
Job Overview
Compensation
Hourly
Range $19.40 - $26.35
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs
safe work environment
Job Description
This job opening is with a reputable retail company dedicated to providing a welcoming and inclusive shopping environment while prioritizing exceptional customer service, safety, and community responsibility. The company upholds core values centered around respect, honesty, integrity, diversity, inclusion, and safety, creating a work culture where employees and customers alike feel appreciated and valued. Known for delivering quality products at fair and accurate prices, the company is committed to upholding ethical business practices and maintaining an atmosphere that encourages return visits and customer loyalty.
The role focuses on providing excellent customer service in a clean and safe environment, ensuring that customers receive the right products at the right time. This position demands a friendly and knowledgeable approach to customer interactions, requiring the ability to answer questions about products and make appropriate recommendations based on customer needs. The individual in this role will be responsible for preparing beverage selections according to recipes and customer preferences, handling transactions efficiently using best company practices, and promoting teamwork in order to meet both store and company-wide goals.
Additionally, this role includes responsibilities such as ensuring product freshness by monitoring quality and sell-by dates, managing inventory and labeling department merchandise accurately, and maintaining proper use and care of coffee shop and kitchen equipment including refrigerators, slicers, ovens, espresso machines, blenders, computerized scales, and steamers. A strong emphasis is placed on safety, with duties involving compliance with food safety regulations, identification and reporting of unsafe conditions, and adherence to preventive maintenance protocols.
The ideal candidate will be someone who thrives in a fast-paced retail environment, can handle conflict with professionalism and cooperation, and acts with integrity when dealing with confidential customer and business information. Experience working in environments that provide direct support to minors, individuals with special needs, or older adults is valuable, as the position occasionally involves customer interaction requiring sensitivity and understanding. The successful candidate must be capable of performing all essential functions of the position with or without reasonable accommodation.
In summary, this role is designed for a proactive, customer-oriented individual who values teamwork, ethics, and customer satisfaction. It offers the opportunity to contribute significantly to a company known for its inclusive culture and high standards of service, while also gaining valuable experience working with diverse populations and various operational aspects of retail and food service management.
The role focuses on providing excellent customer service in a clean and safe environment, ensuring that customers receive the right products at the right time. This position demands a friendly and knowledgeable approach to customer interactions, requiring the ability to answer questions about products and make appropriate recommendations based on customer needs. The individual in this role will be responsible for preparing beverage selections according to recipes and customer preferences, handling transactions efficiently using best company practices, and promoting teamwork in order to meet both store and company-wide goals.
Additionally, this role includes responsibilities such as ensuring product freshness by monitoring quality and sell-by dates, managing inventory and labeling department merchandise accurately, and maintaining proper use and care of coffee shop and kitchen equipment including refrigerators, slicers, ovens, espresso machines, blenders, computerized scales, and steamers. A strong emphasis is placed on safety, with duties involving compliance with food safety regulations, identification and reporting of unsafe conditions, and adherence to preventive maintenance protocols.
The ideal candidate will be someone who thrives in a fast-paced retail environment, can handle conflict with professionalism and cooperation, and acts with integrity when dealing with confidential customer and business information. Experience working in environments that provide direct support to minors, individuals with special needs, or older adults is valuable, as the position occasionally involves customer interaction requiring sensitivity and understanding. The successful candidate must be capable of performing all essential functions of the position with or without reasonable accommodation.
In summary, this role is designed for a proactive, customer-oriented individual who values teamwork, ethics, and customer satisfaction. It offers the opportunity to contribute significantly to a company known for its inclusive culture and high standards of service, while also gaining valuable experience working with diverse populations and various operational aspects of retail and food service management.
Job Requirements
- Excellent customer service skills
- any previous comparable experience preferred
- ability to create a welcoming environment for customers
- knowledge of product information and ability to make suggestions
- ability to prepare beverages to standards and handle transactions
- ability to operate coffee shop and kitchen equipment properly
- ability to maintain product quality and perform inventory tasks
- adherence to safety and food handling regulations
- ability to manage conflict in a nonconfrontational manner
- ability to act with honesty and integrity
- ability to work cooperatively in a high-paced environment
- ability to follow directions and seek assistance when necessary
- ability to provide support and assistance to minors, individuals with special needs, and older adults
- must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- experience in a similar retail or customer-oriented environment preferred
- knowledge of product offerings within the department
- ability to handle equipment such as espresso machines, blenders, and kitchen appliances
- strong interpersonal and communication skills
- ability to work cooperatively in a fast-paced environment
- capability to manage conflict professionally and with integrity
- experience interacting with diverse populations including minors and individuals with special needs
- commitment to adhering to safety regulations and company policies
Job Duties
- Provide exceptional customer service in a safe and clean environment
- treat customers and employees in a fair and ethical manner
- create an environment that enables customers to feel welcome, important and appreciated
- answer questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and make suggestions
- collaborate with associates and promote teamwork
- prepare beverage selections to recipe and standards and to customer requests
- tender transactions using company best practices
- offer product samples and inform customers of specials
- provide customers with fresh products and correct portion sizes
- recommend coffee shop items to customers
- use all coffee shop equipment according to company guidelines
- prepare, package, label and inventory ingredients and merchandise
- check product quality and review sell by dates
- practice preventive maintenance and notify appropriate managers of repair needs
- report product ordering and shipping discrepancies
- reinforce safety programs and adhere to food safety regulations
- notify management of customer or employee accidents and report safety risks or illegal activity
- manage conflict in a reasonable and cooperative manner
- provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
- follow directions and seek assistance when necessary to resolve issues
Job Criteria
Experience
No experience required
Job Location
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