Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,400.00 - $55,800.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career development opportunities
Job Description
PENN Entertainment is a leading provider in the integrated entertainment, sports content, and casino gaming industry, boasting an impressive footprint with 43 destinations across North America. The company has earned its position as a true industry leader through its commitment to excellence, innovation, and a dynamic approach to entertainment. Beyond its core offerings in casino gaming and sports betting, PENN Entertainment is also recognized for its online presence through theScore Bet Sportsbook and Casino, delivering cutting-edge iCasino experiences to a wide audience. A career at PENN Entertainment means joining a team that values fun, diverse perspectives, and the drive to create memorable experiences for its guests. Employees at PENN work alongside passionate coworkers who are enthusiastic about providing the best possible entertainment and customer service in a fast-paced and dynamic environment.
The position offered is a leadership role within PENN Entertainment's food and beverage operations, where the individual will serve as a critical part of the team that ensures high standards of service and operational excellence. This role involves providing guidance and supervision to the departmental staff, supporting operational goals, and managing daily functions to meet performance and profit objectives. Candidates will have the opportunity to be involved in staff development, rewards programs, training, and the implementation of quality assurance procedures. The role requires a hands-on approach with daily responsibilities that include overseeing menu production, maintaining inventory and cost controls, and ensuring compliance with regulatory and health standards.
As part of PENN Entertainment's total rewards package, the base salary is complemented by wellness programs designed to support financial, physical, and mental well-being. With benefits such as day-one medical coverage, 401(k) matching, and an annual performance bonus, employees are well-supported by competitive compensation. Paid time off is offered and increases based on length of employment, reflecting the company's commitment to work-life balance. This role offers excellent career growth opportunities within a company that cares deeply about personal and professional advancement. As a company, PENN Entertainment also upholds values of diversity, equity, sustainability, and community engagement, embedding these principles into its corporate culture. Joining PENN Entertainment means being part of a forward-thinking organization that is actively changing the landscape of entertainment and committed to making a positive impact on its employees and the communities it serves.
The position offered is a leadership role within PENN Entertainment's food and beverage operations, where the individual will serve as a critical part of the team that ensures high standards of service and operational excellence. This role involves providing guidance and supervision to the departmental staff, supporting operational goals, and managing daily functions to meet performance and profit objectives. Candidates will have the opportunity to be involved in staff development, rewards programs, training, and the implementation of quality assurance procedures. The role requires a hands-on approach with daily responsibilities that include overseeing menu production, maintaining inventory and cost controls, and ensuring compliance with regulatory and health standards.
As part of PENN Entertainment's total rewards package, the base salary is complemented by wellness programs designed to support financial, physical, and mental well-being. With benefits such as day-one medical coverage, 401(k) matching, and an annual performance bonus, employees are well-supported by competitive compensation. Paid time off is offered and increases based on length of employment, reflecting the company's commitment to work-life balance. This role offers excellent career growth opportunities within a company that cares deeply about personal and professional advancement. As a company, PENN Entertainment also upholds values of diversity, equity, sustainability, and community engagement, embedding these principles into its corporate culture. Joining PENN Entertainment means being part of a forward-thinking organization that is actively changing the landscape of entertainment and committed to making a positive impact on its employees and the communities it serves.
Job Requirements
- Must be at least 18 years of age
- Experience leading a team in a fast-paced food and beverage environment
- Ability to perform essential duties satisfactorily
- Successful completion of ServSafe Alcohol training certification course
- Strong organizational skills
- Ability to maintain confidentiality
- Commitment to superior customer service
- Willingness to support diversity and inclusion initiatives
- Ability to work flexible hours including nights and weekends
Job Qualifications
- Experience in food and beverage operations management
- Strong leadership and team supervision skills
- Ability to manage budgets and control costs
- Knowledge of regulatory compliance and health department standards
- Certification or ability to obtain ServSafe Alcohol training
- Excellent customer service skills
- Ability to develop and train staff
- Effective communication and interpersonal skills
- Experience with scheduling and staff evaluation
- Proficient in administrative duties related to department management
Job Duties
- Provide guidance and daily supervision to staff in the department
- Support and administer operational goals and monitor achievements of performance and profit objectives
- Adhere to scheduling and coordinate with manager regarding concerns with attention to guest satisfaction
- Produce menu items as listed in each restaurant and follow prep lists
- Ensure kitchens are stocked and ready for service
- Support compliance to departmental budgets
- Promote and demonstrate superior customer service and ensure customer service standards are followed
- Assist with maintaining cost control methods and procedures by monitoring pars and inventory
- Assist with administrative duties such as tracking and maintaining attendance records
- Maintain quality assurance procedures to meet Health Department and customer service standards
- Ensure regulatory compliance within area of authority and report potential issues
- Maintain strict confidentiality in all departmental and company matters
- Successfully complete ServSafe Alcohol training certification
- Develop and train staff
- Manage rewards and recognition programs to maximize employee engagement
- Evaluate team members and deliver constructive feedback
- Recommend staffing needs including interviewing and hiring
- Plan, assign, and direct work to meet business needs
- Manage work procedures and expedite workflow
- Recommend employee performance actions including disciplining, coaching, and counseling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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