
Job Overview
Compensation
Hourly
Range $17.90 - $25.11
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
safe work environment
Job Description
The hiring company is a well-established retailer known for its commitment to exceptional customer service and community involvement. As a major player in the retail industry, the company maintains a focus on offering high-quality products and a welcoming shopping environment to all its customers. The organization emphasizes ethical business practices and fosters an inclusive and diverse workplace where respect, honesty, and integrity are at the core of its values. This retailer prides itself on being a responsible corporate citizen, actively contributing to the community and promoting safety and fairness in all its operations.
This position centers on delivering outstanding customer service in a safe, clean, and inviting environment to encourage customers to return. The role requires treating customers and employees with fairness and respect, aligning with the company's mission to create an inclusive and ethical work culture. The employee is responsible for ensuring that customers receive the right products at the right time, accompanied by fair and accurate pricing. By upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety, the candidate plays a vital role in maintaining the positive reputation of the store and enhancing the overall customer experience.
The role also involves a variety of specific tasks such as answering customer questions regarding products sold both within the department and the store, maintaining thorough knowledge of the product offerings, and making thoughtful suggestions to customers. Candidates will collaborate closely with their associates to promote teamwork aimed at achieving company goals. Responsibilities extend to preparing beverage selections following recipes and standards, handling transactions with best practices, and offering product samples to introduce customers to new items or specials.
In addition, the role requires attention to product quality and freshness by checking 'sell by' dates and appropriately managing inventory, labeling merchandise, and handling kitchen equipment such as espresso machines, blenders, and ovens. The position necessitates adherence to safety programs including food safety regulations, identifying unsafe conditions, and reporting any safety risks or illegal activities to management. The ideal candidate must be capable of working efficiently in a high-paced and sometimes stressful environment, demonstrating conflict management skills in a cooperative manner. The employee must also act with honesty and seek assistance as needed to resolve any business or customer issues.
Supporting community values is also an important aspect of the job, as the employee may provide direct interaction and assistance to diverse groups such as minors, individuals with special needs, and older adults. The company emphasizes that the successful candidate must be able to perform all essential job functions with or without reasonable accommodation. This comprehensive position is ideal for individuals passionate about retail customer service, teamwork, and contributing positively to both the store and the broader community.
This position centers on delivering outstanding customer service in a safe, clean, and inviting environment to encourage customers to return. The role requires treating customers and employees with fairness and respect, aligning with the company's mission to create an inclusive and ethical work culture. The employee is responsible for ensuring that customers receive the right products at the right time, accompanied by fair and accurate pricing. By upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety, the candidate plays a vital role in maintaining the positive reputation of the store and enhancing the overall customer experience.
The role also involves a variety of specific tasks such as answering customer questions regarding products sold both within the department and the store, maintaining thorough knowledge of the product offerings, and making thoughtful suggestions to customers. Candidates will collaborate closely with their associates to promote teamwork aimed at achieving company goals. Responsibilities extend to preparing beverage selections following recipes and standards, handling transactions with best practices, and offering product samples to introduce customers to new items or specials.
In addition, the role requires attention to product quality and freshness by checking 'sell by' dates and appropriately managing inventory, labeling merchandise, and handling kitchen equipment such as espresso machines, blenders, and ovens. The position necessitates adherence to safety programs including food safety regulations, identifying unsafe conditions, and reporting any safety risks or illegal activities to management. The ideal candidate must be capable of working efficiently in a high-paced and sometimes stressful environment, demonstrating conflict management skills in a cooperative manner. The employee must also act with honesty and seek assistance as needed to resolve any business or customer issues.
Supporting community values is also an important aspect of the job, as the employee may provide direct interaction and assistance to diverse groups such as minors, individuals with special needs, and older adults. The company emphasizes that the successful candidate must be able to perform all essential job functions with or without reasonable accommodation. This comprehensive position is ideal for individuals passionate about retail customer service, teamwork, and contributing positively to both the store and the broader community.
Job Requirements
- Excellent customer service skills
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Any previous comparable experience
- Knowledge of products sold within department and store
- Ability to prepare beverage selections to recipe and standards
- Experience with kitchen equipment such as espresso machines, blenders and ovens
- Ability to handle transactions using company best practices
- Ability to promote teamwork and collaborate with associates
- Understanding of food safety regulations and guidelines
- Strong interpersonal and communication skills
- Ability to provide support and assistance to diverse customer groups
- Attention to detail including inventory, labeling and product freshness checks
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review 'sell by' dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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