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STARBUCKS/LEAD BARISTA

Job Overview

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Compensation

Hourly
Exact $17.95
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career Development
flexible schedule

Job Description

Starbucks Coffee Company is a globally recognized coffeehouse chain known for its high-quality coffee and exceptional customer service. With a commitment to creating a welcoming environment, Starbucks focuses on delivering a superior coffee experience to its customers worldwide. As a leader in the specialty coffee industry, Starbucks is dedicated to ethical sourcing, environmental stewardship, and enriching the communities in which it operates. The company's core values emphasize respect, honesty, integrity, diversity, inclusion, and safety, making it a preferred employer and a trusted brand among coffee lovers.

This role is for a trained and certified barista who will play a crucial part in ensuring that Starbucks continues to exceed customer expectations. The barista is responsible for delivering prompt, high-quality coffee selections and preparations, while maintaining exemplary service standards throughout the department. In addition to crafting specialty coffee beverages such as espresso drinks and the Coffee of the Day, the barista will assist customers in selecting and purchasing whole bean coffee products. This position also involves supervising and coordinating department personnel, managing inventory, and upholding cleanliness and equipment maintenance standards.

The barista must demonstrate a commitment to Starbucks' core values by fostering a respectful and inclusive environment. The role requires handling stressful situations tactfully and maintaining a professional demeanor with both customers and associates. Attention to detail is critical, as baristas must monitor product rotation, remove out-of-code items, and ensure proper stock levels to enhance operational efficiency.

Additional responsibilities include marketing and merchandising products to increase sales, preparing department schedules, and adhering strictly to Starbucks programs, policies, and promotions. The barista plays an integral role in the operational flow of the store, performing cash handling, register operations, and maintaining compliance with safety and sanitation guidelines.

This position requires availability to work weekends and holidays as needed, underscoring the importance of flexibility in scheduling. Effective communication skills, both oral and written, are essential for interacting with customers and team members. The role demands a cooperative approach in a fast-paced environment, with the ability to manage conflicts reasonably and professionally.

Overall, this barista position offers an exciting opportunity to be part of a globally esteemed brand where passion for coffee meets outstanding customer care. Starbucks provides a dynamic work environment that supports career growth and development while empowering employees to make a positive impact within the community and the company.

Job Requirements

  • Must be a trained and certified barista
  • Effective written and oral communication skills
  • Willing and available to work weekends and holidays as needed
  • Able to calmly, courteously, and tactfully handle stressful situations
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Job Qualifications

  • Past work record reflects dependability and integrity
  • Prior food handling experience
  • Supervisory skills
  • Strong customer service orientation
  • Ability to perform equipment maintenance in accordance with preventative maintenance checklist
  • Knowledge of Starbucks programs, policies and promotions
  • Ability to effectively communicate with customers and associates
  • Professional presentation and clear communication skills

Job Duties

  • Increase sales through effective marketing and merchandising of products in the department
  • Assist in supervision and direction of department personnel to ensure quality customer service
  • Delegate job assignments and responsibilities to associates in accordance with duty rosters
  • Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department
  • Monitor code dates and product rotation, removes out of code product
  • Holds personnel in department accountable for their job assignments and responsibilities
  • Writes department schedules, coordinating requests and bids and business needs
  • Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable)
  • Maintain customer service area and equipment in a clean and appealing manner
  • Demonstrate customer 1st behavior when taking care of customer needs
  • Prepare a variety of customer beverage orders such as espresso drinks and coffee of the day
  • Must execute and adhere to all Starbucks programs, policies and promotions (i.e. customer voice, siren's eye, etc.)
  • Follow store policies and procedures for operational flow at each station
  • Perform cleaning tasks in accordance with cleaning standards and work as a store team player
  • Present one's self professionally and demonstrate clear communication with all customer and partner interactions
  • Perform equipment maintenance in accordance with preventative maintenance checklist
  • Follow cash handling and register policies
  • Follow inventory stocking and recording guidelines
  • Able to effectively communicate with customers and associates
  • Be prompt, tactful, calm, courteous, and professional in all interactions
  • Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination
  • Perform any and all duties as assigned
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

No experience required


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