STARBUCKS/LEAD BARISTA

Peoria, AZ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Career Development

Job Description

Starbucks is a globally recognized coffeehouse chain known for its premium coffee products and exceptional customer service. With a commitment to creating a welcoming and inclusive environment, Starbucks has established itself as a leader in the specialty coffee industry. The company emphasizes core values such as respect, honesty, integrity, diversity, inclusion, and safety, which are deeply embedded in its corporate culture and reflected in the daily activities of its employees. Founded in 1971 in Seattle, Washington, Starbucks has grown into a worldwide brand with thousands of locations, serving millions of customers each day. The brand remains dedicated to sustainability, ethical sourcing of coffee beans, and community engagement, making it a preferred employer for individuals passionate about coffee and customer service.

This role is designed for a dedicated and trained barista who not only excels in coffee preparation but also embodies the company’s core values. The ideal candidate is someone who thrives in a prompt-paced, customer-focused environment and possesses strong communication skills to effectively interact with both customers and team members. The position involves supervising department personnel, managing inventory and supplies, and ensuring that service standards are consistently met or exceeded. This professional is responsible for the quality preparation of specialty coffee beverages, accurate order handling, and maintaining a clean and appealing service area. The role requires attention to detail in monitoring product freshness, maintaining equipment, and implementing company programs, policies, and promotions.

The barista supervisor will also play a vital role in fostering a positive work environment by delegating job assignments, coordinating work schedules, and holding team members accountable to maintain high service standards. This is a customer-centric role that demands tact, calmness, and professionalism, especially in stressful situations, ensuring a positive impression on both customers and associates. Working weekends and holidays may be required to meet business needs. The candidate must be a certified barista, demonstrating expertise in coffee making, and have experience or aptitude in supervisory skills and food handling practices preferred. Overall, this role offers a dynamic opportunity for individuals passionate about coffee, customer service, and leadership within a prestigious and rapidly growing global brand.

Job Requirements

Willing and available to work weekends and holidays as needed
effective written and oral communication skills
able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
must be a trained and certified barista

Job Qualifications

Must be a trained and certified barista
effective written and oral communication skills
ability to calmly, courteously, and tactfully handle stressful situations
past work record reflects dependability and integrity
prior food handling experience
supervisory skills

Job Duties

Increase sales through effective marketing and merchandising of products in the department
assist in supervision and direction of department personnel to ensure quality customer service
delegate job assignments and responsibilities to associates in accordance with duty rosters
order and maintain stock and supplies, monitors conditions and appearance of same throughout the department
monitor code dates and product rotation, removes out of code product
holds personnel in department accountable for their job assignments and responsibilities
writes department schedules, coordinating requests and bids and business needs
assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable)
maintain customer service area and equipment in a clean and appealing manner
demonstrate customer 1st behavior when taking care of customer needs
prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day
must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)
follow store policies and procedures for operational flow at each station
perform cleaning tasks in accordance with cleaning standards and work as a store team player
present one’s self professionally and demonstrate clear communication with all customer and partner interactions
perform equipment maintenance in accordance with preventative maintenance checklist
follow cash handling and register policies
follow inventory stocking and recording guidelines
able to effectively communicate with customers and associates
be prompt, tactful, calm, courteous, and professional in all interactions
adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination
perform any and all duties as assigned
ability to work cooperatively in high paced and sometimes stressful environment
ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
ability to act with honesty and integrity regarding customer and business information
ability to follow directions and seek assistance when necessary to resolve customer and business issues
provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
must be able to perform the essential functions of this position with or without reasonable accommodation