
Job Overview
Compensation
Hourly
Range $17.90 - $25.61
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
flexible schedule
Job Description
This job opportunity is with a reputable company focused on delivering exceptional customer service in a safe and clean environment, prioritizing the customer's experience to ensure their return visit. The company promotes fair and ethical treatment of both customers and employees, fostering an inclusive work environment. They emphasize being responsible members of the community and are committed to providing the right products at the right time with fair and accurate pricing. The company upholds core values such as respect, honesty, integrity, diversity, inclusion, and safety, which are embodied in every aspect of their operations.
The role involves offering outstanding customer service, which is a cornerstone for maintaining customer loyalty and satisfaction. Employees in this position are expected to treat all customers and employees fairly and ethically while creating a welcoming atmosphere that encourages positive interactions. The work environment is dynamic and fast-paced, emphasizing teamwork and collaboration to achieve company and store goals. Employees will be responsible for product knowledge, including answering customer questions, making informed product suggestions, and providing fresh, properly portioned items to prevent shrinkage.
The role also requires the preparation of beverage selections according to established recipes and customer requests, utilizing proper equipment such as espresso machines, blenders, computerized scales, and steamers. Employees will be asked to offer product samples, inform customers about specials, and handle transactions using company best practices. Attention to detail is critical when it comes to product quality control, inventory management, labeling, and stock. It is also an important responsibility to maintain food safety standards and adhere to all relevant regulations and guidelines.
Safety is paramount in this environment, and employees will need to comply with safety procedures, report unsafe conditions, conduct preventive equipment maintenance, and notify management of any issues, including accidents or suspicious activities such as theft or fraud. The position demands the ability to manage conflict in a calm and cooperative manner, demonstrate honesty and integrity, and be able to follow directions while seeking assistance when necessary. Additionally, employees may provide support to vulnerable populations such as minors, individuals with special needs, and older adults, requiring a compassionate and responsible approach.
This position requires the ability to perform essential job functions with or without reasonable accommodation. Those looking to join the team should be ready to engage in a supportive and inclusive atmosphere while upholding the company's core principles. Overall, this role offers the opportunity to be part of a community-oriented company dedicated to providing excellent customer service and promoting a positive, respectful workplace culture.
The role involves offering outstanding customer service, which is a cornerstone for maintaining customer loyalty and satisfaction. Employees in this position are expected to treat all customers and employees fairly and ethically while creating a welcoming atmosphere that encourages positive interactions. The work environment is dynamic and fast-paced, emphasizing teamwork and collaboration to achieve company and store goals. Employees will be responsible for product knowledge, including answering customer questions, making informed product suggestions, and providing fresh, properly portioned items to prevent shrinkage.
The role also requires the preparation of beverage selections according to established recipes and customer requests, utilizing proper equipment such as espresso machines, blenders, computerized scales, and steamers. Employees will be asked to offer product samples, inform customers about specials, and handle transactions using company best practices. Attention to detail is critical when it comes to product quality control, inventory management, labeling, and stock. It is also an important responsibility to maintain food safety standards and adhere to all relevant regulations and guidelines.
Safety is paramount in this environment, and employees will need to comply with safety procedures, report unsafe conditions, conduct preventive equipment maintenance, and notify management of any issues, including accidents or suspicious activities such as theft or fraud. The position demands the ability to manage conflict in a calm and cooperative manner, demonstrate honesty and integrity, and be able to follow directions while seeking assistance when necessary. Additionally, employees may provide support to vulnerable populations such as minors, individuals with special needs, and older adults, requiring a compassionate and responsible approach.
This position requires the ability to perform essential job functions with or without reasonable accommodation. Those looking to join the team should be ready to engage in a supportive and inclusive atmosphere while upholding the company's core principles. Overall, this role offers the opportunity to be part of a community-oriented company dedicated to providing excellent customer service and promoting a positive, respectful workplace culture.
Job Requirements
- Excellent customer service skills
- Any previous comparable experience
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming environment for customers
- Knowledge of product details and ability to make recommendations
- Strong teamwork and collaboration skills
- Ability to prepare beverages and handle transactions accurately
- Familiarity with food safety regulations and guidelines
- Ability to safely operate kitchen and coffee shop equipment
- Attention to detail in product quality and inventory management
- Effective communication skills
- Ability to manage conflict professionally
- Integrity and honesty in handling customer and business information
- Ability to provide respectful support to diverse customer groups
- Ability to work in a fast-paced environment
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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