Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible spending account
Life insurance
Job Description
Our company is a well-established retail grocery store renowned for its commitment to delivering outstanding customer service and maintaining a safe, clean shopping environment. We pride ourselves on fostering an inclusive workplace that values respect, honesty, integrity, diversity, and safety at its core. The store serves a diverse community and seeks to enrich the customer experience by offering high-quality products at fair and accurate prices. As a leader in the retail grocery sector, our company emphasizes ethical conduct and equitable treatment of both customers and employees, ensuring that everyone feels welcome, appreciated, and valued.
We are currently seeking a dedicated and enthusiastic Customer Service Associate to join our team. This role plays a critical part in enhancing customer satisfaction by providing exceptional service within a vibrant, fast-paced retail environment. The ideal candidate will demonstrate excellent interpersonal skills, a strong sense of responsibility, and a commitment to upholding the company’s core values. The Customer Service Associate will interact directly with customers, assist with their inquiries, and provide knowledgeable recommendations about our diverse product offerings. This position requires attention to detail, the ability to work collaboratively with colleagues, and a proactive approach to maintaining product quality and store cleanliness.
In this role, the associate will be responsible for creating a welcoming atmosphere that encourages repeat visits. Responsibilities include preparing beverage selections adhering to company recipes and standards, offering product samples to customers, managing inventory and labeling, and ensuring all equipment is operated safely and efficiently. Maintaining knowledge of current promotions, seasonal items, and store specials is essential to providing timely and relevant suggestions to customers. Additionally, the associate will observe all safety protocols, report any hazards or discrepancies, and contribute positively to a secure workplace. This position offers an opportunity to be part of a community-oriented team committed to delivering excellence in service while supporting a fair, ethical, and inclusive work environment.
We are currently seeking a dedicated and enthusiastic Customer Service Associate to join our team. This role plays a critical part in enhancing customer satisfaction by providing exceptional service within a vibrant, fast-paced retail environment. The ideal candidate will demonstrate excellent interpersonal skills, a strong sense of responsibility, and a commitment to upholding the company’s core values. The Customer Service Associate will interact directly with customers, assist with their inquiries, and provide knowledgeable recommendations about our diverse product offerings. This position requires attention to detail, the ability to work collaboratively with colleagues, and a proactive approach to maintaining product quality and store cleanliness.
In this role, the associate will be responsible for creating a welcoming atmosphere that encourages repeat visits. Responsibilities include preparing beverage selections adhering to company recipes and standards, offering product samples to customers, managing inventory and labeling, and ensuring all equipment is operated safely and efficiently. Maintaining knowledge of current promotions, seasonal items, and store specials is essential to providing timely and relevant suggestions to customers. Additionally, the associate will observe all safety protocols, report any hazards or discrepancies, and contribute positively to a secure workplace. This position offers an opportunity to be part of a community-oriented team committed to delivering excellence in service while supporting a fair, ethical, and inclusive work environment.
Job Requirements
- Excellent customer service skills
- must be able to perform essential job functions with or without reasonable accommodation
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Job Qualifications
- Any previous comparable experience
- knowledge of products sold within the department
- ability to prepare beverage selections according to recipe and standards
- familiarity with coffee shop equipment such as espresso machines, blenders, scales and steamers
- ability to label, stock and inventory merchandise
- basic knowledge of food safety regulations and guidelines
- ability to collaborate with associates and promote teamwork
- strong communication and interpersonal skills
- ability to follow safety procedures and report risks or unsafe conditions
- capable of performing preventive maintenance by inspecting equipment and notifying management of needed repairs
Job Duties
- Provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit
- treat customers and employees in a fair and ethical manner, promoting an inclusive work environment
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and make suggestions about products
- collaborate with associates and promote teamwork to achieve company/store goals
- prepare beverage selections according to recipe and standards and to customer requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products and inform customers of coffee shop specials
- provide customers with fresh products and correct portion sizes to prevent shrink
- recommend coffee shop items to customers
- use all coffee shop equipment following company guidelines
- prepare, package, label and inventory ingredients and merchandise
- check product quality to ensure freshness and review sell by dates
- properly use kitchen equipment, espresso machine, blender, scale and steamer
- label, stock and inventory department merchandise
- report product ordering and shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with procedures and identifying unsafe conditions and notifying management
- adhere to all food safety regulations and guidelines
- perform preventive maintenance by inspecting equipment and notifying managers of needed repairs
- report customer or employee accidents and any safety risks or illegal activities to store management
- work cooperatively in high paced and sometimes stressful environment
- manage conflict reasonably and cooperatively
- act with honesty and integrity regarding customer and business information
- follow directions and seek assistance when necessary
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- perform essential job functions with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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