STARBUCKS/LEAD BARISTA

Madison, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Tuition Reimbursement

associate discount

Job Description

Kroger is America’s largest grocer with a rich history that began over a century ago with a single grocery store in Cincinnati. Today, Kroger operates nearly 2,800 stores across 35 states under 28 different banners. As a company deeply committed to community and customer satisfaction, Kroger embraces diversity, inclusion, and integrity as part of its core values. With a focus on bringing people and food together, Kroger continuously evolves to offer exceptional shopping experiences while nurturing its employees' growth and success. Kroger represents more than just a retail giant; it is a family-oriented company that prioritizes associate well-being, continuous learning, and career development.

The role being offered is that of a Certified Barista Supervisor within Kroger’s coffee department. This position is not just about preparing coffee; it is about upholding and exceeding service standards to provide customers with excellent, quality coffee selections promptly and efficiently. As part of this role, the barista supervisor is responsible for maintaining the overall condition of the coffee department, including stock management, cleanliness, and adherence to operational standards. This position requires someone who embodies the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The Certified Barista Supervisor works closely with both customers and associates, ensuring that every cup served not only meets taste expectations but also creates an enjoyable customer experience. This involves assisting customers with specialty coffee beverages and whole bean sales, preparing various coffee drinks such as espresso and Coffee of the Day, and following all company programs, policies, and promotions related to Starbucks operations within Kroger. Moreover, this role demands excellent communication skills, the ability to manage store operations like cash handling, equipment maintenance, and inventory control, and the leadership skill to coordinate and delegate tasks efficiently among team members. This is an ideal position for an individual who thrives in a dynamic, fast-paced environment, has a passion for coffee culture, and seeks to grow within one of America’s leading grocery chains.

Kroger supports its associates with comprehensive benefits designed for physical, emotional, and financial well-being. Employees enjoy flexible scheduling, paid time off including holidays and sick pay, healthcare coverage options, free counseling services, financial coaching, associate discounts, tuition reimbursement, and abundant opportunities for career advancement. Whether you are exploring part-time work or aiming for a long-term career, Kroger offers the essential ingredients to create your own recipe for success, combining purpose, opportunity, and an inclusive work culture.

Job Requirements

Willing and available to work weekends and holidays as needed
Effective written and oral communication skills
Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
Must be a trained and certified barista

Job Qualifications

Must be a trained and certified barista
Effective written and oral communication skills
Past work record reflects dependability and integrity
Prior food handling
Supervisory skills

Job Duties

Increase sales through effective marketing and merchandising of products in the department
Assist in supervision and direction of department personnel to ensure quality customer service
Delegate job assignments and responsibilities to associates in accordance with duty rosters
Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department
Monitor code dates and product rotation, removes out of code product
Holds personnel in department accountable for their job assignments and responsibilities
Write department schedules, coordinating requests and bids and business needs
Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales
Maintain customer service area and equipment in a clean and appealing manner
Demonstrate customer 1st behavior when taking care of customer needs
Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day
Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)
Follow store policies and procedures for operational flow at each station
Perform cleaning tasks in accordance with cleaning standards and work as a store team player
Present oneself professionally and demonstrate clear communication with all customer and partner interactions
Perform equipment maintenance in accordance with preventative maintenance checklist
Follow cash handling and register policies
Follow inventory stocking and recording guidelines
Able to effectively communicate with customers and associates
Be prompt, tactful, calm, courteous, and professional in all interactions
Adhere to company policies and procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination
Perform any and all duties as assigned
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation