Job Overview
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation is a renowned global aviation services company with a rich history dating back to 1967. Originating from a single hangar in Basel, Switzerland, the company has expanded significantly to employ over 4,500 professionals across some 50 locations worldwide. Jet Aviation provides a comprehensive range of services including aircraft management, aircraft sales, charter operations, completions, government services, fixed-base operators (FBO), maintenance for fixed and rotary wing aircraft, and staffing solutions. With a commitment to excellence, Jet Aviation is dedicated to perfecting the art of flight and delivering seamless experiences for its customers around the globe.
Jet Aviation's identity is built on passion, precision, and professionalism. The company prides itself on being more than a service provider; it is an artisan of aviation, ensuring that every journey is crafted with care whether in the hangar, on the ground, or behind the scenes. This commitment to quality service makes Jet Aviation a leader in the business aviation industry and a preferred partner for aviation needs worldwide.
The role of Customer Service Agent at Jet Aviation’s Fixed-Base Operator (FBO) location in Teterboro, New Jersey, offers an exciting opportunity for individuals who thrive in customer-centric environments. This position is onsite and categorized under Customer Standards & Services, suitable for graduates or entry-level professionals eager to build a career in the dynamic field of aviation services.
As a Customer Service Agent, you will be the essential front line contact for passengers and crew arriving at the FBO. This role requires someone with a warm, professional demeanor and a desire to create welcoming and smooth experiences in a fast-paced aviation environment. You will be responsible for coordinating various service requests, managing transportation and catering arrangements, and collaborating with internal teams and external vendors to ensure that every interaction is polished and personalized.
The role is perfect for people who excel in communication, organization, and adaptability, particularly those who enjoy problem-solving and supporting others with empathy and efficiency. Experience in hospitality, hotels, restaurants, airline operations, retail, healthcare, concierge, or other customer-facing roles is highly transferable and valued, although direct FBO experience is not a prerequisite.
Jet Aviation values employees who bring care, presence, and teamwork to each interaction, supporting the company’s reputation for quality, professionalism, and long-term stability. The position offers a competitive hourly wage ranging from $22.00 to $23.00, depending on location, experience, and role alignment. Due to the nature of aviation services, the work operates 24/7, so flexibility in scheduling is essential.
This opportunity not only allows you to be part of a global company known for its excellence but also provides the chance to develop your career in a service-driven aviation environment. If you are motivated by helping people and creating exceptional experiences, Jet Aviation invites you to join their team and contribute to their mission of crafting flawless flight experiences.
Employee well-being is a priority at Jet Aviation, with a comprehensive benefits package designed to support both professional and personal growth. Benefits include health, dental, and vision insurance, 401(k) matching, health savings and flexible spending accounts, disability coverage, life insurance, employee assistance programs, wellness incentives, paid time off, tuition reimbursement, and exclusive employee discounts. The company's culture is inclusive and supportive, welcoming applications from individuals with disabilities and protected veterans alike.
In summary, the Customer Service Agent role at Jet Aviation in Teterboro, NJ, offers a unique chance to join a prestigious aviation company that values excellence and customer satisfaction. It is an excellent entry point for candidates passionate about aviation, service, and teamwork, providing a pathway for career growth within an international, dynamic, and professional environment.
Jet Aviation's identity is built on passion, precision, and professionalism. The company prides itself on being more than a service provider; it is an artisan of aviation, ensuring that every journey is crafted with care whether in the hangar, on the ground, or behind the scenes. This commitment to quality service makes Jet Aviation a leader in the business aviation industry and a preferred partner for aviation needs worldwide.
The role of Customer Service Agent at Jet Aviation’s Fixed-Base Operator (FBO) location in Teterboro, New Jersey, offers an exciting opportunity for individuals who thrive in customer-centric environments. This position is onsite and categorized under Customer Standards & Services, suitable for graduates or entry-level professionals eager to build a career in the dynamic field of aviation services.
As a Customer Service Agent, you will be the essential front line contact for passengers and crew arriving at the FBO. This role requires someone with a warm, professional demeanor and a desire to create welcoming and smooth experiences in a fast-paced aviation environment. You will be responsible for coordinating various service requests, managing transportation and catering arrangements, and collaborating with internal teams and external vendors to ensure that every interaction is polished and personalized.
The role is perfect for people who excel in communication, organization, and adaptability, particularly those who enjoy problem-solving and supporting others with empathy and efficiency. Experience in hospitality, hotels, restaurants, airline operations, retail, healthcare, concierge, or other customer-facing roles is highly transferable and valued, although direct FBO experience is not a prerequisite.
Jet Aviation values employees who bring care, presence, and teamwork to each interaction, supporting the company’s reputation for quality, professionalism, and long-term stability. The position offers a competitive hourly wage ranging from $22.00 to $23.00, depending on location, experience, and role alignment. Due to the nature of aviation services, the work operates 24/7, so flexibility in scheduling is essential.
This opportunity not only allows you to be part of a global company known for its excellence but also provides the chance to develop your career in a service-driven aviation environment. If you are motivated by helping people and creating exceptional experiences, Jet Aviation invites you to join their team and contribute to their mission of crafting flawless flight experiences.
Employee well-being is a priority at Jet Aviation, with a comprehensive benefits package designed to support both professional and personal growth. Benefits include health, dental, and vision insurance, 401(k) matching, health savings and flexible spending accounts, disability coverage, life insurance, employee assistance programs, wellness incentives, paid time off, tuition reimbursement, and exclusive employee discounts. The company's culture is inclusive and supportive, welcoming applications from individuals with disabilities and protected veterans alike.
In summary, the Customer Service Agent role at Jet Aviation in Teterboro, NJ, offers a unique chance to join a prestigious aviation company that values excellence and customer satisfaction. It is an excellent entry point for candidates passionate about aviation, service, and teamwork, providing a pathway for career growth within an international, dynamic, and professional environment.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Flexibility to work different shifts including nights and weekends
- Basic computer proficiency
- Ability to remain composed and professional under pressure
Job Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Experience in hospitality, customer service, or related fields preferred
- Ability to remain calm under pressure
- Proficiency in multitasking and organization
- Basic knowledge of aviation terminology is a plus
- Flexibility to work various shifts including nights and weekends
Job Duties
- Greet passengers and crew with a warm and professional demeanor
- Coordinate service requests including transportation and catering
- Communicate effectively with internal teams and external vendors
- Manage scheduling and logistical arrangements
- Respond promptly to inquiries and provide accurate information
- Maintain organized records of customer interactions
- Ensure a positive and seamless customer experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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