Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Employee assistance program

Job Description

This role is offered by a reputable retail grocery store known for its commitment to exceptional customer service and community values. The company prides itself on maintaining a safe, clean, and inclusive shopping environment where customers feel valued and appreciated. With a strong focus on respect, honesty, integrity, diversity, inclusion, and safety, this establishment is dedicated to not just meeting, but exceeding customer expectations. The store continually promotes an ethical work culture where both employees and customers are treated fairly, fostering a supportive and collaborative atmosphere for all. As a customer service associate or coffee shop attendant, your mission will be pivotal in ensuring that every customer leaves satisfied and motivated to return.

In this position, you will be responsible for delivering outstanding customer service by creating a welcoming environment where customers feel important and appreciated. Your role will involve answering questions about products, providing recommendations, and offering samples to help customers discover new and exciting items. Through continuous product knowledge enhancement, you will be able to provide accurate information that aids customers in making informed choices. Collaboration and teamwork are crucial as you work alongside other associates to achieve company goals effectively.

Additionally, you will be in charge of preparing beverages according to set recipes and customer requests, managing transactions efficiently, and ensuring product freshness by checking quality and sell-by dates. Your use of various equipment such as espresso machines, blenders, refrigerated units, slicers, and ovens will be vital in maintaining high-quality food and beverage preparation standards. You will also be responsible for packaging, labeling, stocking, and inventorying merchandise, while reporting any discrepancies or maintenance needs to management.

This position requires a high level of responsibility as you will be instrumental in reinforcing safety procedures and complying with food safety regulations. Your vigilant approach to identifying unsafe conditions and promptly notifying management helps secure a safe environment for colleagues and shoppers alike. Furthermore, you will uphold the company’s core values through consistent ethical behavior, honesty, and integrity in all dealings, and you will play a role in supporting community members, including minors, individuals with special needs, and older adults.

To thrive in this role, you must be capable of managing conflicts in a reasonable, cooperative manner and performing under the pressures of a fast-paced retail setting. The ideal candidate will possess excellent customer service skills and be flexible in undertaking various duties that enhance the overall shopping and dining experience at the store. While prior experience in a similar role is desired, willingness to learn and a proactive attitude are highly valued. This opportunity is well-suited for individuals who are passionate about customer interaction, teamwork, and contributing to a positive community-oriented retail environment.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to create welcoming customer environments
  • Knowledge of product offerings and ability to make suggestions
  • Proficiency in beverage preparation and use of related equipment
  • Effective collaboration and teamwork skills
  • Strong communication skills
  • Ability to follow company safety and food regulations
  • Conflict management skills
  • Integrity and honesty in all interactions
  • Ability to work in a fast-paced environment
  • Ability to provide support to special needs populations
  • Ability to learn and seek assistance when necessary

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • review sell by dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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