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STARBUCKS/BARISTA

Job Overview

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Compensation

Hourly
Range $17.95 - $20.80
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development

Job Description

The hiring establishment is a reputable retail company with a customer-centric approach, committed to providing top-notch customer service within a safe and clean environment. This company places a strong emphasis on ethical practices, fairness, and inclusivity, ensuring that both customers and employees are treated with respect and integrity. The organization fosters a community-oriented culture that reflects the core values of respect, honesty, diversity, inclusion, and safety, which are fundamental to its operational philosophy. As a part of their team, employees are expected to embody these values and contribute positively to the workplace and community at large.

The role in question is focused on delivering exceptional customer service at the store level, specifically within a department that may include coffee shop operations and product merchandising. The position involves direct interaction with customers to ensure they have a welcoming, important, and appreciated experience while shopping. An essential part of the role is to provide accurate information about products, offer samples, and fulfill customer orders efficiently to encourage repeat business. Employees will collaborate closely with their peers to achieve store goals through teamwork and shared responsibility.

This position requires a blend of customer-facing skills and operational knowledge. Duties include preparing beverage selections to recipe standards, handling equipment such as refrigerators, ovens, espresso machines, and blenders, and maintaining product quality through regular inspections and inventory management. The role also includes adherence to strict safety programs and food safety regulations, emphasizing the importance of a responsible and proactive approach to workplace safety.

Additionally, employees in this role must manage conflict reasonably and non-confrontationally, act with honesty and integrity, and provide support to a diverse customer base, including minors, individuals with special needs, and older adults. The role is designed for individuals who are capable of performing essential functions with or without reasonable accommodations and who thrive in high-paced, sometimes stressful environments. Overall, this job offers an opportunity to contribute meaningfully to a respected retail company while gaining valuable experience in customer service and retail operations.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to work cooperatively in a high-paced environment
  • Ability to manage conflict in a nonconfrontational manner
  • Ability to act with honesty and integrity
  • Ability to follow directions and seek assistance
  • Provide support to minors, individuals with special needs, and older adults
  • Must be able to perform essential job functions with or without accommodation

Job Qualifications

  • Excellent customer service skills
  • Previous comparable experience desired
  • Ability to gain and maintain product knowledge
  • Ability to collaborate effectively with team members
  • Experience using kitchen and coffee shop equipment
  • Strong communication skills
  • Ability to manage conflict in a reasonable and cooperative manner
  • Ability to follow directions and seek assistance as needed
  • Demonstrated honesty and integrity
  • Ability to support diverse customer groups

Job Duties

  • Provide exceptional customer service in a safe and clean environment
  • Treat customers and employees in a fair and ethical manner
  • Create an environment that enables customers to feel welcome and appreciated
  • Answer questions regarding products sold within the department and store
  • Gain and maintain knowledge of products and make suggestions
  • Collaborate with associates and promote teamwork
  • Prepare beverage selections according to recipe and standards
  • Tender transactions using company best practices
  • Offer product samples and inform customers of specials
  • Provide customers with fresh products and correct portion sizes
  • Recommend coffee shop items
  • Use coffee shop equipment according to company guidelines
  • Prepare, package, label, and inventory ingredients and merchandise
  • Check product quality and review sell by dates
  • Properly use kitchen equipment including espresso machine and steamer
  • Label, stock, and inventory department merchandise
  • Report product ordering and shipping discrepancies
  • Stay current with present, future, seasonal, and special ads
  • Comply with safety procedures and identify unsafe conditions
  • Adhere to food safety regulations and guidelines
  • Perform preventive maintenance on equipment
  • Notify management of accidents, safety risks, or illegal activity
  • Manage conflict reasonably and cooperatively
  • Act with honesty and integrity regarding customer and business information
  • Follow directions and seek assistance when necessary
  • Provide support to minors, individuals with special needs, and older adults
  • Must be able to perform essential job functions with or without accommodation

Job Criteria

Experience

No experience required


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