Job Overview

diamond

Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
inclusive work environment

Job Description

The hiring company is a customer-focused retail establishment committed to delivering exceptional service within a safe, clean, and inclusive environment. This company places high value on treating customers and employees fairly and ethically while promoting a workplace culture that embraces respect, honesty, integrity, diversity, inclusion, and safety. Their business model revolves around providing customers with the right products at the right time at fair and accurate pricing. They take pride in being responsible members of their community, continuously striving to create a welcoming atmosphere where customers feel valued and appreciated. The establishment is dedicated to maintaining high standards of product quality and safety to ensure customer satisfaction and loyalty.

The role available is a frontline customer service position where the individual will serve as the face of the company, actively engaging with customers and employees to uphold the company’s core values. This position demands excellence in customer service skills, with responsibilities ranging from answering product inquiries, offering samples, preparing beverage selections according to established recipes and standards, to handling transactions utilizing best practices. The role includes collaborating with colleagues to meet store goals and ensuring the timely and accurate delivery of products in proper portion sizes to prevent waste. Familiarity and adherence to equipment use guidelines, food safety regulations, and preventative maintenance measures are essential aspects of the position, underscoring the company’s commitment to quality and safety.

Applicants will contribute to fostering an inclusive work environment by managing conflict professionally and acting with honesty and integrity when dealing with business and customer information. The company values cooperative teamwork and expects the candidate to manage stressful situations calmly while supporting customers with varying needs, including minors, individuals with special needs, and older adults. Adherence to safety programs and reporting any unsafe conditions or illegal activities is a critical responsibility tied to ensuring a secure environment for all. The job requires physical, mental, and interpersonal capabilities to perform duties efficiently, either with or without reasonable accommodations. This role is ideal for motivated individuals seeking to advance their careers in a customer-centric, ethically driven retail company that nurtures diversity and inclusivity, providing a meaningful and impactful work experience.

Job Requirements

  • Excellent customer service skills
  • any previous comparable experience
  • ability to work cooperatively in a high-paced and sometimes stressful environment
  • ability to manage conflict reasonably and nonconfrontationally
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary
  • ability to provide support and assistance to minors, individuals with special needs, and older adults
  • must be able to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • any previous comparable experience
  • knowledge of products sold within the department
  • ability to prepare beverage selections to recipe and standards
  • ability to use coffee shop equipment properly
  • ability to collaborate effectively with team members
  • strong communication and interpersonal skills
  • ability to manage conflict professionally
  • commitment to safety and food safety regulations
  • ability to work in a fast-paced environment
  • ability to follow directions
  • integrity and honesty in handling customer and business information
  • ability to support individuals with special needs

Job Duties

  • Provide exceptional customer service in a safe and clean environment
  • treat customers and employees in a fair and ethical manner
  • promote an inclusive work environment
  • provide the right products at the right time with fair and accurate pricing
  • demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety
  • create a welcoming environment for customers by answering product questions
  • maintain knowledge of products and make recommendations
  • collaborate with associates to achieve store goals
  • prepare beverage selections according to recipes and customer requests
  • tender transactions using best practices
  • offer product samples and inform customers of specials
  • provide fresh products in correct portions to prevent shrink
  • use coffee shop equipment according to guidelines
  • prepare, package, label, and inventory merchandise
  • check product quality and review sell-by dates
  • label, stock, and inventory department merchandise
  • report product ordering and shipping discrepancies
  • comply with safety procedures and report unsafe conditions
  • adhere to food safety regulations
  • perform preventive maintenance and report equipment issues
  • notify management of accidents, safety risks, and illegal activities
  • work cooperatively in fast-paced environments
  • manage conflict reasonably and nonconfrontationally
  • act with honesty and integrity regarding information
  • follow directions and seek assistance to resolve issues
  • provide support to minors, individuals with special needs, and older adults
  • perform essential job functions with or without accommodation

Job Criteria

Experience

No experience required


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