
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Smith's Food and Drug, headquartered in Salt Lake City, Utah, is a respected supermarket chain that merged with The Kroger Company in 1998. Today, Smith's proudly serves customers through over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. This affiliation with Kroger – one of the world’s largest grocery retailers – allows Smith's to leverage extensive resources and a broad network while maintaining a strong commitment to local communities and dedicated customer service.
Smith's is more than just a supermarket; it is a company that values inclusion, diversity, respect, honesty, integrity, and safety as its core principles. As part of the Kroger family, Smith's shares a purpose-driven mission: To Feed the Human Spirit. The company prides itself on fostering a supportive and inclusive work environment where employees feel valued and are provided with opportunities for growth and development. Whether a team member works part-time or is pursuing a full-time career, Smith's offers an environment that encourages learning, accountability, and personal growth.
The role available is centered on delivering exceptional customer service in a safe, clean, and welcoming environment. Employees are expected to interact with customers and colleagues ethically and fairly while promoting an atmosphere of respect and inclusiveness. The position requires team members to be knowledgeable about the products offered, assisting customers comprehensively and ensuring that they receive the right product at a fair and accurate price.
This role involves direct interaction with customers, providing assistance throughout the store or specific departments, including coffee shops. Team members will prepare beverages and other food items to company standards, handle transactions accurately, and offer product samples to encourage customer discovery of new items. Attention to product quality, inventory management, and adherence to safety and food regulations are also vital components of the job.
The company offers flexibility in scheduling with both full- and part-time opportunities, suitable for individuals seeking either supplemental income or career advancement. Smith's supports employee well-being with a robust benefits package that includes medical, dental, vision, and prescription coverage, paid time off including holidays and sick leave, emotional and financial counseling services, and valuable employee discounts. Additionally, employees have access to industry-leading education programs with up to $21,000 in tuition reimbursement to support ongoing professional development. With a culture that encourages teamwork, integrity, and customer-centric service, employees at Smith's contribute to a positive experience for both customers and colleagues alike.
In this position, employees will also participate in reinforcing company safety procedures, reporting any unsafe conditions or discrepancies promptly, and helping maintain an environment conducive to health and safety standards. The role requires individuals to balance efficiency, accuracy, and compassion while supporting diverse customer needs, including those of minors, older adults, and individuals with special needs. The company’s commitment to inclusion and diversity ensures that every employee’s unique contributions are valued and supported.
If you are someone who is caring, purpose-driven, and eager to learn, Smith's Food and Drug provides a platform where your potential is limitless. This role offers the chance to be part of a historic and growing company committed to making a difference in the communities it serves. Join Smith's to help create memorable experiences for customers, empower teammates, and thrive in a role that offers both personal and professional fulfillment.
Smith's is more than just a supermarket; it is a company that values inclusion, diversity, respect, honesty, integrity, and safety as its core principles. As part of the Kroger family, Smith's shares a purpose-driven mission: To Feed the Human Spirit. The company prides itself on fostering a supportive and inclusive work environment where employees feel valued and are provided with opportunities for growth and development. Whether a team member works part-time or is pursuing a full-time career, Smith's offers an environment that encourages learning, accountability, and personal growth.
The role available is centered on delivering exceptional customer service in a safe, clean, and welcoming environment. Employees are expected to interact with customers and colleagues ethically and fairly while promoting an atmosphere of respect and inclusiveness. The position requires team members to be knowledgeable about the products offered, assisting customers comprehensively and ensuring that they receive the right product at a fair and accurate price.
This role involves direct interaction with customers, providing assistance throughout the store or specific departments, including coffee shops. Team members will prepare beverages and other food items to company standards, handle transactions accurately, and offer product samples to encourage customer discovery of new items. Attention to product quality, inventory management, and adherence to safety and food regulations are also vital components of the job.
The company offers flexibility in scheduling with both full- and part-time opportunities, suitable for individuals seeking either supplemental income or career advancement. Smith's supports employee well-being with a robust benefits package that includes medical, dental, vision, and prescription coverage, paid time off including holidays and sick leave, emotional and financial counseling services, and valuable employee discounts. Additionally, employees have access to industry-leading education programs with up to $21,000 in tuition reimbursement to support ongoing professional development. With a culture that encourages teamwork, integrity, and customer-centric service, employees at Smith's contribute to a positive experience for both customers and colleagues alike.
In this position, employees will also participate in reinforcing company safety procedures, reporting any unsafe conditions or discrepancies promptly, and helping maintain an environment conducive to health and safety standards. The role requires individuals to balance efficiency, accuracy, and compassion while supporting diverse customer needs, including those of minors, older adults, and individuals with special needs. The company’s commitment to inclusion and diversity ensures that every employee’s unique contributions are valued and supported.
If you are someone who is caring, purpose-driven, and eager to learn, Smith's Food and Drug provides a platform where your potential is limitless. This role offers the chance to be part of a historic and growing company committed to making a difference in the communities it serves. Join Smith's to help create memorable experiences for customers, empower teammates, and thrive in a role that offers both personal and professional fulfillment.
Job Requirements
- Minimum excellent customer service skills
- Any previous comparable experience
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Ability to collaborate with associates and promote teamwork
- Knowledge of product preparation and beverage recipes
- Ability to follow food safety and sanitation guidelines
- Strong communication skills
- Ability to manage conflict in a reasonable and cooperative manner
- Basic math skills for transaction handling
- Willingness to learn about seasonal and special product offerings
- Ability to maintain a clean and safe work environment
- Ability to use kitchen and coffee shop equipment properly
- Ability to provide support and assistance to diverse customer groups
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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