Job Overview

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Compensation

Hourly
Range $16.75 - $19.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development

Job Description

Our establishment is a reputable retail company known for its commitment to exceptional customer service and creating an inclusive, welcoming shopping environment. We prioritize safety, respect, and integrity in all aspects of our operations, ensuring both our customers and employees feel valued and respected. As a customer-focused company, we provide high-quality products with fair and accurate pricing and offer a dynamic work environment that encourages teamwork and professional growth. Our commitment to diversity and inclusion promotes equality and a positive workplace culture, reflecting our core values and community responsibility.

We are seeking a dedicated Coffee Shop Associate to join our team and contribute to delivering an outstanding customer experience in a safe and clean environment. This role involves interacting with customers to ensure their needs are met promptly and with courtesy, preparing beverages according to our established recipes and standards, and maintaining the coffee shop's operational excellence. You will be responsible for offering product knowledge, providing samples, and guiding customers to find the right products. The position also requires maintaining proper inventory, adhering to safety and food regulations, and supporting the overall store goals through effective teamwork. This role is ideal for individuals who are passionate about service, enjoy working in a fast-paced environment, and who embody our core values of respect, honesty, integrity, diversity, inclusion, and safety. Employment type is typically part-time or full-time, with compensation reflective of experience and company standards.

Job Requirements

  • Minimum excellent customer service skills
  • any previous comparable experience desired
  • ability to create a welcoming environment
  • knowledge of products and coffee shop items
  • ability to prepare beverages to recipe standards
  • operation of coffee shop equipment
  • ability to maintain product freshness and quality
  • adhere to safety and food regulations
  • effective communication
  • ability to work in a team
  • conflict management skills
  • honesty and integrity
  • ability to follow directions
  • willingness to support diverse customers
  • must be able to perform essential functions with or without accommodation

Job Qualifications

  • Excellent customer service skills
  • previous comparable experience preferred
  • ability to work cooperatively in a high-paced and sometimes stressful environment
  • ability to manage conflict constructively
  • ability to act with honesty and integrity
  • ability to follow directions and seek assistance
  • effective communication skills
  • basic knowledge of food safety and hygiene
  • teamwork and collaboration skills

Job Duties

  • Provide exceptional customer service in a safe and clean environment
  • treat customers and employees in a fair and ethical manner
  • promote an inclusive work environment
  • provide products at the right time with fair and accurate pricing
  • demonstrate company core values of respect, honesty, integrity, diversity, inclusion and safety
  • create a welcoming environment for customers by answering questions and offering product knowledge
  • maintain product knowledge and make suggestions
  • collaborate with associates to achieve store goals
  • prepare beverage selections to recipe and standards
  • tender transactions using best practices
  • offer product samples and inform customers of specials
  • provide fresh products with correct portion sizes
  • recommend coffee shop items to customers
  • use coffee shop equipment according to company guidelines
  • prepare, package, label and inventory merchandise
  • check product quality and review sell-by dates
  • properly use kitchen equipment
  • stock and inventory department merchandise
  • report ordering and shipping discrepancies
  • stay current with advertising and promotions
  • reinforce safety programs and comply with food safety regulations
  • practice preventive maintenance and report equipment issues
  • notify management of accidents and safety risks
  • manage conflict in a professional manner
  • follow directions and seek assistance as needed
  • provide support to minors, individuals with special needs, and older adults
  • perform essential job functions with or without accommodation

Job Criteria

Experience

No experience required


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