
Job Overview
Compensation
Hourly
Range $17.38 - $26.15
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
inclusive work environment
Job Description
This position is offered by a well-established retail company known for its commitment to exceptional customer service and a welcoming shopping environment. The company prides itself on promoting a fair, ethical, and inclusive working atmosphere, reflecting its core values of respect, honesty, integrity, diversity, inclusion, and safety. The establishment ensures a clean and safe environment, aiming to provide customers with the right products at the right time, paired with fair and accurate pricing. Employees are encouraged to act as responsible members of the community while supporting team collaboration to achieve company and store goals.
The role primarily involves delivering outstanding customer service in a retail setting, where employees act as brand ambassadors helping to create an environment that makes customers feel welcomed, valued, and appreciated. This position emphasizes proactive communication, product knowledge, and the ability to assist customers efficiently. Employees are expected to answer questions about products, make recommendations, and provide product samples to enhance customer experience. Managing transactions using company best practices, preparing beverage selections accurately, and ensuring product freshness and quality are also essential aspects of the role.
Additionally, employees in this position are responsible for handling equipment such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, scales, and steamers according to company standards. Inventory management tasks like labeling, stocking, and monitoring merchandise stock are integral to the job. Ensuring safety compliance, identifying and reporting potential hazards, and following food safety regulations are vital components of the daily responsibilities.
This role demands the ability to work cooperatively in a fast-paced and sometimes stressful environment while also managing conflict reasonably and respectfully. The employee must demonstrate honesty and integrity in handling customer and business information and follow directions or seek assistance when necessary. Moreover, the role may involve providing support and assistance to diverse customer groups, including minors, individuals with special needs, and older adults. Successful candidates must be able to perform all essential job functions with or without reasonable accommodation.
Being an employee at this company means adhering to a culture that values diversity and teamwork, with a commitment to safety and high ethical standards. This role is ideal for individuals passionate about customer service who seek an engaging and dynamic retail environment where they can grow and contribute positively to both the business and the community.
The role primarily involves delivering outstanding customer service in a retail setting, where employees act as brand ambassadors helping to create an environment that makes customers feel welcomed, valued, and appreciated. This position emphasizes proactive communication, product knowledge, and the ability to assist customers efficiently. Employees are expected to answer questions about products, make recommendations, and provide product samples to enhance customer experience. Managing transactions using company best practices, preparing beverage selections accurately, and ensuring product freshness and quality are also essential aspects of the role.
Additionally, employees in this position are responsible for handling equipment such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, scales, and steamers according to company standards. Inventory management tasks like labeling, stocking, and monitoring merchandise stock are integral to the job. Ensuring safety compliance, identifying and reporting potential hazards, and following food safety regulations are vital components of the daily responsibilities.
This role demands the ability to work cooperatively in a fast-paced and sometimes stressful environment while also managing conflict reasonably and respectfully. The employee must demonstrate honesty and integrity in handling customer and business information and follow directions or seek assistance when necessary. Moreover, the role may involve providing support and assistance to diverse customer groups, including minors, individuals with special needs, and older adults. Successful candidates must be able to perform all essential job functions with or without reasonable accommodation.
Being an employee at this company means adhering to a culture that values diversity and teamwork, with a commitment to safety and high ethical standards. This role is ideal for individuals passionate about customer service who seek an engaging and dynamic retail environment where they can grow and contribute positively to both the business and the community.
Job Requirements
- Excellent customer service skills
- ability to provide a safe and clean environment
- fairness and ethical behavior
- ability to promote an inclusive workplace
- knowledge of product details
- ability to prepare beverages and handle transactions
- ability to use coffee shop and kitchen equipment
- ability to check product quality
- adherence to safety and food safety procedures
- ability to manage conflict appropriately
- ability to provide support to diverse customer groups
- ability to perform essential job functions with or without accommodation
Job Qualifications
- Excellent customer service skills
- previous comparable experience preferred
- knowledge of product lines
- ability to operate coffee shop and kitchen equipment
- strong communication and teamwork skills
- ability to work in fast-paced environments
- conflict management skills
- integrity and honesty
- ability to follow direction and seek help
- capability to assist diverse populations including minors, individuals with special needs, and older adults
Job Duties
- Provide exceptional customer service
- treat customers and employees fairly and ethically
- promote an inclusive work environment
- provide the right products at the right time with fair and accurate pricing
- demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety
- answer questions regarding products sold in the department and store
- gain and maintain product knowledge
- collaborate with associates to achieve company and store goals
- prepare beverage selections to recipe and customer specifications
- process transactions using company best practices
- offer product samples and inform customers of specials
- ensure product freshness and correct portion size
- recommend items to customers
- use coffee shop equipment properly
- prepare, package, label, and inventory ingredients and merchandise
- check product quality and sell-by dates
- label, stock, and inventory department merchandise
- report product ordering and shipping discrepancies
- comply with safety procedures and identify unsafe conditions
- adhere to food safety regulations and guidelines
- perform preventive maintenance and report equipment issues
- report accidents, safety risks, or illegal activity
- work cooperatively in fast-paced, stressful environments
- manage conflict respectfully
- act with honesty and integrity
- follow directions and seek assistance when necessary
- provide support to minors, individuals with special needs, and older adults
- perform essential job functions with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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