
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Career development opportunities
flexible schedule
Job Description
The hiring establishment is a well-established retail company that prioritizes providing exceptional customer service in a safe and clean environment. This company is committed to cultivating an inclusive work environment and operating as a responsible member of the community. It emphasizes the importance of treating both customers and employees in a fair and ethical manner, ensuring that everyone feels respected and valued. As a company, it upholds core values such as respect, honesty, integrity, diversity, inclusion, and safety, which are integrated into every aspect of its operations and interactions with customers and team members.
This company operates a vibrant coffee shop within its retail environment, where the role is centered around delivering excellent customer experiences. The position involves preparing beverage selections to recipe and customer specifications using proper equipment while tendering transactions safely and accurately. The employee will be expected to create a welcoming and appreciative atmosphere for customers, answering questions about products and providing knowledgeable suggestions to enhance the customer’s shopping journey. By offering product samples and informing customers about specials, the employee plays a key role in promoting store offerings and helping customers discover new items. This role requires extensive knowledge of the products sold within the department, along with the ability to use various kitchen and coffee shop equipment, including espresso machines, blenders, refrigerators, freezers, slicers, ovens, computerized scales, and steamers according to company guidelines.
The position also includes responsibilities related to inventory management, such as labeling, stocking, packaging, and checking product quality for freshness and correct portion sizes to minimize shrink. The employee must stay current with seasonal and special advertising to better assist customers and promote relevant products. Safety compliance and preventive maintenance play crucial roles in this position, requiring the individual to identify unsafe conditions, report product ordering or shipping discrepancies, and follow all food safety regulations. The ability to manage conflict, work cooperatively in a fast-paced environment, and adhere to company policies regarding honesty and integrity are essential for this role.
Overall, this role is ideal for individuals passionate about delivering top-notch customer service, working with food and beverage products, and contributing positively to their work community while upholding the company's values. It offers an opportunity to interact directly with a diverse customer base, including minors, individuals with special needs, and older adults, providing support through respectful and empathetic service. The role is designed for candidates who can perform essential job functions with or without reasonable accommodation, ensuring inclusivity and accessibility in the workplace.
This company operates a vibrant coffee shop within its retail environment, where the role is centered around delivering excellent customer experiences. The position involves preparing beverage selections to recipe and customer specifications using proper equipment while tendering transactions safely and accurately. The employee will be expected to create a welcoming and appreciative atmosphere for customers, answering questions about products and providing knowledgeable suggestions to enhance the customer’s shopping journey. By offering product samples and informing customers about specials, the employee plays a key role in promoting store offerings and helping customers discover new items. This role requires extensive knowledge of the products sold within the department, along with the ability to use various kitchen and coffee shop equipment, including espresso machines, blenders, refrigerators, freezers, slicers, ovens, computerized scales, and steamers according to company guidelines.
The position also includes responsibilities related to inventory management, such as labeling, stocking, packaging, and checking product quality for freshness and correct portion sizes to minimize shrink. The employee must stay current with seasonal and special advertising to better assist customers and promote relevant products. Safety compliance and preventive maintenance play crucial roles in this position, requiring the individual to identify unsafe conditions, report product ordering or shipping discrepancies, and follow all food safety regulations. The ability to manage conflict, work cooperatively in a fast-paced environment, and adhere to company policies regarding honesty and integrity are essential for this role.
Overall, this role is ideal for individuals passionate about delivering top-notch customer service, working with food and beverage products, and contributing positively to their work community while upholding the company's values. It offers an opportunity to interact directly with a diverse customer base, including minors, individuals with special needs, and older adults, providing support through respectful and empathetic service. The role is designed for candidates who can perform essential job functions with or without reasonable accommodation, ensuring inclusivity and accessibility in the workplace.
Job Requirements
- Excellent customer service skills
- Any previous comparable experience preferred
- Ability to act with honesty and integrity
- Ability to manage conflict in a reasonable and nonconfrontational manner
- Ability to work cooperatively in a fast paced environment
- Ability to follow directions and seek assistance when necessary
- Must be able to perform the essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Previous comparable experience preferred
- Ability to manage conflict reasonably and cooperatively
- Knowledge of product preparation and equipment usage
- Ability to work cooperatively in high paced environments
- Strong interpersonal and communication skills
- Ability to follow directions and seek assistance when necessary
- Commitment to honesty and integrity in handling customer and business information
Job Duties
- Provide exceptional customer service in a safe and clean environment to ensure customer return
- Treat customers and employees in a fair and ethical manner promoting an inclusive work environment
- Create welcoming environment by answering questions about products and making suggestions
- Prepare beverage selections to recipe and customer requests using proper equipment
- Tender transactions using company best practices
- Offer product samples and inform customers of coffee shop specials
- Provide fresh products with correct portion sizes to minimize shrink
- Use kitchen and coffee shop equipment according to company guidelines
- Label, stock, and inventory department merchandise
- Report product ordering and shipping discrepancies to management
- Stay current with seasonal and special ads
- Comply with safety procedures and identify unsafe conditions
- Follow food safety regulations and guidelines
- Practice preventive maintenance on equipment and report needs for repair
- Report customer or employee accidents and safety risks to store management
- Manage conflict in a reasonable and cooperative manner
- Provide support through direct interaction with diverse customers including minors and individuals with special needs
Job Criteria
Experience
No experience required
Job Location
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