Job Overview
Benefits
TIPS Certification
Food Handler's Card
Service related classes
Training
team environment
Guest interaction
Career Development
Job Description
Pechanga Resort and Casino is a premier hospitality and entertainment destination known for its exceptional guest experiences and commitment to excellence. As a renowned resort and casino, Pechanga offers a luxurious environment with a wide range of amenities including fine dining, gaming, entertainment, and spa services, catering to a diverse and discerning clientele. The resort is dedicated to providing Four Diamond service standards, ensuring every guest encounter is marked by attentiveness, professionalism, and a welcoming atmosphere. Employees at Pechanga Resort and Casino are empowered and expected to embody the Four Diamond commitment to customer service, maintaining high-quality standards across all departments to create memorable experiences for guests.
The role of a Food and Beverage (F&B) Busser at Pechanga Resort and Casino is vital in supporting the servers and enhancing the overall dining experience for guests in the resort’s dinner houses. As a secondary service line, bussers contribute significantly by providing efficient back-of-house table service, ensuring that every guest's needs are anticipated and met promptly. This position involves direct and indirect interaction with guests, helping to maintain a smooth and enjoyable dining atmosphere. Bussers work as part of the service team to clear tables, reset dining areas to management’s standards, and maintain water service throughout the guests’ meal. They also assist servers with various duties to ensure seamless service delivery.
Bussers play a critical role in creating a network of support at each table, enabling servers to focus on taking orders and managing guest relations effectively. They provide bread service as specified by the outlet’s menu and act as ambassadors for the guests by relaying messages to servers and addressing guest requests whenever possible. This position requires a high level of attentiveness, teamwork, and customer service skill, as bussers are responsible for interacting warmly with guests, greeting them with a friendly demeanor, and ensuring their dining experience is comfortable.
Working at Pechanga Resort and Casino also means committing to ongoing learning and compliance with the resort's service guidelines, including mandatory classes for service team members within the first 90 days. The resort provides thorough training and certification opportunities, such as TIPS certification and a Food Handler’s Card, to ensure that all staff members uphold safety and service excellence. Bussers do not hold supervisory responsibilities but are key contributors to the hospitality team, supporting the front-of-house staff in delivering exceptional service. This position is ideal for individuals who are personable, capable of performing physical tasks such as tray service, and eager to contribute to a high-energy, guest-focused environment.
The role of a Food and Beverage (F&B) Busser at Pechanga Resort and Casino is vital in supporting the servers and enhancing the overall dining experience for guests in the resort’s dinner houses. As a secondary service line, bussers contribute significantly by providing efficient back-of-house table service, ensuring that every guest's needs are anticipated and met promptly. This position involves direct and indirect interaction with guests, helping to maintain a smooth and enjoyable dining atmosphere. Bussers work as part of the service team to clear tables, reset dining areas to management’s standards, and maintain water service throughout the guests’ meal. They also assist servers with various duties to ensure seamless service delivery.
Bussers play a critical role in creating a network of support at each table, enabling servers to focus on taking orders and managing guest relations effectively. They provide bread service as specified by the outlet’s menu and act as ambassadors for the guests by relaying messages to servers and addressing guest requests whenever possible. This position requires a high level of attentiveness, teamwork, and customer service skill, as bussers are responsible for interacting warmly with guests, greeting them with a friendly demeanor, and ensuring their dining experience is comfortable.
Working at Pechanga Resort and Casino also means committing to ongoing learning and compliance with the resort's service guidelines, including mandatory classes for service team members within the first 90 days. The resort provides thorough training and certification opportunities, such as TIPS certification and a Food Handler’s Card, to ensure that all staff members uphold safety and service excellence. Bussers do not hold supervisory responsibilities but are key contributors to the hospitality team, supporting the front-of-house staff in delivering exceptional service. This position is ideal for individuals who are personable, capable of performing physical tasks such as tray service, and eager to contribute to a high-energy, guest-focused environment.
Job Requirements
- At least 6 months experience preferred
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to add and subtract two digit numbers and multiply and divide with 10's and 100's
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- TIPS certification required within first 90 days
- Food Handler’s Card required within first 30 days
- Ability to perform tray service
- Takes direction well and without being offended
- Personable
- Knowledgeable about menu, restaurant offerings and resort amenities
- Completion of service related classes within first 90 days
Job Qualifications
- At least 6 months experience preferred
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract two digit numbers and multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and measurement
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- TIPS certification completed within first 90 days
- Food Handler’s Card completed within first 30 days
- Ability to perform tray service safely
- Takes direction well and without being offended
- Personable and knowledgeable about menu, restaurant offerings and resort amenities
- Completed other service related classes within first 90 days
Job Duties
- Clearing table after guests are done with meal
- Clearing all soiled china, glass or silverware throughout guests’ dining experience
- Resetting tables to standard as designated by management
- Maintaining water service throughout meal for guests
- Provide bread service to each table as specified by the outlet’s menu
- Assisting server with small duties throughout service to appease guests
- Be an ambassador for the guests, relay any messages to server as necessary
- Communicate any needs to server and oblige guests whenever possible
- Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and farewells
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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