
Job Overview
Compensation
Hourly
Range $19.40 - $26.61
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible schedule
team environment
Job Description
Our company is a reputable retail store committed to delivering exceptional customer service while fostering a safe and inclusive environment for both customers and employees. We uphold core values such as respect, honesty, integrity, diversity, inclusion, and safety, which guide all our daily operations and interactions. As a leader in the retail sector, we pride ourselves on offering quality products at fair and accurate prices, ensuring customer satisfaction and promoting long-term loyalty. Our emphasis on community responsibility complements our dedication to building a welcoming atmosphere where every visitor feels valued and appreciated.
We are currently seeking a Customer Service Associate with a focus on beverage preparation and merchandising within our coffee shop and department areas. This role is pivotal in creating a positive customer experience by delivering friendly, knowledgeable, and efficient service. The position involves preparing beverages according to company recipes and customer preferences, maintaining product freshness, and ensuring accurate portion sizes to minimize waste. Additionally, the role requires supporting team collaboration to achieve store goals, managing inventory, adhering to safety protocols, and promoting product awareness through sampling and knowledgeable recommendations. The ideal candidate will demonstrate excellent customer service skills, work cooperatively in a high-paced environment, and embody the company’s core values in every aspect of their work. This is an excellent opportunity for individuals eager to contribute to a dynamic retail environment that prioritizes quality, safety, and customer engagement. While prior experience is desirable, it is not mandatory, as we offer thorough training to help you succeed in this role.
We are currently seeking a Customer Service Associate with a focus on beverage preparation and merchandising within our coffee shop and department areas. This role is pivotal in creating a positive customer experience by delivering friendly, knowledgeable, and efficient service. The position involves preparing beverages according to company recipes and customer preferences, maintaining product freshness, and ensuring accurate portion sizes to minimize waste. Additionally, the role requires supporting team collaboration to achieve store goals, managing inventory, adhering to safety protocols, and promoting product awareness through sampling and knowledgeable recommendations. The ideal candidate will demonstrate excellent customer service skills, work cooperatively in a high-paced environment, and embody the company’s core values in every aspect of their work. This is an excellent opportunity for individuals eager to contribute to a dynamic retail environment that prioritizes quality, safety, and customer engagement. While prior experience is desirable, it is not mandatory, as we offer thorough training to help you succeed in this role.
Job Requirements
- Excellent customer service skills
- any previous comparable experience
- ability to create a welcoming environment for customers
- knowledge of product lines sold within the department and throughout the store
- teamwork and collaboration skills
- proficiency in preparing beverages according to recipes and customer preferences
- transaction handling skills using company best practices
- knowledge of coffee shop specials and ability to offer product samples
- ability to ensure product freshness and proper portion sizes
- familiarity with coffee shop equipment including refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales and steamers
- skills in inventory management including labeling, stocking and reporting discrepancies
- awareness of safety procedures and food safety regulations
- ability to conduct preventive maintenance checks and report repair needs
- conflict management skills
- strong integrity and honesty
- ability to follow directions and seek guidance when needed
- capability to assist diverse customer groups including minors, individuals with special needs, and older adults
- physical ability to perform essential job functions with or without accommodation
Job Qualifications
- Excellent customer service skills
- any previous comparable experience
- ability to create a welcoming environment for customers
- knowledge of product lines sold within the department and throughout the store
- teamwork and collaboration skills
- proficiency in preparing beverages according to recipes and customer preferences
- transaction handling skills using company best practices
- knowledge of coffee shop specials and ability to offer product samples
- ability to ensure product freshness and proper portion sizes
- familiarity with coffee shop equipment including refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales and steamers
- skills in inventory management including labeling, stocking and reporting discrepancies
- awareness of safety procedures and food safety regulations
- ability to conduct preventive maintenance checks and report repair needs
- conflict management skills
- strong integrity and honesty
- ability to follow directions and seek guidance when needed
- capability to assist diverse customer groups including minors, individuals with special needs, and older adults
- physical ability to perform essential job functions with or without accommodation
Job Duties
- Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit
- treat customers and employees in a fair and ethical manner, promoting an inclusive work environment
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- collaborate with associates and promote teamwork to help achieve company and store goals
- prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products for which they inquire about
- inform customers of coffee shop specials
- provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- recommend coffee shop items to customers to ensure they get the products they want and need
- use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- prepare, package, label and inventory ingredients in merchandise
- check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- label, stock and inventory department merchandise
- report product ordering and shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- adhere to all food safety regulations and guidelines
- practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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