Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Prescription coverage
flexible scheduling
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Financial Coaching
associate discounts
Tuition Reimbursement
training programs
Career growth potential
Job Description
Kroger, originating from a small grocery store established in Cincinnati over a century ago, has evolved into the nation's largest grocer with nearly 2,800 stores spanning 35 states. Operating under 28 different brand names, Kroger is a leading supermarket chain dedicated to delivering exceptional food shopping experiences across America. Known for its commitment to customer satisfaction and community welfare, Kroger embraces diversity, inclusion, and sustainability in its operations and culture. As America’s grocer, Kroger is passionate about feeding the human spirit through quality products, innovative services, and a supportive, inclusive workplace that values each associate's contribution. Kroger provides ample opportunities for growth and development, emphasizing comprehensive benefits and continuous learning for its associates.
This role is centered on delivering outstanding customer service in a safe and clean environment that encourages customers to return repeatedly. The successful candidate will embody Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety in all interactions. This position involves creating a welcoming atmosphere where customers feel appreciated and valued while ensuring fairness and ethical treatment of customers and fellow associates. Responsibilities include offering accurate product information, assisting customers to find the right items at the right time with fair pricing, and upholding store policies. The role also emphasizes collaboration and teamwork to meet store goals and maintaining high standards of product quality and safety. Kroger strives to empower associates with the tools and support needed to thrive, including flexible scheduling options, comprehensive health benefits, financial guidance, tuition reimbursement up to $21,000, and various training programs to enhance professional growth. If you are motivated by purposeful work, eager to learn, and ready to contribute to a dynamic retail environment, Kroger provides a platform for you to build a rewarding career.
This role is centered on delivering outstanding customer service in a safe and clean environment that encourages customers to return repeatedly. The successful candidate will embody Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety in all interactions. This position involves creating a welcoming atmosphere where customers feel appreciated and valued while ensuring fairness and ethical treatment of customers and fellow associates. Responsibilities include offering accurate product information, assisting customers to find the right items at the right time with fair pricing, and upholding store policies. The role also emphasizes collaboration and teamwork to meet store goals and maintaining high standards of product quality and safety. Kroger strives to empower associates with the tools and support needed to thrive, including flexible scheduling options, comprehensive health benefits, financial guidance, tuition reimbursement up to $21,000, and various training programs to enhance professional growth. If you are motivated by purposeful work, eager to learn, and ready to contribute to a dynamic retail environment, Kroger provides a platform for you to build a rewarding career.
Job Requirements
- Excellent customer service skills
- Previous comparable experience preferred
- Ability to operate kitchen and beverage preparation equipment
- Strong interpersonal and communication skills
- Ability to work cooperatively in a high-paced environment
- Ability to manage conflict in a reasonable, nonconfrontational manner
- Ability to act with honesty and integrity
- Ability to follow directions and seek assistance when necessary
- Physical ability to perform essential job functions with or without accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Knowledge of products sold within the department
- Ability to prepare and serve beverages according to recipes and standards
- Strong teamwork and collaboration skills
- Ability to operate kitchen and beverage equipment
- Knowledge of safety and food handling regulations
- Ability to manage conflict in a nonconfrontational manner
- Ability to act with honesty and integrity
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills for inventory and product management
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review 'sell by' dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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