Job Overview

moneybag

Compensation

Hourly
Range $21.02 - $26.15
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
retirement savings plan
Life insurance
Disability insurance

Job Description

The hiring establishment is a reputable retail company that values excellent customer service, ethical business practices, and creating an inclusive and welcoming workplace environment. This company is committed to providing a safe, clean, and fair shopping experience for all customers while fostering a culture of respect, honesty, integrity, diversity, inclusion, and safety among its employees. As a leading name in the retail sector, the company prides itself on delivering superior products and services that meet the needs and expectations of its diverse customer base. The organization actively promotes teamwork and community responsibility, ensuring employees work collaboratively to achieve shared goals while maintaining high standards of safety and quality throughout the store.

The role focuses on delivering exceptional customer service in a coffee shop and retail food environment within the store. This position requires an individual who can create a welcoming atmosphere where customers feel important and appreciated. The role involves answering product-related questions, providing accurate product information, and making personalized recommendations to enhance the customer’s shopping experience. Employees in this position prepare and serve beverage selections according to specific recipes and standards, handle transactions efficiently, and manage product inventory with accuracy to prevent shrink and maintain product quality.

This role demands proficiency with coffee shop equipment, including espresso machines, blenders, refrigerators, ovens, and computerized scales, ensuring all products meet freshness standards and safety guidelines. Employees are expected to comply with food safety regulations, maintain cleanliness, and perform preventive maintenance checks on equipment. Strong interpersonal skills are essential for collaborating with colleagues, managing conflict constructively, and acting with integrity when handling sensitive customer and business information.

Moreover, the role includes promoting store specials, offering product samples, and ensuring that all retail merchandise is properly labeled, stocked, and inventoried. Employees must also demonstrate responsibility by promptly reporting discrepancies, safety risks, or any illegal activities to management. The company encourages a cooperative and supportive work environment where employees assist customers from all backgrounds, including minors, individuals with special needs, and older adults, reflecting the company’s commitment to inclusivity and customer care. This position is designed for individuals who thrive in a fast-paced, sometimes stressful environment, and are committed to upholding the company’s core values and delivering a positive shopping experience that encourages customer loyalty and repeat visits.

Job Requirements

  • excellent customer service skills
  • any previous comparable experience
  • must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • excellent customer service skills
  • any previous comparable experience
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • ability to work cooperatively in high paced and sometimes stressful environment
  • provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Job Duties

  • create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • collaborate with associates and promote teamwork to help achieve company/store goals
  • prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
  • tender transactions using company best practices
  • offer product samples to help customers discover new items or products for which they inquire about
  • inform customers of coffee shop specials
  • provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • recommend coffee shop items to customers to ensure they get the products they want and need
  • use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • prepare, package, label and inventory ingredients in merchandise
  • check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • label, stock and inventory department merchandise
  • report product ordering/shipping discrepancies to the department manager
  • stay current with present, future, seasonal and special ads
  • reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • adhere to all food safety regulations and guidelines
  • practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • ability to work cooperatively in high paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

No experience required


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef