rotating Shifts
Flexible
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Benefits

employee discount
competitive pay
Tips
Referral program
flexible schedule
Paid training

Job Description

Three Oaks Hospitality is a well-established restaurant known for its commitment to providing an exceptional dining experience to its guests. As a reputable player in the hospitality industry, Three Oaks Hospitality prides itself on creating a welcoming environment where guests feel valued and well cared for from the moment they step through the door until their departure. The restaurant offers a diverse menu and a vibrant atmosphere that caters to a wide range of patrons, making it a popular destination for locals and visitors alike.

The role of a Host or Hostess at Three Oaks Hospitality is pivotal in ensuring that every guest receives outstanding customer service from the outset. This is a frontline position that serves as the first point of contact for customers entering the establishment. The successful candidate will be responsible for greeting guests warmly, managing reservations, providing accurate wait times, and escorting customers to their designated dining or bar areas. This role requires someone with excellent organizational and interpersonal skills who can effectively manage the flow of guests and communicate with both customers and restaurant staff to maintain a seamless and pleasant dining experience.

Working as a Host or Hostess involves multitasking and attention to detail, as you will be required to monitor waiting lists, coordinate seating arrangements, and assist wait staff when necessary. The position demands availability to work in shifts to accommodate the restaurant’s operating hours and customer demands. Candidates should be physically capable of standing and walking throughout their shifts and be comfortable handling varying noise levels within the bustling restaurant environment.

Three Oaks Hospitality values employees who demonstrate a strong customer-service orientation and a desire to contribute positively to the team dynamic. There are no supervisory responsibilities associated with this role, which makes it ideal for enthusiastic individuals looking to gain valuable experience in the hospitality industry or those seeking to advance their careers in restaurant operations.

This position offers competitive pay along with tips, employee discounts, and flexible scheduling to support work-life balance. Additionally, new hires will receive paid training to ensure they are well-prepared to meet the high standards of service expected at Three Oaks Hospitality. The environment encourages growth and learning, making it an excellent place for candidates with prior experience as a Host/Hostess or Waiter/Waitress, as well as those with a hospitality certification or related education background.

Job Requirements

  • High school diploma or GED
  • Previous experience as a Host/Hostess or Waiter/Waitress
  • Experience in managing reservations
  • Understanding of restaurant etiquette
  • Familiarity with health and safety regulations
  • Availability to work in shifts
  • Good physical condition to walk and stand during an entire shift

Job Qualifications

  • High school diploma or GED
  • Hospitality certification is a plus
  • Previous experience as a Host/Hostess or Waiter/Waitress
  • Experience in managing reservations
  • Demonstrable customer-service skills
  • Excellent communication skills
  • Strong organizational skills

Job Duties

  • Welcome guests to the restaurant
  • Provide accurate wait times and monitor waiting lists
  • Manage reservations
  • Escort customers to assigned dining or bar areas
  • Provide menus and announce waiter/waitress's name
  • Greet customers upon their departure
  • Coordinate with wait staff about available seating options
  • Maintain a clean reception area
  • Cater to guests who require extra attention
  • Answer incoming calls and address customers' queries
  • Assist wait staff as needed
  • Perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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