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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Job Description
Staybridge Suites (NE Wichita) is a part of the renowned Staybridge Suites brand, known for providing extended-stay accommodations that emphasize comfort, convenience, and exceptional guest experiences. Located in the northeast region of Wichita, this hotel offers a welcoming atmosphere suited for both business travelers and vacationers seeking a homelike environment during their stay. The hotel aims to set the standard for hospitality with its spacious suites, modern amenities, and personalized service. As a member of the Hilton portfolio, Staybridge Suites maintains high brand standards to ensure a memorable stay for every guest.\n\nThe Front Office Supervisor role at Staybridge Suites (NE... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-2 years hotel front desk experience
- Previous supervisory or leadership experience preferred
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to stand for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to perform tasks requiring bending, reaching, and movement around the front desk area
Job Qualifications
- High school diploma or equivalent required
- Hospitality or business education preferred
- Minimum 1-2 years hotel front desk experience required
- Previous supervisory or leadership experience preferred
- Strong customer service and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work flexible schedules including nights, weekends, and holidays
- Experience with hotel property management systems preferred
Job Duties
- Supervise front desk agents during assigned shifts and ensure smooth daily operations
- Ensure all guests are greeted and assisted in a friendly, professional manner
- Monitor check-in and check-out processes for efficiency and accuracy
- Ensure proper cash handling, billing accuracy, and folio management
- Ensure compliance with hotel procedures, policies, and brand standards
- Handle guest concerns, complaints, and service recovery in a professional and timely manner
- Provide assistance with reservations, room assignments, and special requests
- Ensure VIP guests, Hilton Honors members, and group guests receive appropriate recognition and service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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