STARBUCKS/BARISTA

Our company is a leading retail establishment committed to delivering exceptional customer service within a welcoming and safe environment. We pride ourselves on fostering an inclusive workplace culture grounded in our core values of respect, honesty, integrity, diversity, inclusion, and safety. These principles guide every aspect of our operations, from engaging with customers to how we support our employees and community. We strive to provide the right products at the right time, ensuring fair and accurate pricing that meets customers' needs while promoting ethical business practices.

We are currently seeking motivated and customer-focused individuals to join our team in the role of Customer Service Associate at our coffee shop department. This position is key to the successful delivery of our customer experience, combining product knowledge, interpersonal skills, and operational expertise. As a Customer Service Associate, you will be responsible for creating an inviting atmosphere where customers feel welcome, valued, and appreciated. You will assist customers by answering questions about products, making personalized recommendations, and offering samples to help discover new favorites.

Your role will include expertly preparing beverage selections to specific recipes and standards, handling transactions using best practices, and maintaining the freshness and correct portion sizes of products served. Collaboration with fellow associates is essential to promote teamwork and achieve overall store goals. As part of your daily duties, you will operate and maintain coffee shop equipment, including refrigerators, slicers, ovens, espresso machines, blenders, computerized scales, and steamers, while adhering to company guidelines and safety standards.

Attention to detail is vital as you will be tasked with properly stocking, labeling, and inventorying merchandise, checking product quality, reviewing sell-by dates, and reporting any ordering or shipping discrepancies to management. You will play an active role in reinforcing safety protocols by identifying unsafe conditions, following food safety guidelines, reporting accidents or safety risks, and performing preventive maintenance or notifying appropriate managers when repairs are needed.

This role requires an ability to work effectively in a high-paced and sometimes stressful environment, with strong conflict management skills applied in a cooperative and nonconfrontational manner. Integrity is paramount, particularly regarding the handling of customer and business information. You will be expected to follow directions carefully, seek assistance when needed, and provide support through direct interaction with minors, individuals with special needs, and older adults as part of your service commitment.

Ultimately, this Customer Service Associate position offers an opportunity to join a respected company where you can make a meaningful impact on customer satisfaction while growing your skills in a dynamic retail environment. We welcome candidates who can perform the essential functions of the job with or without reasonable accommodation and who share our dedication to upholding our values and providing outstanding service.