Station Representative

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $54,500.00 - $73,500.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

flexible schedules

Job Description

Atlas Air Worldwide is a leading global aviation logistics company that has been powering cargo, passenger, and leasing operations across more than 70 countries for over 30 years. Recognized for its commitment to safety, service excellence, integrity, innovation, teamwork, and responsibility, Atlas Air Worldwide operates a modern fleet comprised entirely of Boeing aircraft. With nearly 5,000 teammates collaborating across various operational, technical, and corporate functions, the company drives excellence in every facet of its business. The company prides itself on being more than just an airline; it is a global engine for logistics and aviation services and is dedicated to growing and innovating in pursuit of delivering exceptional service to its clients.

This role involves providing oversight and direction to vendors contracted by Atlas Air, along with customers, ensuring that all handling procedures comply strictly with Atlas Air standards, FAA regulations, and civil aviation rules. The position requires vigilance in flight handling coordination across all departments, including crews and ground handlers, fostering seamless operations. The successful candidate will be responsible for coordinating timely and safe aircraft arrivals and departures, managing load planning, pre-flight checks, safety audits, and supervising ground and loading crews. A significant part of the role is to ensure proper communication with the Station Manager, the Global Control Center, customers, vendors, and government authorities regarding operational matters. Responsibilities also extend to ensuring adherence to safety and security policies and the use of digital tools for accurate documentation of turnaround information.

The role emphasizes proactive management of aircraft and cargo handling, including supervision of aircraft marshaling plans, passenger and cargo inspection, and compliance with hazardous material regulations. Administrative support to the Station Manager and occasionally supporting other stations is also expected. Candidates are required to maintain compliance with all necessary certifications and training in load planning, weight and balance, and aircraft handling. Additionally, the position mandates flexibility for shift work and weekend coverage, proficient use of company and industry-specific software systems, and outstanding customer service skills. Multilingual abilities and a valid driver's license are highly desirable for this dynamic and challenging role where teamwork, safety, and efficiency are paramount.

Job Requirements

High school diploma or equivalent
four years' working experience
background in the airline industry or aviation preferred
previous experience in cargo or passenger service operations preferred
must successfully pass initial and annual recurrent training in load planning, weight and balance, and aircraft handling
maintain current passport and visas
no travel restrictions to domestic and international stations
valid driver's license with ability to drive company and rental vehicles
willingness to work varied hours including shifts, weekends, and holidays
proficiency in computer literacy and ability to learn company-specific software
ability to work collaboratively in a team environment
outstanding customer service skills
ability to meet deadlines and manage varied responsibilities

Job Qualifications

High school diploma or equivalent
four years' working experience
background in the airline industry or aviation preferred
previous experience in cargo and passenger service operations preferred
successful completion of company initial and recurrent training in load planning, weight and balance, and aircraft handling
current passport and visas
no travel restrictions for domestic and international stations
valid driver's license and ability to operate company and rental vehicles
multilingual capability preferred with fluency in English required and local language highly desirable

Job Duties

Comply with all company procedures as outlined in manuals, bulletins, and memos
perform job duties in a timely and efficient manner
follow company, local, and government safety and security policies and procedures
communicate with station manager and HDQ Global Control Center on any issues affecting operations
ensure all customers, vendors, and government authorities are aware of Atlas arrival and departure times
coordinate positioning of equipment and personnel prior to aircraft arrival and departure
coordinate with customers for proper and timely load planning
ensure all required preload checks are completed for cargo and ULD integrity
coordinate passenger and cargo handling functions including inspections and weight verifications
conduct HAZMAT checks of outbound cargo
verify accuracy and creation of NOTOC documents as necessary
ensure departing crews receive NOTOC timely for inspections
perform load planning and calculate aircraft weight and balance using company systems
receive and reproduce flight plans, weather, NOTAM/INTAMS, and other documents for flight crews
manage aircraft movement and load message communications with relevant stations
arrange ground transportation for crews between aircraft, operations, and hotels
oversee accurate and timely catering deliveries and resolve discrepancies
supervise aircraft and loading crews
enforce station-marshalling plans with vendors and ground handlers
replace or revise aircraft manuals and Jeppesens if instructed
conduct FOD and safety audits as required
use company digital tools for recording turnaround information and distribute Atlas reports timely
comply with all regulatory, safety, and security procedures including coordination with TSA, US CBP, FAA, and other authorities
support the Station Manager with administrative duties and assist other stations as needed
perform additional assigned duties as required