
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
sick pay
Employee Discounts
Tuition Reimbursement
Career development opportunities
Job Description
Kroger stands as a beacon in the grocery industry with a rich history that dates back over a century to a small Cincinnati grocery store. Today, it has grown into the nation's largest grocer operating nearly 2,800 stores across 35 states under 28 distinct names. This expansive network is united by a singular mission: To Feed the Human Spirit. Kroger is more than a grocery store—it is a community-focused enterprise that emphasizes innovation, inclusivity, and a culture where people matter. The company fosters an environment where diverse teams come together with a passion for food and people, creating a workplace that reflects respect, honesty, integrity, diversity, inclusion, and safety at its core.
Working at Kroger, associates experience a culture that values their growth, well-being, and success. The company is committed to offering comprehensive benefits that support associates physically, emotionally, and financially. Employees can enjoy flexible scheduling, extensive healthcare coverage, tuition reimbursement of up to $21,000 through an industry-leading Continuing Education program, and a broad scope of career advancement opportunities.
This role focuses on delivering exceptional customer service within a safe and clean environment, ensuring customers have a positive experience that encourages their return. The position involves treating customers and colleagues fairly and ethically, embracing diversity, and acting as a responsible member of the community. Associates in this role provide customers with the right products at the right time while maintaining fair and accurate pricing. They uphold the company’s core values in every interaction.
The ideal candidate will create a welcoming atmosphere where customers feel important and appreciated. By answering questions about products sold in the department and throughout the store, offering product samples, informing customers of specials, and making thoughtful recommendations, the associate helps foster customer loyalty and satisfaction. They will also be expected to maintain knowledge of the product offerings, collaborate with teammates, prepare beverage selections to standard and customer specifications, and ensure all equipment is used properly and safely.
In addition to customer-facing duties, this role includes responsibilities such as monitoring product quality and freshness, managing inventory, labeling merchandise, and adhering to food safety regulations. Associates will support safety programs by identifying hazards, practicing preventive equipment maintenance, and reporting any discrepancies or safety risks to management. The position requires the ability to work cooperatively in a fast-paced, sometimes stressful environment, manage conflict calmly, and demonstrate honesty and integrity in handling customer and business information.
Kroger offers a dynamic and rewarding workplace for individuals seeking either part-time roles or a new career path. Associates are empowered with the tools and support needed to thrive both professionally and personally while contributing positively to the community. If you are caring, purpose-driven, and eager to learn, Kroger provides the perfect platform to grow and succeed within a company dedicated to making a difference every day.
Working at Kroger, associates experience a culture that values their growth, well-being, and success. The company is committed to offering comprehensive benefits that support associates physically, emotionally, and financially. Employees can enjoy flexible scheduling, extensive healthcare coverage, tuition reimbursement of up to $21,000 through an industry-leading Continuing Education program, and a broad scope of career advancement opportunities.
This role focuses on delivering exceptional customer service within a safe and clean environment, ensuring customers have a positive experience that encourages their return. The position involves treating customers and colleagues fairly and ethically, embracing diversity, and acting as a responsible member of the community. Associates in this role provide customers with the right products at the right time while maintaining fair and accurate pricing. They uphold the company’s core values in every interaction.
The ideal candidate will create a welcoming atmosphere where customers feel important and appreciated. By answering questions about products sold in the department and throughout the store, offering product samples, informing customers of specials, and making thoughtful recommendations, the associate helps foster customer loyalty and satisfaction. They will also be expected to maintain knowledge of the product offerings, collaborate with teammates, prepare beverage selections to standard and customer specifications, and ensure all equipment is used properly and safely.
In addition to customer-facing duties, this role includes responsibilities such as monitoring product quality and freshness, managing inventory, labeling merchandise, and adhering to food safety regulations. Associates will support safety programs by identifying hazards, practicing preventive equipment maintenance, and reporting any discrepancies or safety risks to management. The position requires the ability to work cooperatively in a fast-paced, sometimes stressful environment, manage conflict calmly, and demonstrate honesty and integrity in handling customer and business information.
Kroger offers a dynamic and rewarding workplace for individuals seeking either part-time roles or a new career path. Associates are empowered with the tools and support needed to thrive both professionally and personally while contributing positively to the community. If you are caring, purpose-driven, and eager to learn, Kroger provides the perfect platform to grow and succeed within a company dedicated to making a difference every day.
Job Requirements
- excellent customer service skills
- any previous comparable experience
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- excellent customer service skills
- any previous comparable experience
- knowledge of product offerings and ability to make informed recommendations
- teamwork and collaboration skills
- ability to operate coffee shop equipment including espresso machine, blender, and steamer
- knowledge of food safety regulations and procedures
- ability to manage customer and employee interactions professionally
- strong communication skills
- conflict management skills
- attention to detail and ability to perform inventory and labeling tasks
- ability to adapt to a fast-paced work environment
- integrity and honesty in handling customer and business information
Job Duties
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- collaborate with associates and promote teamwork to help achieve company/store goals
- prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products for which they inquire about
- inform customers of coffee shop specials
- provide customers with fresh products that they have ordered and the correct portion size or as close as possible to the amount ordered to prevent shrink
- recommend coffee shop items to customers to ensure they get the products they want and need
- use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- prepare, package, label and inventory ingredients in merchandise
- check product quality to ensure freshness
- review 'sell by' dates and take appropriate action
- properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- label, stock and inventory department merchandise
- report product ordering/shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- adhere to all food safety regulations and guidelines
- practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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