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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee recognition programs
Workplace safety initiatives
Professional development opportunities
Supportive team environment
Employee Discounts
Job Description
The Nugget is a prominent casino hotel known for its commitment to delivering exceptional guest experiences and maintaining high standards of hospitality. As an established player in the gaming and hospitality industry, the Nugget offers a dynamic and fast-paced work environment that values teamwork, communication, and guest service excellence. This establishment prides itself on fostering a positive workplace culture where employees are encouraged to recognize each other's contributions and strive for continuous improvement while adhering to policies and regulations. The Nugget's comprehensive approach to service ensures that every guest's needs are met promptly and professionally, contributing to memorable stays and... Show More
Job Requirements
- Minimum 19 years of age
- High school diploma or equivalent
- Minimum 1 year experience in housekeeping or guest service in a similar casino or hotel environment preferred
- Effectively communicate verbally and in writing in English
- Ability to walk, stand, or sit for extended periods
- Ability to lift and move product up to 50 lbs
- Fine finger manipulation
- Work in environments with variable temperature, lighting, and noise
- Work indoors and outdoors during special events
- Regular and predictable attendance
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year experience in housekeeping or guest service in a casino or hotel environment preferred
- Effective verbal and written communication skills in English
- Ability to maintain professionalism in guest interactions
- Familiarity with hotel operational systems and procedures
- Ability to multitask and coordinate among departments
- Knowledge of safety protocols and regulations
- Capability to operate in a fast-paced hospitality environment
Job Duties
- Answer incoming calls to the housekeeping department and log information regarding guest service requests
- Coordinate with the hotel front desk regarding early check-outs and stay-over guests
- Update housekeeping supervisors on available, dirty, and vacant rooms that need cleaning
- Ensure daily staffing levels are adequate
- Control and log the issuance and receipt of all hotel pass keys
- Notify supervisors of room changes affecting room status
- Attend to guest room needs such as lost and found items, irons, coffee pots, extra blankets, cribs
- Log all lost and found items and coordinate storage with Security
- Coordinate and follow up on repair requests with Engineering
- Prepare and submit required paperwork and reports to the Executive Housekeeper
- Perform guest room attendant duties as needed
- Maintain open communication with housekeeping supervisors and managers on all housekeeping and guest service issues
- Address guest concerns and complaints in a timely and professional manner
- Recognize team members who exceed expectations using the Nugget's system
- Consistently follow Nugget policies, and local, state, and federal regulations
- Maintain a safe work environment and report unsafe conditions
- Maintain a positive and professional image for the Nugget
- Regular and predictable attendance required
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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