
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
safe work environment
Job Description
Our company is a well-established retail organization dedicated to providing an exceptional shopping experience to customers through excellent service, quality products, and a welcoming environment. As a leader in customer satisfaction, we prioritize safety, integrity, and inclusion, fostering a workplace where employees are respected and valued. We operate within a diverse marketplace, serving a wide variety of clientele with a commitment to fairness, honesty, and ethical business practices. Our core values include respect, honesty, integrity, diversity, inclusion, and safety, which are deeply embedded in all aspects of our operations.
We are currently seeking a Customer Service Associate responsible for delivering outstanding service in a safe and clean environment to ensure customer satisfaction and encourage return visits. This role involves treating customers and fellow employees with fairness and respect, contributing to an inclusive and positive workplace culture. The associate will play an essential role in presenting the right products at the right time, ensuring accurate pricing, and upholding the highest standards of ethical conduct. This position is ideal for individuals with excellent customer service skills who are eager to work in a dynamic, team-oriented setting. The associate will be responsible for engaging with customers by answering product-related questions, offering samples, and recommending items to meet customer needs. Additionally, they will handle food and beverage preparation, maintain product quality, perform inventory management, and adhere to all safety and food handling policies.
This role demands a proactive approach to supporting store goals and team collaboration while maintaining compliance with safety standards and company procedures. The successful candidate will be able to manage customer interactions positively even in high-paced or stressful situations, demonstrate honesty and integrity, and assist diverse customer groups, including minors and seniors. Physical ability to perform essential job functions, with or without accommodation, is required. This position offers the opportunity to be a key player in a reputable company that values its employees and promotes career growth through ongoing training and support.
We are currently seeking a Customer Service Associate responsible for delivering outstanding service in a safe and clean environment to ensure customer satisfaction and encourage return visits. This role involves treating customers and fellow employees with fairness and respect, contributing to an inclusive and positive workplace culture. The associate will play an essential role in presenting the right products at the right time, ensuring accurate pricing, and upholding the highest standards of ethical conduct. This position is ideal for individuals with excellent customer service skills who are eager to work in a dynamic, team-oriented setting. The associate will be responsible for engaging with customers by answering product-related questions, offering samples, and recommending items to meet customer needs. Additionally, they will handle food and beverage preparation, maintain product quality, perform inventory management, and adhere to all safety and food handling policies.
This role demands a proactive approach to supporting store goals and team collaboration while maintaining compliance with safety standards and company procedures. The successful candidate will be able to manage customer interactions positively even in high-paced or stressful situations, demonstrate honesty and integrity, and assist diverse customer groups, including minors and seniors. Physical ability to perform essential job functions, with or without accommodation, is required. This position offers the opportunity to be a key player in a reputable company that values its employees and promotes career growth through ongoing training and support.
Job Requirements
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming environment for customers
- Knowledge of products sold within the department
- Ability to prepare beverages and handle food safely
- Teamwork and collaboration skills
- Ability to manage conflict professionally
- Integrity and honesty in handling customer and business information
- Ability to follow directions and seek assistance
- Ability to work under pressure
- Ability to support diverse customer groups including minors, individuals with special needs, and older adults
- Physical ability to perform essential job functions
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming environment for customers
- Knowledge of products sold within the department
- Ability to prepare beverages and handle food safely
- Teamwork and collaboration skills
- Ability to manage conflict professionally
- Integrity and honesty in handling customer and business information
- Ability to follow directions and seek assistance
- Ability to work under pressure
- Ability to support diverse customer groups including minors, individuals with special needs, and older adults
- Physical ability to perform essential job functions
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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