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STARBUCKS/LEAD BARISTA

Job Overview

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Compensation

Hourly
Range $15.50 - $18.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and development programs
flexible scheduling
Career advancement opportunities

Job Description

This employment opportunity is with a globally recognized coffeehouse chain renowned for its commitment to quality, customer service, and community values. As a leader in the specialty coffee industry, the company has set a standard for exceptional beverage preparation and customer engagement, maintaining a welcoming environment that celebrates diversity and inclusion. The company prides itself on creating a positive impact not only through their coffee but also through their corporate values such as respect, honesty, integrity, and safety. This particular role is integral to sustaining the company’s reputation and elevated service standards.

The position available is for a trained and certified barista who will be responsible for ensuring that service standards are not only met but surpassed. This role demands a high level of customer interaction where the barista provides prompt, quality coffee selection, purchase assistance, and beverage preparation. Candidates will need to demonstrate the company's core values daily while operating efficiently in a fast-paced environment. Responsibilities extend beyond beverage preparation to include supervising department conditions, maintaining stock control, assisting in staff supervision, and upholding cleanliness and operational policies.

This position offers a dynamic work environment where weekends and holidays flexibility is required, reflecting the company’s dedication to serving customers at peak hours and special occasions. The role is a blend of customer service excellence and operational leadership, ideal for those who thrive in environments that demand learned and interpersonal skills. By joining this team, individuals contribute to a brand recognized for its commitment to quality, community engagement, and customer satisfaction. Alongside operational tasks, the barista plays a vital role in marketing and merchandising to help increase department sales, ensuring the availability and quality of products, and supporting team coordination and scheduling.

Applicants will find a supportive atmosphere encouraging professional growth, compliance with rigorous standards, and personal integrity. Effective communication skills and the ability to handle stressful situations with composure and professionalism are critical. This is a unique opportunity to be part of a leading global coffeehouse company where passion for coffee meets a dedication to exemplary customer service and community values.

Job Requirements

  • Willing and available to work weekends and holidays as needed
  • effective written and oral communication skills
  • able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers
  • must be a trained and certified barista
  • ability to work cooperatively in high paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • must be able to perform the essential functions of this position with or without reasonable accommodation

Job Qualifications

  • Must be a trained and certified barista
  • effective written and oral communication skills
  • prior supervisory skills desired
  • past work record reflects dependability and integrity
  • prior food handling experience desired
  • ability to work cooperatively in a high paced environment
  • ability to manage conflict in a reasonable and nonconfrontational manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary

Job Duties

  • Increase sales through effective marketing and merchandising of products in the department
  • assist in supervision and direction of department personnel to ensure quality customer service
  • delegate job assignments and responsibilities to associates in accordance with duty rosters
  • order and maintain stock and supplies, monitor conditions and appearance of same throughout the department
  • monitor code dates and product rotation, remove out of code product
  • hold personnel in department accountable for their job assignments and responsibilities
  • write department schedules, coordinating requests and bids and business needs
  • assist customers in the selection and purchase of specialty coffee beverages and whole bean sales
  • maintain customer service area and equipment in a clean and appealing manner
  • demonstrate customer 1st behavior when taking care of customer needs
  • prepare a variety of customer beverage orders such as espresso drinks and coffee of the day
  • execute and adhere to all company programs, policies and promotions
  • follow store policies and procedures for operational flow at each station
  • perform cleaning tasks in accordance with cleaning standards and work as a store team player
  • present oneself professionally and demonstrate clear communication with all customer and partner interactions
  • perform equipment maintenance in accordance with preventative maintenance checklist
  • follow cash handling and register policies
  • follow inventory stocking and recording guidelines
  • be prompt, tactful, calm, courteous, and professional in all interactions
  • adhere to company policies and procedures, particularly in areas of dress code, grooming, sanitation, and maintaining a harassment-free environment
  • perform any and all duties as assigned
  • ability to work cooperatively in high paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

Mid Level (3-7 years)


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