
Job Overview
Compensation
Hourly
Range $17.10 - $23.47
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
The hiring establishment is a reputable retail company focused on delivering exceptional customer experiences through a commitment to quality service and community values. This company is known for its inclusive work environment where respect, honesty, integrity, diversity, and safety remain core principles guiding daily operations. As a well-established retailer, it aims to maintain high standards in product quality, pricing accuracy, and ethical treatment of both customers and employees. The company prides itself on fostering a welcoming atmosphere, ensuring customers feel valued and appreciated upon every visit.
The role available is pivotal to upholding the company’s esteemed reputation by providing outstanding customer service in a safe and clean environment. This role involves not only facilitating sales but also creating a positive shopping experience that encourages customer loyalty and repeated visits. As a vital team member, the individual will be responsible for delivering the correct products at the right time while ensuring fair and precise pricing. Beyond transactional duties, this role emphasizes treating all individuals—customers and staff alike—in a fair, ethical, and inclusive manner, supporting the company's broader mission of community responsibility.
The responsibilities in this position extend to a variety of tasks including answering customer inquiries regarding products, preparing beverage selections according to company recipes and standards, offering product samples to enhance customer discovery, and maintaining product freshness through careful inventory management. Collaboration and teamwork play a central role in achieving store goals, requiring the candidate to engage proactively with fellow associates. Strong adherence to safety protocols and food safety regulations is mandatory, underscoring the company's dedication to a secure and healthy environment.
Additionally, the candidate will be expected to handle equipment such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers properly and in line with company guidelines. Responsibilities also include labeling, stocking, and inventory monitoring, as well as reporting any discrepancies or safety concerns to management in a timely manner. The role requires the ability to work effectively in a fast-paced, sometimes stressful setting, with sensible conflict management, honesty in handling business information, and willingness to seek assistance when needed.
Importantly, the position supports the company’s inclusion initiatives by assisting diverse customers including minors, individuals with special needs, and older adults. This job is suitable for individuals who are capable of performing essential functions with or without reasonable accommodation, emphasizing the company’s commitment to accessibility and equal opportunities.
Overall, the role is ideal for someone seeking a dynamic, customer-focused position within a supportive and ethical retail environment. The company provides a unique platform to develop customer service skills, contribute to a positive community atmosphere, and gain experience working with a variety of products and equipment in a retail setting. This position is designed to cultivate professionals who are passionate about customer satisfaction and dedicated to maintaining high standards of operational excellence.
The role available is pivotal to upholding the company’s esteemed reputation by providing outstanding customer service in a safe and clean environment. This role involves not only facilitating sales but also creating a positive shopping experience that encourages customer loyalty and repeated visits. As a vital team member, the individual will be responsible for delivering the correct products at the right time while ensuring fair and precise pricing. Beyond transactional duties, this role emphasizes treating all individuals—customers and staff alike—in a fair, ethical, and inclusive manner, supporting the company's broader mission of community responsibility.
The responsibilities in this position extend to a variety of tasks including answering customer inquiries regarding products, preparing beverage selections according to company recipes and standards, offering product samples to enhance customer discovery, and maintaining product freshness through careful inventory management. Collaboration and teamwork play a central role in achieving store goals, requiring the candidate to engage proactively with fellow associates. Strong adherence to safety protocols and food safety regulations is mandatory, underscoring the company's dedication to a secure and healthy environment.
Additionally, the candidate will be expected to handle equipment such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers properly and in line with company guidelines. Responsibilities also include labeling, stocking, and inventory monitoring, as well as reporting any discrepancies or safety concerns to management in a timely manner. The role requires the ability to work effectively in a fast-paced, sometimes stressful setting, with sensible conflict management, honesty in handling business information, and willingness to seek assistance when needed.
Importantly, the position supports the company’s inclusion initiatives by assisting diverse customers including minors, individuals with special needs, and older adults. This job is suitable for individuals who are capable of performing essential functions with or without reasonable accommodation, emphasizing the company’s commitment to accessibility and equal opportunities.
Overall, the role is ideal for someone seeking a dynamic, customer-focused position within a supportive and ethical retail environment. The company provides a unique platform to develop customer service skills, contribute to a positive community atmosphere, and gain experience working with a variety of products and equipment in a retail setting. This position is designed to cultivate professionals who are passionate about customer satisfaction and dedicated to maintaining high standards of operational excellence.
Job Requirements
- Excellent customer service skills
- any previous comparable experience
- ability to follow directions and seek assistance
- ability to work cooperatively in a high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- any previous comparable experience
- ability to answer questions regarding products and make suggestions
- knowledge of beverage preparation and equipment usage
- teamwork and collaboration skills
- ability to handle transactions accurately
- adherence to safety and food regulations
- ability to work in a fast-paced environment
- conflict management skills
- honesty and integrity in all business dealings
- ability to support diverse customers including minors and individuals with special needs
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- collaborate with associates and promote teamwork to help achieve company/store goals
- prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products for which they inquire about
- inform customers of coffee shop specials
- provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- recommend coffee shop items to customers to ensure they get the products they want and need
- use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- prepare, package, label and inventory ingredients in merchandise
- check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- label, stock and inventory department merchandise
- report product ordering/shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- adhere to all food safety regulations and guidelines
- practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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