STARBUCKS/LEAD BARISTA

Spokane, WA, USA|

Job Overview

Compensation

Hourly

Range $15.50 - $18.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

retirement plans

Employee Discounts

Training and development programs

flexible scheduling

Career advancement opportunities

Job Description

This employment opportunity is with a globally recognized coffeehouse chain renowned for its commitment to quality, customer service, and community values. As a leader in the specialty coffee industry, the company has set a standard for exceptional beverage preparation and customer engagement, maintaining a welcoming environment that celebrates diversity and inclusion. The company prides itself on creating a positive impact not only through their coffee but also through their corporate values such as respect, honesty, integrity, and safety. This particular role is integral to sustaining the company’s reputation and elevated service standards.

The position available is for a trained ... Show More

Job Requirements

Willing and available to work weekends and holidays as needed
effective written and oral communication skills
able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
must be a trained and certified barista
ability to work cooperatively in high paced and sometimes stressful environment
ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
ability to act with honesty and integrity regarding customer and business information
ability to follow directions and seek assistance when necessary to resolve customer and business issues
must be able to perform the essential functions of this position with or without reasonable accommodation

Job Qualifications

Must be a trained and certified barista
effective written and oral communication skills
prior supervisory skills desired
past work record reflects dependability and integrity
prior food handling experience desired
ability to work cooperatively in a high paced environment
ability to manage conflict in a reasonable and nonconfrontational manner
ability to act with honesty and integrity regarding customer and business information
ability to follow directions and seek assistance when necessary

Job Duties

Increase sales through effective marketing and merchandising of products in the department
assist in supervision and direction of department personnel to ensure quality customer service
delegate job assignments and responsibilities to associates in accordance with duty rosters
order and maintain stock and supplies, monitor conditions and appearance of same throughout the department
monitor code dates and product rotation, remove out of code product
hold personnel in department accountable for their job assignments and responsibilities
write department schedules, coordinating requests and bids and business needs
assist customers in the selection and purchase of specialty coffee beverages and whole bean sales
maintain customer service area and equipment in a clean and appealing manner
demonstrate customer 1st behavior when taking care of customer needs
prepare a variety of customer beverage orders such as espresso drinks and coffee of the day
execute and adhere to all company programs, policies and promotions
follow store policies and procedures for operational flow at each station
perform cleaning tasks in accordance with cleaning standards and work as a store team player
present oneself professionally and demonstrate clear communication with all customer and partner interactions
perform equipment maintenance in accordance with preventative maintenance checklist
follow cash handling and register policies
follow inventory stocking and recording guidelines
be prompt, tactful, calm, courteous, and professional in all interactions
adhere to company policies and procedures, particularly in areas of dress code, grooming, sanitation, and maintaining a harassment-free environment
perform any and all duties as assigned
ability to work cooperatively in high paced and sometimes stressful environment
ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
ability to act with honesty and integrity regarding customer and business information
ability to follow directions and seek assistance when necessary to resolve customer and business issues
provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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